sound issue

jax05 · 12-29-2006, 05:09 PM

my sound isn't working and when i check the details in the control panel
it says driver is enabled but inactive due to an unknown problem. any suggestions please??

Geekgirl · 12-30-2006, 04:58 PM

Look in the Device Manager for yellow question marks or exclamation points.

Have you tried to reinstall the drivers or update them?

jax05 · 12-30-2006, 07:11 PM

yes. the description says "this device is working properly" there are no exclamation marks. i have also tried updating and installing but no sound is produced even though the drivers say they are working. when i click on sounds and multimedia it is greyed out and says no playback devices.

**OldGrayGary** · 12-31-2006, 10:42 PM

Hi jaz05

Windows Me can be extra-particular about drivers, especially for devices such as modems and sound cards. A new "driver model" was introduced with WinMe, called "WDM" (Windows Driver Model) - and this sort of driver works best on WinMe systems.

What sound card (on onboard sound) are you trying to use? [... and if you have the choice of installing either a ".vxd" or a ".wdm" driver for your card, try the ".wdm" version first.

You can also try booting into Safe Mode, and removing all sound devices listed in Device Manager from there. This can help if any earlier drivers and devices are cluttering up the Registry. Then try installing your card's drivers again.

If that doesn't work, and you have onboard sound, check in the Bios Setup for your motherboard that the onboard sound is set to "Enabled".

Best of luck . . . and hope 2007 is good to you!
. . . Gary

12-29-2006, 05:09 PM	#1 (permalink)
jax05 Registered User Join Date: Jan 2005 Posts: 12 OS: windows me	sound issue my sound isn't working and when i check the details in the control panel it says driver is enabled but inactive due to an unknown problem. any suggestions please??

12-30-2006, 04:58 PM	#2 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,186 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Look in the Device Manager for yellow question marks or exclamation points. Have you tried to reinstall the drivers or update them? __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

12-31-2006, 10:42 PM	#4 (permalink)
OldGrayGary Mentor, Microsoft Support Join Date: Jun 2006 Location: Woodland Hills, CA Posts: 2,240 OS: Windows 98se/2000/XP/Vista	Hi jaz05 Windows Me can be extra-particular about drivers, especially for devices such as modems and sound cards. A new "driver model" was introduced with WinMe, called "WDM" (Windows Driver Model) - and this sort of driver works best on WinMe systems. What sound card (on onboard sound) are you trying to use? [... and if you have the choice of installing either a ".vxd" or a ".wdm" driver for your card, try the ".wdm" version first. You can also try booting into Safe Mode, and removing all sound devices listed in Device Manager from there. This can help if any earlier drivers and devices are cluttering up the Registry. Then try installing your card's drivers again. If that doesn't work, and you have onboard sound, check in the Bios Setup for your motherboard that the onboard sound is set to "Enabled". Best of luck . . . and hope 2007 is good to you! . . . Gary __________________

12-30-2006, 07:11 PM	#3 (permalink)
jax05 Registered User Join Date: Jan 2005 Posts: 12 OS: windows me	yes. the description says "this device is working properly" there are no exclamation marks. i have also tried updating and installing but no sound is produced even though the drivers say they are working. when i click on sounds and multimedia it is greyed out and says no playback devices.