SMTP server name error message

hmr516 · 07-11-2006, 09:08 AM

I am using Win98 and Outlook 2000. I have an e-mail address at optonline.net. All of the e-mail I get from there is downloaded automatically to my desktop via Outlook 2000. When I try to send e-mail from Outlook, I get an error message that says " The SMTP server name could not be found. Please check name and try again". I am positive the server name is

mail.optonline.net

I cannot figure out why I cannot send mail directly from Outlook. If I go to the optonline.net website, I do not have any problems sending my mail. Does anyone have a suggestion. Thanks so much for any advice.

Geekgirl · 07-11-2006, 09:54 AM

mail.optonline.net may be fine for the incoming but try putting this in the outgoing

smtp.optonline.net

hmr516 · 07-11-2006, 11:26 AM

I tried your suggestion and that did not work either. Is it possible that I may need to reinstall Outlook? We use it as an inter office post office, and I would hate to lose any of the current settings. At least that works. Thanks again.

Geekgirl · 07-11-2006, 12:34 PM

Contact your ISP and have them go over your settings with you. I wouldnt resort to te reinsallation just yet.
Did you try placing mail.optonline.net in the outgoing and incoming box? Did you try mail.optonline.net in the incoming and smtp.optonline.net in the outgoing?

hmr516 · 07-11-2006, 01:28 PM

I tried all of your suggestions. Optonline.net service rep was no help. Guess I will need to send mail by logging on to the net before I send it. I can just send it from their website. Thanks for trying.

Geekgirl · 07-11-2006, 03:05 PM

I apologize as I was thinking they were your ISP, you may not have the option to send from Outlook without it being POP3, but Im not understanding how you could recieve ....doesnt make sense

hmr516 · 07-12-2006, 07:52 PM

I have optonline.net as my broadband connection at home. It is thru them that I have an e-mail address. On my office computer, someone noticed that I was using Outlook, and said they could set it up to automatically get my mail from the optonline.net server. That was working great for about 6 months, as I used AOL for outgoing mail. Now that I am cancelling AOL, I tried to send mail via Outlook, with no sucess, as per my previous postings. I need to go to the optonline.net website to send outgoing mail, which is obviously an inconvenience. Since we also use Outlook as an intercompany postoffice located on my computer, I am hesitant to reinstall it, since I do not want to lose all of my current settings. I don't know what would happen if I click on the option to repair it. Would that change any of the settings? At this point, I don't know how to proceed. Thanks for any additional suggestions.

**nickster_uk** · 07-13-2006, 09:33 AM

Reinstalling Outlook will not fix the problem IMO.

Perhaps try ticking the box in the account properties - server settings 'My server requires authentication' (or something similar to that)

Also, check that your Anti-Virus or Firewall isn't blocking the port..if you have email scanning enabled, disable it and try again..also temporarily disable the firewall just to check but remember to re-enable it afterwards!! :)

If that lot doesn't help, delete the account and recreate it making sure all the details are correct :)

07-11-2006, 09:08 AM	#1 (permalink)
hmr516 Registered User Join Date: Nov 2004 Posts: 36 OS: win98	SMTP server name error message I am using Win98 and Outlook 2000. I have an e-mail address at optonline.net. All of the e-mail I get from there is downloaded automatically to my desktop via Outlook 2000. When I try to send e-mail from Outlook, I get an error message that says " The SMTP server name could not be found. Please check name and try again". I am positive the server name is mail.optonline.net I cannot figure out why I cannot send mail directly from Outlook. If I go to the optonline.net website, I do not have any problems sending my mail. Does anyone have a suggestion. Thanks so much for any advice.

07-11-2006, 09:54 AM	#2 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,164 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	mail.optonline.net may be fine for the incoming but try putting this in the outgoing smtp.optonline.net __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

07-11-2006, 12:34 PM	#4 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,164 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Contact your ISP and have them go over your settings with you. I wouldnt resort to te reinsallation just yet. Did you try placing mail.optonline.net in the outgoing and incoming box? Did you try mail.optonline.net in the incoming and smtp.optonline.net in the outgoing? __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

07-11-2006, 03:05 PM	#6 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,164 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	I apologize as I was thinking they were your ISP, you may not have the option to send from Outlook without it being POP3, but Im not understanding how you could recieve ....doesnt make sense __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

07-13-2006, 09:33 AM	#8 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Reinstalling Outlook will not fix the problem IMO. Perhaps try ticking the box in the account properties - server settings 'My server requires authentication' (or something similar to that) Also, check that your Anti-Virus or Firewall isn't blocking the port..if you have email scanning enabled, disable it and try again..also temporarily disable the firewall just to check but remember to re-enable it afterwards!! :) If that lot doesn't help, delete the account and recreate it making sure all the details are correct :) __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

07-11-2006, 11:26 AM	#3 (permalink)
hmr516 Registered User Join Date: Nov 2004 Posts: 36 OS: win98	I tried your suggestion and that did not work either. Is it possible that I may need to reinstall Outlook? We use it as an inter office post office, and I would hate to lose any of the current settings. At least that works. Thanks again.

07-11-2006, 01:28 PM	#5 (permalink)
hmr516 Registered User Join Date: Nov 2004 Posts: 36 OS: win98	I tried all of your suggestions. Optonline.net service rep was no help. Guess I will need to send mail by logging on to the net before I send it. I can just send it from their website. Thanks for trying.

07-12-2006, 07:52 PM	#7 (permalink)
hmr516 Registered User Join Date: Nov 2004 Posts: 36 OS: win98	I have optonline.net as my broadband connection at home. It is thru them that I have an e-mail address. On my office computer, someone noticed that I was using Outlook, and said they could set it up to automatically get my mail from the optonline.net server. That was working great for about 6 months, as I used AOL for outgoing mail. Now that I am cancelling AOL, I tried to send mail via Outlook, with no sucess, as per my previous postings. I need to go to the optonline.net website to send outgoing mail, which is obviously an inconvenience. Since we also use Outlook as an intercompany postoffice located on my computer, I am hesitant to reinstall it, since I do not want to lose all of my current settings. I don't know what would happen if I click on the option to repair it. Would that change any of the settings? At this point, I don't know how to proceed. Thanks for any additional suggestions.