Pictures don't open in received emails

tlaz · 07-01-2006, 07:04 PM

Hello

Lately, pictures I received with emails do not open. There is a blank box where the picture should be. At the top left hand corner of this box, there is a very small box with a red dot at its bottom right hand corner. Beside this very small box, there are the numbers and letters, eg. 2412e66.jpg

Has any of the settings been changed or did I unknowingly delete something?

Could anyone help me?

Thank you
tlaz

Geekgirl · 07-02-2006, 09:49 AM

Are you using Outlook Express as you email client?

Run the System File Checker

Go to the Run box on the Start Menu and type in:

sfc /scannow ( sfc if not reconized)

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem. You will need your Windows cd.

VERIFY YOUR JAVA SOFTWARE INSTALLATION

Test your Macromedia Shockwave & Flash Players

tlaz · 07-08-2006, 12:41 AM

Quote:

Originally Posted by Geekgirl

Are you using Outlook Express as you email client?

Run the System File Checker

Go to the Run box on the Start Menu and type in:

sfc /scannow ( sfc if not reconized)

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem. You will need your Windows cd.

VERIFY YOUR JAVA SOFTWARE INSTALLATION

Test your Macromedia Shockwave & Flash Players

Hello Geekgirl

I am using Yahoo.

I just realized that it is not only in the emails but also in the Yahoo front page there are no pictures as well.

This is so only in the Mozilla Firefox browser. However in the IE browser, there is no problem with the pictures.

Thank you
tlaz

Geekgirl · 07-08-2006, 09:50 AM

Did you test your Java and Macromedia Shockwave & Flash Players? What were the results? Have you tried uninstalling Firefox and reinstalling?

tlaz · 07-09-2006, 11:48 PM

Quote:

Originally Posted by Geekgirl

Did you test your Java and Macromedia Shockwave & Flash Players? What were the results? Have you tried uninstalling Firefox and reinstalling?

Hello Geekgirl

The test result for Macromedia Shockwave & Flash Players is - 'Installation Complete'

For Java, the result is - 'CONGRATULATIONS, you have the Latest version of Java!'

I did try uninstalling and reinstalling Firefox. It is still the same.
FYI, I am using the latest version - 1.5.0.4

Regards
tlaz

Geekgirl · 07-10-2006, 08:26 AM

Uninstall Firefox via Add/Remove Programs. Remove any orphan folder(s) in Program Files and then reinstall Firefox

tlaz · 07-13-2006, 11:45 PM

Quote:

Originally Posted by Geekgirl

Uninstall Firefox via Add/Remove Programs. Remove any orphan folder(s) in Program Files and then reinstall Firefox

Hello Geekgirl

Just to let you know that the problem has been solved. Thanks for your time and advice and your patience.

Regards
tlaz

Geekgirl · 07-14-2006, 12:00 AM

Did the reinstall help, or was it something else?

tlaz · 07-14-2006, 03:02 AM

Quote:

Originally Posted by Geekgirl

Did the reinstall help, or was it something else?

Hello Geekgirl

Actually, after reinstalling it was still the same. I happened to go into the section about Mozilla/Firefox Browsers and came across the title 'Not all Images load' and I found:-

'Tools | Options | Content | Load Images | for the originating web site only <remove checkmark from here (normally this is unchecked by default)'

Mine was checked.

I tried it and it worked.

That's about it.

Thank you and regards
tlaz

Geekgirl · 07-17-2006, 04:51 PM

Thank you for sharing that information with us, someone will be able to benefit from it later.

This thread will be closed. The original poster has stated that he/she is not needing additional assistance. If the original poster needs this thread re-opened please pm a moderator.

07-01-2006, 07:04 PM	#1 (permalink)
tlaz Registered User Join Date: Jul 2006 Posts: 62 OS: Win XP Home	Pictures don't open in received emails Hello Lately, pictures I received with emails do not open. There is a blank box where the picture should be. At the top left hand corner of this box, there is a very small box with a red dot at its bottom right hand corner. Beside this very small box, there are the numbers and letters, eg. 2412e66.jpg Has any of the settings been changed or did I unknowingly delete something? Could anyone help me? Thank you tlaz Last edited by tlaz; 07-01-2006 at 07:07 PM.

07-02-2006, 09:49 AM	#2 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Are you using Outlook Express as you email client? Run the System File Checker Go to the Run box on the Start Menu and type in: sfc /scannow ( sfc if not reconized) This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem. You will need your Windows cd. VERIFY YOUR JAVA SOFTWARE INSTALLATION Test your Macromedia Shockwave & Flash Players __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

07-08-2006, 09:50 AM	#4 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Did you test your Java and Macromedia Shockwave & Flash Players? What were the results? Have you tried uninstalling Firefox and reinstalling? __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

07-10-2006, 08:26 AM	#6 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Uninstall Firefox via Add/Remove Programs. Remove any orphan folder(s) in Program Files and then reinstall Firefox __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

07-14-2006, 12:00 AM	#8 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Did the reinstall help, or was it something else? __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

07-17-2006, 04:51 PM	#10 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Thank you for sharing that information with us, someone will be able to benefit from it later. This thread will be closed. The original poster has stated that he/she is not needing additional assistance. If the original poster needs this thread re-opened please pm a moderator. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*