Help with Mprexe error in Win Me

geraldtongirl · 05-27-2006, 07:31 AM

Help. I am working on a friends computer which got infected with trojan virus. I have gone into safe mode and run scandisk, adware and AVG free which is updated until when the virus first turned up. I cannot get a brand new update as it will not connect to the internet.

When I log into Win ME normally it comes up with the following error: MPREXE has caused and error in KERNEL32.DLL. MPREXE will now close. If I click close to this the whole system locks up and I can't do a thing. They have lost their Windows ME cd so I don't have anything to reload from.

What is the best way to resolve this as I am stumped!

The PC is a P2 400 Mhz PC. I can't find any unusual programs in Add / Remove programs and AVG is no longer picking up a virus but I can't get around this. Any Ideas?

Geekgirl · 05-27-2006, 09:09 AM

The best thing for you to do is follow the First Steps at Removing the Malware and Posting your HJT Log the best you can. If you cannot do any of the scanning at least post your HJT Log in the HiJackThisLog Help Forum.

(Download and install: HiJackThis.

(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders or Desktop. A good place to make a folder would be in My Documents, as this is where it will save the backup files needed if there's a problem.)

Then doubleclick HijackThis.exe, and hit "Do A System Scan And Save Log". Make sure all Windows and Browsers are closed.
When the scan is finished, best to save your text file in the same folder as where you put HiJackthis.

IMPORTANT!!!
Create a New Topic and include a fresh HJT log in the HiJackThisLog Help Forum and Copy/Paste the info from your saved Hijackthis log file into your new topic.

A Moderator/ Security Team Analyst will give you instructions.

***DO NOT TRY TO FIX ANYTHING, MAJOR DAMAGE CAN BE DONE TO YOUR SYSTEM IF THIS TOOL IS USED INCORRECTLY, PLEASE WAIT FOR AN ANALYST/MODERATOR TO GIVE YOU INSTRUCTIONS***
)

geraldtongirl · 05-27-2006, 05:48 PM

Thanks. I can't get into the first step for removing malware page as it comes up with a Error 404 and then returns me to the main screen of techsupportforum.

I will try and download the hijackthis but I don't know how easy it is going to be to get this on the other computer.

**koala** · 05-27-2006, 11:15 PM

The site has been undergoing a few changes recently, so some of the links are incorrect.

Try this one.... First Steps at Removing the Malware and Posting your HJT Log

05-27-2006, 07:31 AM	#1 (permalink)
geraldtongirl Registered User Join Date: Mar 2006 Posts: 33 OS: WinXP	Help with Mprexe error in Win Me Help. I am working on a friends computer which got infected with trojan virus. I have gone into safe mode and run scandisk, adware and AVG free which is updated until when the virus first turned up. I cannot get a brand new update as it will not connect to the internet. When I log into Win ME normally it comes up with the following error: MPREXE has caused and error in KERNEL32.DLL. MPREXE will now close. If I click close to this the whole system locks up and I can't do a thing. They have lost their Windows ME cd so I don't have anything to reload from. What is the best way to resolve this as I am stumped! The PC is a P2 400 Mhz PC. I can't find any unusual programs in Add / Remove programs and AVG is no longer picking up a virus but I can't get around this. Any Ideas?

05-27-2006, 09:09 AM	#2 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,186 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	The best thing for you to do is follow the First Steps at Removing the Malware and Posting your HJT Log the best you can. If you cannot do any of the scanning at least post your HJT Log in the HiJackThisLog Help Forum. (Download and install: HiJackThis. (Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders or Desktop. A good place to make a folder would be in My Documents, as this is where it will save the backup files needed if there's a problem.) Then doubleclick HijackThis.exe, and hit "Do A System Scan And Save Log". Make sure all Windows and Browsers are closed. When the scan is finished, best to save your text file in the same folder as where you put HiJackthis. IMPORTANT!!! Create a New Topic and include a fresh HJT log in the HiJackThisLog Help Forum and Copy/Paste the info from your saved Hijackthis log file into your new topic. A Moderator/ Security Team Analyst will give you instructions. *DO NOT TRY TO FIX ANYTHING, MAJOR DAMAGE CAN BE DONE TO YOUR SYSTEM IF THIS TOOL IS USED INCORRECTLY, PLEASE WAIT FOR AN ANALYST/MODERATOR TO GIVE YOU INSTRUCTIONS* ) __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

05-27-2006, 11:15 PM	#4 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,381 OS: XP/7/Ubuntu My System	The site has been undergoing a few changes recently, so some of the links are incorrect. Try this one.... First Steps at Removing the Malware and Posting your HJT Log __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

05-27-2006, 05:48 PM	#3 (permalink)
geraldtongirl Registered User Join Date: Mar 2006 Posts: 33 OS: WinXP	Thanks. I can't get into the first step for removing malware page as it comes up with a Error 404 and then returns me to the main screen of techsupportforum. I will try and download the hijackthis but I don't know how easy it is going to be to get this on the other computer.