unable to download

cubbieduke · 05-26-2006, 04:19 PM

hello, now that i have a new modem. a new problem seems to now come up. i am unable to download anything. i wanted to scan my pc on the site pc tuneup. and the error message came up that i was unable to download. this also happened earlier when trying to download from coolsavings. what is going on? can anyone help me please ??

Geekgirl · 05-26-2006, 04:23 PM

Hi and Welcome to TSF

Please post the exact error message you are receiving

cubbieduke · 05-26-2006, 04:35 PM

unable to install pc tune up manager, the same thing with coolsavings, unable to download

**hwm54112** · 05-28-2006, 01:53 PM

Both programs are considered to be malware/rogueware/spyware by some "anti" programs. As such, your software may be blocking their use. Ie: spybot's "inoculation" feature will automatically block coolsavings from running

cubbieduke · 05-28-2006, 05:09 PM

hi,
thanks for responding. if that were true then why am i now getting the microsoft error prompt. the one where you send your information?

this now has happened for 2 days, when i click onto some pages. could this be some kind of virus that my scan is not picking up? can you or anyone else tell me where i can test my system online without downloading an installer????? sorry but i just don't know what is wrong.

would appreciate any help... my hands are tied

**hwm54112** · 05-28-2006, 05:22 PM

malware/rogueware/spyware/virus's fall into the same catagory. That's how the the statement can be true. Are you running any spybot adaware av software. If not, see the security forums for assistance in getting your machine clean

cubbieduke · 05-28-2006, 05:24 PM

no, just avg... but thanks i will check with security :)

**hwm54112** · 05-29-2006, 07:13 AM

Quote:

Originally Posted by cubbieduke

hi,
thanks for responding. if that were true then why am i now getting the microsoft error prompt. the one where you send your information?

Post that error message here. See these First Steps for security (link was broken yesterday) It's not enough that you tell us you have an error message. You have to give us the exact message. If it's way long, give us the beginning and we can tell you how much more you have to post

cubbieduke · 05-31-2006, 04:09 PM

oooops sorry.
microsoft internet explorer has encounted a problem and needs to close. we are sorry for the incovenience. please tell microsoft about this problem.
that is it. and am still getting this prompt with certain pages. HOWEVER I WAS IN FACT BOMBARDED WITH SPYWARE AND CLEANED IT OUT USING SUPER ANTISPYWARE DOWNLOADED FORM MAJOR GEEKS. but i am still getting the above prompts. could it be that MSIE 6 files are corroded?
thanks. oh yes, forgot to mention that i did go thru the repair internet explorer mode and the problem remains.

**hwm54112** · 05-31-2006, 08:17 PM

Did the issue start immediately when you installed the modem.

Check your internet settings.

System file checker Start>run>sfc /scannow to check for corrupt files.

Did you defrag hard drive after spyware removal?

You should be able to get a more complete error message from event viewer

Control panel>administrative tools>event viewer>select “system” in left panel.

In right panel will be a list of events. Highlight the appropriate error (will probably have it’s source listed as browser), rite click, select properties. The error will be described. Please post the error description and event ID number

If that doesn’t produce a result, select “Application” in left panel and try again

cubbieduke · 06-01-2006, 09:52 AM

you know what? yes it did! no to your questions. will try now. thanks.

cubbieduke · 06-01-2006, 12:08 PM

i defragged my system, but i am not sure what you mean by your other instructions. is this for xp?? thanks for your patience.

Control panel>administrative tools>event viewer>select “system” in left panel.

In right panel will be a list of events. Highlight the appropriate error (will probably have it’s source listed as browser), rite click, select properties. The error will be described. Please post the error description and event ID number

**hwm54112** · 06-01-2006, 12:41 PM

My apologies. That is for XP. Which OS are you running. I'm rusty on 98. no experience with me.
Try running DR watson. Works in both

cubbieduke · 06-02-2006, 08:11 AM

le Name: KB891711.EXE
Description: Windows KB891711 component
Version: 4.10.2223
Product: Microsoft(R) Windows(R) Operating System
Manufacturer: Microsoft Corporation

--------------------
Adobe Type Manager has altered Windows system files.

Module Name: ATMSYS.DRV
Description: Adobe Type Manager
Version: R v4.00-32S058G06NN
Product: Adobe Type Manager
Manufacturer: Adobe Systems Incorporated

--------------------
<unknown> has altered Windows system files.

Module Name: <unknown>

--------------------
If the Taskbar is behaving strangely, try exiting Internat.

Module Name: INTERNAT.EXE
Description: Internat
Version: 4.80.3008.1
Product: Microsoft(R) Windows NT(R) Operating System
Manufacturer: Microsoft Corporation
os is win 98se

**hwm54112** · 06-02-2006, 12:12 PM

The KB891711.EXE is a security update but doesn’t seem to apply top your issue directly. But it still could be the problem if it’s corrupt. You could try uninstalling that update and re-installing after the issue is resolved

The adobe is normal to change system files but you could try uninstalling/re-installing that or go to adobe and try to update the program

Internat.exe is a supposed to be a required service in windows, so I don’t get the “Try exiting internat”. Internat is also a trojan but it doesn’t seem like it would cause a problem like yours but it is possible. You may want to check the dates on that file and compare to when issue started

I would try uninstalling the update, especially if the problem started in mid-april if that is when the update was installed on your computer (that was it’s release date. You may have installed at a later time. If that time coincides to when the problem started, it could be it. You should be able to find the date your updates were installed. In xp, they are in the windows folder and are easily recognized. Compare dates to the date the issue started. (approximate)

Running the sfc would replace any corrupt system files. Re0installing ie may be required as sfc may not correct the version you are using. I don’t know what the repair of ie does. As a last resort, you could try downloading and installing opera as a replacement for ie. i use it, it’s fantasic almost zero learning curve. It doesn’t fix your problem but it may be a workaround and tell you categorically if ie is the issue.

I am unfamiliar with the spyware you used. Every spyware program picks up different things, ignores others. If you were that loaded, there could be more. Spybot and adaware seem to be industry standards and both are free-if you are able to download. In any case run the sfc after any syware removal.

cubbieduke · 06-02-2006, 01:36 PM

thanks, i uninstalled the windows security noted and adobe type and am still having the same problem. ran doc watson again and...

--------------------
If the Taskbar is behaving strangely, try exiting Internat.

Module Name: INTERNAT.EXE
Description: Internat
Version: 4.80.3008.1
Product: Microsoft(R) Windows NT(R) Operating System
Manufacturer: Microsoft Corporation

you mentioned opera, how well is it supported?
INTERNAT.EXE file is old 1/31/00 should i delete it?

Geekgirl · 06-02-2006, 02:04 PM

Microsoft has acknowledged that a security patch issued in January for its Windows 98 and Windows ME operating systems may cause performance issues for customers who have downloaded the update. Their suggestion was to only disable at startup via msconfig. It caused havoc in alot of Windows ME systems.

Please note that by uninstalling this update, the machine will return to a vulnerable state.
http://news.zdnet.com/2100-1009_22-5648595.html

Considering you are experiencing issues with IE try this:

Try IEFix

Click the Apply button

You'll be prompted for the Operating System CD or the Service Pack Files location:

If you're using Windows 2000/XP, insert the Operating System CD. For OEM systems, point to the Operating System source path when prompted. If you've applied a Service Pack separately, you need to insert the Slipstreamed Operating System CD (if you have one) or point the installer to the ServicePack source path when prompted (see Fig 2 below). Mention the path as "C:\Windows\ServicePackFiles\i386" or "C:\Windows\ServicePackFiles"

If you don't have the Windows installation CD, and if the installation source files are not present in the hard disk, you may click Cancel. IEFix will continue with DLL registration part.

Restart Windows

http://windowsxp.mvps.org/IEFIX.htm

IEFix - is a general purpose repair utility for Internet Explorer which repairs Internet Explorer by registering it's core DLL files and reinstalls using the IE.INF file. More Information is given below. Suitable for Windows 98/ME/2000/XP systems.

**hwm54112** · 06-02-2006, 02:17 PM

I wouldn't delete internat.exe as it is a windows file. if anything just rename it. I would try first to see if it is running as a service in msconfig and disable it. It seems that windows considers it an essential service but as I see it, it only affects keyboard languages so it is not essential. I don't have 98 so I can't test this. Go with geekgirl first she knows much better than I

cubbieduke · 06-03-2006, 02:42 PM

will try, thanks to both of you :)

cubbieduke · 06-04-2006, 02:36 PM

you guys, call me dumb, stupid or clueless.. i deserve it. but i read over geekgirl's last post and skipped the path that i was supposed to c & p and did not do it. instead i clicked on to adobe... please don't ask. how do i change the path from adobe to the original that geekgirl had posted?

i am so sorry and thanks to geekgirl and hwm for their patience..
sorry

05-26-2006, 04:19 PM	#1 (permalink)
cubbieduke Registered User Join Date: Apr 2006 Posts: 48 OS: Win 98	unable to download hello, now that i have a new modem. a new problem seems to now come up. i am unable to download anything. i wanted to scan my pc on the site pc tuneup. and the error message came up that i was unable to download. this also happened earlier when trying to download from coolsavings. what is going on? can anyone help me please ??

05-26-2006, 04:23 PM	#2 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,186 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Hi and Welcome to TSF Please post the exact error message you are receiving __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

05-31-2006, 04:09 PM	#9 (permalink)
cubbieduke Registered User Join Date: Apr 2006 Posts: 48 OS: Win 98	oooops sorry. microsoft internet explorer has encounted a problem and needs to close. we are sorry for the incovenience. please tell microsoft about this problem. that is it. and am still getting this prompt with certain pages. HOWEVER I WAS IN FACT BOMBARDED WITH SPYWARE AND CLEANED IT OUT USING SUPER ANTISPYWARE DOWNLOADED FORM MAJOR GEEKS. but i am still getting the above prompts. could it be that MSIE 6 files are corroded? thanks. oh yes, forgot to mention that i did go thru the repair internet explorer mode and the problem remains. Last edited by cubbieduke; 05-31-2006 at 04:14 PM.

05-31-2006, 08:17 PM	#10 (permalink)
hwm54112 TSF Enthusiast Join Date: Oct 2005 Posts: 2,233 OS: WINXP	Did the issue start immediately when you installed the modem. Check your internet settings. System file checker Start>run>sfc /scannow to check for corrupt files. Did you defrag hard drive after spyware removal? You should be able to get a more complete error message from event viewer Control panel>administrative tools>event viewer>select “system” in left panel. In right panel will be a list of events. Highlight the appropriate error (will probably have it’s source listed as browser), rite click, select properties. The error will be described. Please post the error description and event ID number If that doesn’t produce a result, select “Application” in left panel and try again Last edited by hwm54112; 05-31-2006 at 08:18 PM.

06-02-2006, 01:36 PM	#16 (permalink)
cubbieduke Registered User Join Date: Apr 2006 Posts: 48 OS: Win 98	thanks, i uninstalled the windows security noted and adobe type and am still having the same problem. ran doc watson again and... -------------------- If the Taskbar is behaving strangely, try exiting Internat. Module Name: INTERNAT.EXE Description: Internat Version: 4.80.3008.1 Product: Microsoft(R) Windows NT(R) Operating System Manufacturer: Microsoft Corporation you mentioned opera, how well is it supported? INTERNAT.EXE file is old 1/31/00 should i delete it? Last edited by cubbieduke; 06-02-2006 at 01:40 PM.

05-26-2006, 04:35 PM	#3 (permalink)
cubbieduke Registered User Join Date: Apr 2006 Posts: 48 OS: Win 98	unable to install pc tune up manager, the same thing with coolsavings, unable to download

05-28-2006, 01:53 PM	#4 (permalink)
hwm54112 TSF Enthusiast Join Date: Oct 2005 Posts: 2,233 OS: WINXP	Both programs are considered to be malware/rogueware/spyware by some "anti" programs. As such, your software may be blocking their use. Ie: spybot's "inoculation" feature will automatically block coolsavings from running

05-28-2006, 05:09 PM	#5 (permalink)
cubbieduke Registered User Join Date: Apr 2006 Posts: 48 OS: Win 98	hi, thanks for responding. if that were true then why am i now getting the microsoft error prompt. the one where you send your information? this now has happened for 2 days, when i click onto some pages. could this be some kind of virus that my scan is not picking up? can you or anyone else tell me where i can test my system online without downloading an installer????? sorry but i just don't know what is wrong. would appreciate any help... my hands are tied

05-28-2006, 05:22 PM	#6 (permalink)
hwm54112 TSF Enthusiast Join Date: Oct 2005 Posts: 2,233 OS: WINXP	malware/rogueware/spyware/virus's fall into the same catagory. That's how the the statement can be true. Are you running any spybot adaware av software. If not, see the security forums for assistance in getting your machine clean

05-28-2006, 05:24 PM	#7 (permalink)
cubbieduke Registered User Join Date: Apr 2006 Posts: 48 OS: Win 98	no, just avg... but thanks i will check with security :)

06-01-2006, 09:52 AM	#11 (permalink)
cubbieduke Registered User Join Date: Apr 2006 Posts: 48 OS: Win 98	you know what? yes it did! no to your questions. will try now. thanks.

06-01-2006, 12:08 PM	#12 (permalink)
cubbieduke Registered User Join Date: Apr 2006 Posts: 48 OS: Win 98	i defragged my system, but i am not sure what you mean by your other instructions. is this for xp?? thanks for your patience. Control panel>administrative tools>event viewer>select “system” in left panel. In right panel will be a list of events. Highlight the appropriate error (will probably have it’s source listed as browser), rite click, select properties. The error will be described. Please post the error description and event ID number

06-01-2006, 12:41 PM	#13 (permalink)
hwm54112 TSF Enthusiast Join Date: Oct 2005 Posts: 2,233 OS: WINXP	My apologies. That is for XP. Which OS are you running. I'm rusty on 98. no experience with me. Try running DR watson. Works in both

06-02-2006, 08:11 AM	#14 (permalink)
cubbieduke Registered User Join Date: Apr 2006 Posts: 48 OS: Win 98	le Name: KB891711.EXE Description: Windows KB891711 component Version: 4.10.2223 Product: Microsoft(R) Windows(R) Operating System Manufacturer: Microsoft Corporation -------------------- Adobe Type Manager has altered Windows system files. Module Name: ATMSYS.DRV Description: Adobe Type Manager Version: R v4.00-32S058G06NN Product: Adobe Type Manager Manufacturer: Adobe Systems Incorporated -------------------- <unknown> has altered Windows system files. Module Name: <unknown> -------------------- If the Taskbar is behaving strangely, try exiting Internat. Module Name: INTERNAT.EXE Description: Internat Version: 4.80.3008.1 Product: Microsoft(R) Windows NT(R) Operating System Manufacturer: Microsoft Corporation os is win 98se

06-02-2006, 12:12 PM	#15 (permalink)
hwm54112 TSF Enthusiast Join Date: Oct 2005 Posts: 2,233 OS: WINXP	The KB891711.EXE is a security update but doesn’t seem to apply top your issue directly. But it still could be the problem if it’s corrupt. You could try uninstalling that update and re-installing after the issue is resolved The adobe is normal to change system files but you could try uninstalling/re-installing that or go to adobe and try to update the program Internat.exe is a supposed to be a required service in windows, so I don’t get the “Try exiting internat”. Internat is also a trojan but it doesn’t seem like it would cause a problem like yours but it is possible. You may want to check the dates on that file and compare to when issue started I would try uninstalling the update, especially if the problem started in mid-april if that is when the update was installed on your computer (that was it’s release date. You may have installed at a later time. If that time coincides to when the problem started, it could be it. You should be able to find the date your updates were installed. In xp, they are in the windows folder and are easily recognized. Compare dates to the date the issue started. (approximate) Running the sfc would replace any corrupt system files. Re0installing ie may be required as sfc may not correct the version you are using. I don’t know what the repair of ie does. As a last resort, you could try downloading and installing opera as a replacement for ie. i use it, it’s fantasic almost zero learning curve. It doesn’t fix your problem but it may be a workaround and tell you categorically if ie is the issue. I am unfamiliar with the spyware you used. Every spyware program picks up different things, ignores others. If you were that loaded, there could be more. Spybot and adaware seem to be industry standards and both are free-if you are able to download. In any case run the sfc after any syware removal.

06-02-2006, 02:04 PM	#17 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,186 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Microsoft has acknowledged that a security patch issued in January for its Windows 98 and Windows ME operating systems may cause performance issues for customers who have downloaded the update. Their suggestion was to only disable at startup via msconfig. It caused havoc in alot of Windows ME systems. Please note that by uninstalling this update, the machine will return to a vulnerable state. http://news.zdnet.com/2100-1009_22-5648595.html Considering you are experiencing issues with IE try this: Try IEFix Click the Apply button You'll be prompted for the Operating System CD or the Service Pack Files location: If you're using Windows 2000/XP, insert the Operating System CD. For OEM systems, point to the Operating System source path when prompted. If you've applied a Service Pack separately, you need to insert the Slipstreamed Operating System CD (if you have one) or point the installer to the ServicePack source path when prompted (see Fig 2 below). Mention the path as "C:\Windows\ServicePackFiles\i386" or "C:\Windows\ServicePackFiles" If you don't have the Windows installation CD, and if the installation source files are not present in the hard disk, you may click Cancel. IEFix will continue with DLL registration part. Restart Windows http://windowsxp.mvps.org/IEFIX.htm IEFix - is a general purpose repair utility for Internet Explorer which repairs Internet Explorer by registering it's core DLL files and reinstalls using the IE.INF file. More Information is given below. Suitable for Windows 98/ME/2000/XP systems. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

06-02-2006, 02:17 PM	#18 (permalink)
hwm54112 TSF Enthusiast Join Date: Oct 2005 Posts: 2,233 OS: WINXP	I wouldn't delete internat.exe as it is a windows file. if anything just rename it. I would try first to see if it is running as a service in msconfig and disable it. It seems that windows considers it an essential service but as I see it, it only affects keyboard languages so it is not essential. I don't have 98 so I can't test this. Go with geekgirl first she knows much better than I

06-03-2006, 02:42 PM	#19 (permalink)
cubbieduke Registered User Join Date: Apr 2006 Posts: 48 OS: Win 98	will try, thanks to both of you :)

06-04-2006, 02:36 PM	#20 (permalink)
cubbieduke Registered User Join Date: Apr 2006 Posts: 48 OS: Win 98	you guys, call me dumb, stupid or clueless.. i deserve it. but i read over geekgirl's last post and skipped the path that i was supposed to c & p and did not do it. instead i clicked on to adobe... please don't ask. how do i change the path from adobe to the original that geekgirl had posted? i am so sorry and thanks to geekgirl and hwm for their patience.. sorry