Reinstalling Office and updates applied

robtherr · 05-04-2006, 11:11 AM

I have an annoyance where Outlook 2003 give me the error "Outlook has encountered and needs to close..." but this only happens (everytime) after i close it.

I figure I need to reinstall Office. I have applied SP2 and all updates for Office 2003. My questions:

If i reinstall Office to original state, apply SP2 again will Windows XP know that the preiously applied updates to Office are not valid?

Will MS update site recognize that even tho updates might be in add/remove programs, they re not valid and find the proper updates again?

Anne Troy · 05-04-2006, 06:46 PM

Have you first tried running Detect and Repair from the Help menu in Outlook? That should be the first thing you do. If that doesn't work, let me know, and I'll tell ya Step 2. :)

robtherr · 05-04-2006, 08:47 PM

Yes, Anne. I ran detect and repair... no luck.

Step 2?

Anne Troy · 05-05-2006, 10:05 AM

Find and make copies (in some other folder) of all files *.pst (your Outlook files).

Then, Start-->Run and type:

outlook.exe /unregserver

and hit Enter to run it.

Then launch Outlook again. You may need to re-connect to your original PST files.

robtherr · 05-05-2006, 11:27 AM

Quote:

Originally Posted by Anne Troy

Find and make copies (in some other folder) of all files *.pst (your Outlook files).

Then, Start-->Run and type:

outlook.exe /unregserver

and hit Enter to run it.

Then launch Outlook again. You may need to re-connect to your original PST files.

OK, but before I do... is reconnecting a no brainer?

Anne Troy · 05-05-2006, 11:31 AM

Should be. My article is here; explains a little bit:
http://www.officearticles.com/outloo...ft_outlook.htm

And, you may not even have to do anything. :)

robtherr · 05-05-2006, 11:37 AM

Anne, MS says the /unregserver switch is not supported in Outook 2003

Anne Troy · 05-06-2006, 06:03 AM

Do you have WinFaxPro installed?
http://support.microsoft.com/kb/823525/en-us

robtherr · 05-06-2006, 10:16 AM

Yes, I do but has never been a problem. Checking out the link. Thanks.

robtherr · 05-06-2006, 10:24 AM

AHA !!!!! Fixed the problem! When you mentioned Winfax I went to FILES - DATA FILE MANAGEMENT and removed the Winfax Logs entry. No more error message.

BTW, the Microsoft site mentions Winfax Pro ver 10.03. There is none. I was soo disappointed when Symantec bought out Delrina. There has been no work on Winfax Pro since. An all too familiar pattern for Symantec.

Thanks Anne !

Anne Troy · 05-06-2006, 10:39 PM

You're welcome!! So glad I could help. :)

05-04-2006, 11:11 AM	#1 (permalink)
robtherr Registered User Join Date: Apr 2006 Posts: 26 OS: XP	Reinstalling Office and updates applied I have an annoyance where Outlook 2003 give me the error "Outlook has encountered and needs to close..." but this only happens (everytime) after i close it. I figure I need to reinstall Office. I have applied SP2 and all updates for Office 2003. My questions: If i reinstall Office to original state, apply SP2 again will Windows XP know that the preiously applied updates to Office are not valid? Will MS update site recognize that even tho updates might be in add/remove programs, they re not valid and find the proper updates again?

05-04-2006, 06:46 PM	#2 (permalink)
Anne Troy Registered User Join Date: Apr 2006 Location: Columbia, MD Posts: 81 OS: XP	Have you first tried running Detect and Repair from the Help menu in Outlook? That should be the first thing you do. If that doesn't work, let me know, and I'll tell ya Step 2. :)

05-04-2006, 08:47 PM	#3 (permalink)
robtherr Registered User Join Date: Apr 2006 Posts: 26 OS: XP	Yes, Anne. I ran detect and repair... no luck. Step 2?

05-05-2006, 10:05 AM	#4 (permalink)
Anne Troy Registered User Join Date: Apr 2006 Location: Columbia, MD Posts: 81 OS: XP	Find and make copies (in some other folder) of all files *.pst (your Outlook files). Then, Start-->Run and type: outlook.exe /unregserver and hit Enter to run it. Then launch Outlook again. You may need to re-connect to your original PST files.

05-05-2006, 11:31 AM	#6 (permalink)
Anne Troy Registered User Join Date: Apr 2006 Location: Columbia, MD Posts: 81 OS: XP	Should be. My article is here; explains a little bit: http://www.officearticles.com/outloo...ft_outlook.htm And, you may not even have to do anything. :)

05-05-2006, 11:37 AM	#7 (permalink)
robtherr Registered User Join Date: Apr 2006 Posts: 26 OS: XP	Anne, MS says the /unregserver switch is not supported in Outook 2003

05-06-2006, 06:03 AM	#8 (permalink)
Anne Troy Registered User Join Date: Apr 2006 Location: Columbia, MD Posts: 81 OS: XP	Do you have WinFaxPro installed? http://support.microsoft.com/kb/823525/en-us

05-06-2006, 10:16 AM	#9 (permalink)
robtherr Registered User Join Date: Apr 2006 Posts: 26 OS: XP	Yes, I do but has never been a problem. Checking out the link. Thanks.

05-06-2006, 10:24 AM	#10 (permalink)
robtherr Registered User Join Date: Apr 2006 Posts: 26 OS: XP	AHA !!!!! Fixed the problem! When you mentioned Winfax I went to FILES - DATA FILE MANAGEMENT and removed the Winfax Logs entry. No more error message. BTW, the Microsoft site mentions Winfax Pro ver 10.03. There is none. I was soo disappointed when Symantec bought out Delrina. There has been no work on Winfax Pro since. An all too familiar pattern for Symantec. Thanks Anne !

05-06-2006, 10:39 PM	#11 (permalink)
Anne Troy Registered User Join Date: Apr 2006 Location: Columbia, MD Posts: 81 OS: XP	You're welcome!! So glad I could help. :)