Outlook sending multiple emails

kingsburytony · 04-28-2006, 06:00 PM

A friend of mine has a problem. MS Outlook has been sending multiple copies of emails, and she can't stop it doing this. Virus checkers don't report any virus. I've suggested she join TechForum, & she's going to do this, but she lives in a rural area with a very flaky dial-up connection, so i thought I'd try to get some speedy information for her. She has XP, Office 2003, & uses Outlook.
Is there any diagnostic tool she could run? or patches she can apply? I'm meeting her tomorrow & could take her these on disk.
Thank you.

**nickster_uk** · 04-28-2006, 06:41 PM

Hi...

Few things to check....is there any mail stuck in the outbox? If yes, delete them all.

Also, is there any Anti-Virus software which is used to scan outgoing emails? If yes, disable this feature to see if it is the cause of the problem.

Also, try deleting and recreating the account in Outlook 2003 - if you need any assistance with that, let me know :-)

kingsburytony · 04-28-2006, 07:04 PM

Thanks a lot! We'll try that.
Have a good day!
Cheers Tony

andriya · 05-01-2006, 11:08 AM

kingsburytony,

Did it work? I have 3 workstations that are doing the same thing! If we send emails inner office it's fine but if we send a message outside the network it stays in the outbox and keeps saying it can't be sent. Meanwhile, the person on the other end gets like 45 copies of the email! Then we can't delete the email from our outboxes.

I use Trend Micro PC cillin Internet Security and it scans email. I'm wondering if I just tunr off that feature if that will fix our problem.

Did you get yours fixed? Any suggestions?

Thanks!
Andriya

Kelln · 09-14-2009, 03:55 PM

We are having this same problem at the office on an Outlook account. We are using Nortan Anti-Virus and have tried disabling the email scan and it will still stay in the outbox and send multiple copies to the recipient.

Also the account has been deleted and recreated in the past so that doesnt appear to be the problem either.

Any other suggestions?

Thanks

1ginman1 · 09-15-2009, 12:09 AM

Can you check in Task MAnager and see if there are multiple copies of Outlook running?

mitasol · 09-15-2009, 05:33 PM

It sounds like an issue with the timeout setting to the outgoing server. If you have a flaky connection it can cause outlook to resend an email as it hasn't received an acknowledgement within the specified timeout. To change this go to the account settings, select the more settings option, then the advanced tab and set the server timeout to about 10 minutes.

Rebelious1 · 09-30-2009, 02:59 PM

Well, yesterday I send a customer an email with an attachment. Even thought, I have rebooted my computer and deleted the message out of the Outbox, he is still receiving the same email. He is now over 1000!!!. How can I stop this madness and save my account?

04-28-2006, 06:00 PM	#1 (permalink)
kingsburytony Registered User Join Date: Oct 2005 Posts: 43 OS: XP	Outlook sending multiple emails A friend of mine has a problem. MS Outlook has been sending multiple copies of emails, and she can't stop it doing this. Virus checkers don't report any virus. I've suggested she join TechForum, & she's going to do this, but she lives in a rural area with a very flaky dial-up connection, so i thought I'd try to get some speedy information for her. She has XP, Office 2003, & uses Outlook. Is there any diagnostic tool she could run? or patches she can apply? I'm meeting her tomorrow & could take her these on disk. Thank you.

04-28-2006, 06:41 PM	#2 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Hi... Few things to check....is there any mail stuck in the outbox? If yes, delete them all. Also, is there any Anti-Virus software which is used to scan outgoing emails? If yes, disable this feature to see if it is the cause of the problem. Also, try deleting and recreating the account in Outlook 2003 - if you need any assistance with that, let me know :-) __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

09-14-2009, 03:55 PM	#5 (permalink)
Kelln Registered User Join Date: Sep 2009 Posts: 1 OS: vista	Re: Outlook sending multiple emails We are having this same problem at the office on an Outlook account. We are using Nortan Anti-Virus and have tried disabling the email scan and it will still stay in the outbox and send multiple copies to the recipient. Also the account has been deleted and recreated in the past so that doesnt appear to be the problem either. Any other suggestions? Thanks

09-15-2009, 12:09 AM	#6 (permalink)
1ginman1 Registered User Join Date: Sep 2009 Posts: 35 OS: XP Pro, Vista Home Premium 64 bit	Re: Outlook sending multiple emails Can you check in Task MAnager and see if there are multiple copies of Outlook running?

09-15-2009, 05:33 PM	#7 (permalink)
mitasol Registered User Join Date: Jan 2009 Location: Townsville Posts: 25 OS: Vista SP2	Re: Outlook sending multiple emails It sounds like an issue with the timeout setting to the outgoing server. If you have a flaky connection it can cause outlook to resend an email as it hasn't received an acknowledgement within the specified timeout. To change this go to the account settings, select the more settings option, then the advanced tab and set the server timeout to about 10 minutes.

04-28-2006, 07:04 PM	#3 (permalink)
kingsburytony Registered User Join Date: Oct 2005 Posts: 43 OS: XP	Thanks a lot! We'll try that. Have a good day! Cheers Tony

05-01-2006, 11:08 AM	#4 (permalink)
andriya Registered User Join Date: May 2006 Posts: 2 OS: XP	kingsburytony, Did it work? I have 3 workstations that are doing the same thing! If we send emails inner office it's fine but if we send a message outside the network it stays in the outbox and keeps saying it can't be sent. Meanwhile, the person on the other end gets like 45 copies of the email! Then we can't delete the email from our outboxes. I use Trend Micro PC cillin Internet Security and it scans email. I'm wondering if I just tunr off that feature if that will fix our problem. Did you get yours fixed? Any suggestions? Thanks! Andriya

09-30-2009, 02:59 PM	#8 (permalink)
Rebelious1 Registered User Join Date: Sep 2009 Posts: 1 OS: 8	Re: Outlook sending multiple emails Well, yesterday I send a customer an email with an attachment. Even thought, I have rebooted my computer and deleted the message out of the Outbox, he is still receiving the same email. He is now over 1000!!!. How can I stop this madness and save my account?