Outlook problem.

termite12uk · 01-10-2006, 03:23 PM

Hi. In the last 3 months. For no apparent reason. Outlook will neither download e=mails or send e-mails. The message I get is :

Reporting error (0x8004210A) The operation timed out waiting for a response fromn the server.

I'm not sure but I think it may have something to do with patches I downloaded from Symantec for my Norton package. After I downloaded them I think it was around about then that Outlook refused to download e-mails.

What's my best option. Do I remove Norton then reinstall it.
Or, remove outlook or office.

I've checked the POP settings and they appear correct.

Any help would be greatrly appreciated.

**Glaswegian** · 01-10-2006, 03:57 PM

Hi and welcome to TSF.

Have a look here

http://support.microsoft.com/kb/813518/en-us

and here

http://service1.symantec.com/SUPPORT...6?OpenDocument

Regards

termite12uk · 01-10-2006, 04:24 PM

Many thanks for that Iain. Unfortunately it just confirms the fact that it is Norton Anti Virus which is causing the problem. The solution advocated by Symantech didn't resolve my prroblem. Nevertheless. Many thanks for your help.

Regards.

Chris

**Glaswegian** · 01-10-2006, 04:35 PM

Yeah, sorry about that Chris. Have you paid up for Norton or are you free to go elsewhere?

**Glaswegian** · 01-10-2006, 04:39 PM

Chris

You might want to look at this thread for uninstalling etc Norton

http://www.techsupportforum.com/gene...-products.html

Regards

termite12uk · 01-11-2006, 12:30 AM

Thanks for the advice Iain. I will try using the Norton removal tool tonight. However, do I just remove the Anti Virus part. Or the whole lot? I am a fully paid up member of Norton. H

**Glaswegian** · 01-11-2006, 03:19 AM

Chris

I'm not familiar with Norton, but it looks like it's best to remove the whole lot then start again.

Once your Norton subscription is up, have sa earch here for plenty of free products that will do as good a job as Norton while taking up fewer resources.

termite12uk · 01-11-2006, 01:58 PM

Many thanks for the advice Iain. Outlook is working just fine now.

Chris

01-10-2006, 03:23 PM	#1 (permalink)
termite12uk Registered User Join Date: Jan 2006 Posts: 5 OS: XP	Outlook problem. Hi. In the last 3 months. For no apparent reason. Outlook will neither download e=mails or send e-mails. The message I get is : Reporting error (0x8004210A) The operation timed out waiting for a response fromn the server. I'm not sure but I think it may have something to do with patches I downloaded from Symantec for my Norton package. After I downloaded them I think it was around about then that Outlook refused to download e-mails. What's my best option. Do I remove Norton then reinstall it. Or, remove outlook or office. I've checked the POP settings and they appear correct. Any help would be greatrly appreciated.

01-10-2006, 03:57 PM	#2 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,512 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Hi and welcome to TSF. Have a look here http://support.microsoft.com/kb/813518/en-us and here http://service1.symantec.com/SUPPORT...6?OpenDocument Regards __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

01-10-2006, 04:35 PM	#4 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,512 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Yeah, sorry about that Chris. Have you paid up for Norton or are you free to go elsewhere? __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

01-10-2006, 04:39 PM	#5 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,512 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Chris You might want to look at this thread for uninstalling etc Norton http://www.techsupportforum.com/gene...-products.html Regards __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

01-11-2006, 03:19 AM	#7 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,512 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Chris I'm not familiar with Norton, but it looks like it's best to remove the whole lot then start again. Once your Norton subscription is up, have sa earch here for plenty of free products that will do as good a job as Norton while taking up fewer resources. __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

01-10-2006, 04:24 PM	#3 (permalink)
termite12uk Registered User Join Date: Jan 2006 Posts: 5 OS: XP	Many thanks for that Iain. Unfortunately it just confirms the fact that it is Norton Anti Virus which is causing the problem. The solution advocated by Symantech didn't resolve my prroblem. Nevertheless. Many thanks for your help. Regards. Chris

01-11-2006, 12:30 AM	#6 (permalink)
termite12uk Registered User Join Date: Jan 2006 Posts: 5 OS: XP	Thanks for the advice Iain. I will try using the Norton removal tool tonight. However, do I just remove the Anti Virus part. Or the whole lot? I am a fully paid up member of Norton. H

01-11-2006, 01:58 PM	#8 (permalink)
termite12uk Registered User Join Date: Jan 2006 Posts: 5 OS: XP	Many thanks for the advice Iain. Outlook is working just fine now. Chris