BRENTFHS

Here's what it reads when I try and open OUTLOOK: ERRORS HAVE BEEN DETECTED IN THE FILE C:/DOCUMENTS AND SETTINGS\ADMINISTRATOR\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\OUTLOOK\outlook.pst. QUIT ALL MAIL-ENABLED APPLICATIONS, AND THEN USE THE INBOX REPAIR TOOL.

I'm an executive and not at all technically inclined. And I don't wish to bring this to my IT people since I feel I made this mistake. I need to fix the mistake. PLEASE HELP.

An email arrived yesterday and as soon as it dropped in, everything suddenly became unaccessible!! Everything was gray. I'd click on a folder, and it wouldn't access. I'd try to click on the inbox, outbox -- nothing would show. Must be a corrupt file. When I closed Outlook, it won't reopen!

CAN YOU HELP? Here's what I've done so far:

1. Found the Inbox Repair Tool and started to run it, but it didn't finish running. Something wouldn't allow it to finish scanning the 1-8 phases. Does this make sense?

2. Contacted you!

Thank you,
Brent

P. S. I'M WILLING TO PAY TO GET THIS FIXED!

P. S.S. I SHOULD'NT HAVE DISABLED MY NORTON INCOMING MAIL SCAN FEATURE, right? Well, I did. Now it's back on. I disabled it because I got tired of pressing 'finished' everytime Norton scanned an email that was corrupt. It just didn't seem to matter to me at the time.

yustr

Welcome to TSF - the best FREE support site available. It sounds like you picked up a virus or some other infection. Here's a link to Micrpbell's guide to starting the cleaning process which is in the Security Section of TSF: http://www.techsupportforum.com/hijackthis-log-help/15968-please-read-before-posting-hijackthis.html

Do these this then follow the directions about posting your log. I'm sure the good folks at the adademy will be glad to help you. And as far as paying goes: how about donating to TSF?

BRENTFHS

I don't have time to read a general help post. Although I really appreciate your help! What I need is custom help NOW. Please. I need someone with know-how to guide me through this NOW... step by step.

Is this possible?

Who out there knows what I'm talking about and can help me starting with step one?

Regards,
Brent

yustr

The post refered to in the link giudes you step by step. It is going to take at least a little time to clean up - assuming it is an infection.

BRENTFHS

Isn't there a way to figure out exactly what's going on instead of assuming? I ask this because I'd rather not go through a step-by-step process that doesn't apply to me. Does this make sense?

Ideally, I'd like find out the problem before taking steps to fix. Is this possible?

Thanks,
Brent

kodi

You really have two options;
1. find out what the problem is and then fix it and the only way is to follow the guide.
2. do a complete format and reinstall all your programs

Chevy

3. Bring it to your IT staff.

Really, there seem to be a lot of steps, but each is pretty simple. The only other option is to rename outlook.pst to something else (like outlook-old.pst) and then let Outlook create a new one. You'll lose access to all your old emails, as well as your contacts and tasks (unless they reside on an exchange server).

Erudit

Hi

As a general approach I would close down outlook. Click start>search and type SCANPST.EXE

This should locate the pst file repair tool. Double click on the file in the search window and select browse, find your outlook.pst file (C:/DOCUMENTS AND SETTINGS\ADMINISTRATOR\LOCAL SETTINGS\APPLICATION DATA\MICROSOFT\OUTLOOK\outlook.pst) and select start.

this will repair the file if it has any corruptions - the general cause for errors like this are either the PST file is too large (Over 200Mb) or there is corruption on your hard disk.

If the file is too large you can create additional PST files from outlook however the procedure varies slightly depending on the Outlook version, let me know the version and I can post instructions. Once the new PST file(s) are created you can drag and drop emails or folders into it.

If it is a corruption on the disk I would run chkdsk (open My Computer, right click the C: Drive, select properties, Select Tools and select check now. You will receive a message saying that it cannot check the disk, do you want to check it after a reboot, select yes and (after ensuring all data is saved) restart the PC.

If you need direct assistance please feel free to visit our web site from the link on my signature and phone.

Regards

BRENTFHS

I decided to go LIVE and get help that way. THANKS FOR YOUR ASSISTANCE IN THIS MATTER.

IF I AM UNABLE TO FIX THIS AFTER GOING LIVE, I WILL CONTACT YOU BY PHONE ERUDIT.

BRENT