Upgrade/Repair Problems!

pvsurfer · 09-29-2005, 10:51 AM

I first noticed a problem when I recently attempted to install the latest MS Office 2003 SP2 update - it reported 'the update could not be applied'. I tried re-running it several times with the very same result.

This was the first time that I have ever had a problem appying any Office update, so I tried running Office 2003's Detect & Repair to find and repair the cause of the problem, but it shortly reported 'MS Office 2003 Prof. Setup Failed'. Re-running it resulted in the same message.

Fwiw, all of my Office 2003 Pro apps seem to be working fine, but something is obviously wrong and I don't have a clue as to how to remedy the problem short of completely reinstalling Office 2003 Pro (which I don't want to do for fear of losing all of my personal settings and data)!

...I sure could use some advice.

**Glaswegian** · 09-29-2005, 04:22 PM

Hi pvsurfer and welcome.

One possibility is your version of Windows Installer. Have a look here to determine the version you have

http://support.microsoft.com/default...b;en-us;895975

Then try dowloading the updated version here

http://www.microsoft.com/downloads/d...displaylang=en

and then try downloading and installing the SP again.

Regards

pvsurfer · 09-30-2005, 11:56 AM

Glaswegian~ Thanks for the welcome and the suggestions (which I shall try). Seems as if MS goes out of their way to make things even more convoluted than they now are! ~pv

09-29-2005, 10:51 AM	#1 (permalink)
pvsurfer Registered User Join Date: Sep 2005 Posts: 3 OS: Windows XP Pro	Upgrade/Repair Problems! I first noticed a problem when I recently attempted to install the latest MS Office 2003 SP2 update - it reported 'the update could not be applied'. I tried re-running it several times with the very same result. This was the first time that I have ever had a problem appying any Office update, so I tried running Office 2003's Detect & Repair to find and repair the cause of the problem, but it shortly reported 'MS Office 2003 Prof. Setup Failed'. Re-running it resulted in the same message. Fwiw, all of my Office 2003 Pro apps seem to be working fine, but something is obviously wrong and I don't have a clue as to how to remedy the problem short of completely reinstalling Office 2003 Pro (which I don't want to do for fear of losing all of my personal settings and data)! ...I sure could use some advice.

09-29-2005, 04:22 PM	#2 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,489 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Hi pvsurfer and welcome. One possibility is your version of Windows Installer. Have a look here to determine the version you have http://support.microsoft.com/default...b;en-us;895975 Then try dowloading the updated version here http://www.microsoft.com/downloads/d...displaylang=en and then try downloading and installing the SP again. Regards __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

09-30-2005, 11:56 AM	#3 (permalink)
pvsurfer Registered User Join Date: Sep 2005 Posts: 3 OS: Windows XP Pro	Glaswegian~ Thanks for the welcome and the suggestions (which I shall try). Seems as if MS goes out of their way to make things even more convoluted than they now are! ~pv