Word opens with extra, unclosable window

Aljrob · 05-18-2005, 03:59 AM

I've started having a very odd problem when opening MS Word (Word XP) in the last day or two.

When I open word, the usual window opens, and works fine. However, a second window also opens on the desktop (and is present on the taskbar) which is blank other than a word status bar at the bottow (i.e. shows page, caps lock status etc). This window is resizable, minimizable etc but can't be closed (Grrr...!)

If anyone has any idea 1) why this is happening and 2) how to get rid of it, I'd be very grateful

Thx,

Aljrob

cantes903 · 05-19-2005, 10:15 PM

Try looking here, it may give you some ideas.
http://support.microsoft.com/kb/237339/EN-US

Aljrob · 05-24-2005, 03:34 AM

Hi Christy,
That article looks promising, but unfortunately I am not using Word97, it's Word XP. Also, the "Phantom" window does not contain a document, it's just a word window (with no menubar, icons etc although it does have a status bar at the bottom).

Any other ideas?

cantes903 · 05-24-2005, 04:59 PM

You may have already done this but have you tried opening Word and clicking on Help then choosing "Detect and repair"? I would check both boxes in the wizard then let it do its thing. Never know, it may work and may not. Worth a shot if you haven't tried it.

cantes903 · 05-24-2005, 05:11 PM

I would also suggest (if you haven't already done so) you go to Microsoft and download any updates or anything else you might need for Word.
Use this link:
http://office.microsoft.com/en-us/of...224951033.aspx

Aljrob · 06-02-2005, 10:11 AM

Actually, I hadn't thought of that - giving it a go now. And thanks!

05-18-2005, 03:59 AM	#1 (permalink)
Aljrob Registered User Join Date: May 2005 Posts: 3 OS: Win2k	Word opens with extra, unclosable window I've started having a very odd problem when opening MS Word (Word XP) in the last day or two. When I open word, the usual window opens, and works fine. However, a second window also opens on the desktop (and is present on the taskbar) which is blank other than a word status bar at the bottow (i.e. shows page, caps lock status etc). This window is resizable, minimizable etc but can't be closed (Grrr...!) If anyone has any idea 1) why this is happening and 2) how to get rid of it, I'd be very grateful Thx, Aljrob

05-19-2005, 10:15 PM	#2 (permalink)
cantes903 Registered User Join Date: Apr 2005 Location: Georgia Posts: 28 OS: XP	Try looking here, it may give you some ideas. http://support.microsoft.com/kb/237339/EN-US __________________ Always look beyond the obvious- Christy

05-24-2005, 04:59 PM	#4 (permalink)
cantes903 Registered User Join Date: Apr 2005 Location: Georgia Posts: 28 OS: XP	You may have already done this but have you tried opening Word and clicking on Help then choosing "Detect and repair"? I would check both boxes in the wizard then let it do its thing. Never know, it may work and may not. Worth a shot if you haven't tried it. __________________ Always look beyond the obvious- Christy

05-24-2005, 05:11 PM	#5 (permalink)
cantes903 Registered User Join Date: Apr 2005 Location: Georgia Posts: 28 OS: XP	I would also suggest (if you haven't already done so) you go to Microsoft and download any updates or anything else you might need for Word. Use this link: http://office.microsoft.com/en-us/of...224951033.aspx __________________ Always look beyond the obvious- Christy

05-24-2005, 03:34 AM	#3 (permalink)
Aljrob Registered User Join Date: May 2005 Posts: 3 OS: Win2k	Hi Christy, That article looks promising, but unfortunately I am not using Word97, it's Word XP. Also, the "Phantom" window does not contain a document, it's just a word window (with no menubar, icons etc although it does have a status bar at the bottom). Any other ideas?

06-02-2005, 10:11 AM	#6 (permalink)
Aljrob Registered User Join Date: May 2005 Posts: 3 OS: Win2k	Actually, I hadn't thought of that - giving it a go now. And thanks!