Trouble Installing office 2007

stevethuo · 10-08-2009, 11:44 PM

when i was installing office 2007 there was a power loss and after power was back, I tried to install but always got the message: ms office encouterd a problem. please help.

kathy83 · 10-09-2009, 12:48 AM

Hi Steve

It might be in the last instance when you were installing office 2007 it was installed partially and that is creating a issue for it.

Try using repair and reinstall option instead of fresh installation.

Thanks

stevethuo · 10-09-2009, 01:23 AM

Quote:

Originally Posted by kathy83

Hi Steve

It might be in the last instance when you were installing office 2007 it was installed partially and that is creating a issue for it.

Try using repair and reinstall option instead of fresh installation.

Thanks

There is no reinstall option/repair only install option is available. I deleted microsoft office folder but Outlook Express folder could not delete. ''This files are in use by other users or progam'' but there is none.

nancy2009 · 10-09-2009, 03:46 AM

delect the .exe of your office 2007,and then download and install again. i always do this way.

adeline2009 · 10-10-2009, 12:03 AM

first, it is necessary to uninstall that program you installed last time, and then re-install it again. try this.

godsendjk · 10-11-2009, 06:39 AM

Okay, if your previous Office installation was interrupted and when you tried to install it again, you will get this error "2007 Microsoft Office suite_name encountered an error during setup."

Do the following to resolve the issue:
1. Click Start, click Run, type cmd, and then click OK.
2. Type cd "%allusersprofile%\Application Data\Microsoft Help", and then press ENTER.
3. Type attrib -h rgstrtn.lck, and then press ENTER.
4. Type del rgstrtn.lck, and then press ENTER.
5. Type exit, and then press ENTER.

After you delete the Rgstrtn.lck file, you can try to install the 2007 Office suite.

http://support.microsoft.com/kb/927153
Hope this will work out for you(**,).

stevethuo · 10-12-2009, 02:38 AM

solved

godsendjk · 10-12-2009, 06:56 AM

Thank you for the confirmation.

Nice to hear that the issue has been resolved.

(**,). Cheers..stevethuo.

Mason29 · 10-28-2009, 04:48 PM

Sorry to bump this thread, but does anyone know how to do this in Windows 7? Thanks

godsendjk · 10-29-2009, 02:49 PM

Search for the file "rgstrtn.lck" (include hidden file also)...

Once you got the file, copy the whole path.
Now, cmd->cd "paste the whole path" and enter.
Type attrib -h rgstrtn.lck, and then press ENTER.
Type del rgstrtn.lck, and then press ENTER.
Type exit, and then press ENTER.

Try installing again.

**simpswr** · 10-29-2009, 03:45 PM

You can also use the Microsoft Installer Cleanup Utility in cases like this:

http://support.microsoft.com/kb/290301

10-08-2009, 11:44 PM	#1 (permalink)
stevethuo Registered User Join Date: Oct 2009 Posts: 3 OS: windows xp	Trouble Installing office 2007 when i was installing office 2007 there was a power loss and after power was back, I tried to install but always got the message: ms office encouterd a problem. please help.

10-09-2009, 12:48 AM	#2 (permalink)
kathy83 Registered User Join Date: Oct 2009 Posts: 2 OS: Windows 7	Re: Trouble Installing office 2007 Hi Steve It might be in the last instance when you were installing office 2007 it was installed partially and that is creating a issue for it. Try using repair and reinstall option instead of fresh installation. Thanks

10-09-2009, 03:46 AM	#4 (permalink)
nancy2009 Registered User Join Date: Aug 2009 Posts: 2 OS: win98	Re: Trouble Installing office 2007 delect the .exe of your office 2007,and then download and install again. i always do this way.

10-10-2009, 12:03 AM	#5 (permalink)
adeline2009 Registered User Join Date: Oct 2009 Posts: 3 OS: win vista	Re: Trouble Installing office 2007 first, it is necessary to uninstall that program you installed last time, and then re-install it again. try this.

10-11-2009, 06:39 AM	#6 (permalink)
godsendjk Registered User Join Date: Aug 2009 Posts: 49 OS: xp	Re: Trouble Installing office 2007 Okay, if your previous Office installation was interrupted and when you tried to install it again, you will get this error "2007 Microsoft Office suite_name encountered an error during setup." Do the following to resolve the issue: 1. Click Start, click Run, type cmd, and then click OK. 2. Type cd "%allusersprofile%\Application Data\Microsoft Help", and then press ENTER. 3. Type attrib -h rgstrtn.lck, and then press ENTER. 4. Type del rgstrtn.lck, and then press ENTER. 5. Type exit, and then press ENTER. After you delete the Rgstrtn.lck file, you can try to install the 2007 Office suite. http://support.microsoft.com/kb/927153 Hope this will work out for you(*,). Last edited by godsendjk; 10-11-2009 at 06:50 AM.*

10-12-2009, 02:38 AM	#7 (permalink)
stevethuo Registered User Join Date: Oct 2009 Posts: 3 OS: windows xp	Re: Trouble Installing office 2007 solved

10-12-2009, 06:56 AM	#8 (permalink)
godsendjk Registered User Join Date: Aug 2009 Posts: 49 OS: xp	Re: Trouble Installing office 2007 Thank you for the confirmation. Nice to hear that the issue has been resolved. (**,). Cheers..stevethuo.

10-28-2009, 04:48 PM	#9 (permalink)
Mason29 Registered User Join Date: Mar 2008 Posts: 42 OS: Windows XP Home Edition SP3	Re: Trouble Installing office 2007 Sorry to bump this thread, but does anyone know how to do this in Windows 7? Thanks

10-29-2009, 02:49 PM	#10 (permalink)
godsendjk Registered User Join Date: Aug 2009 Posts: 49 OS: xp	Re: Trouble Installing office 2007 Search for the file "rgstrtn.lck" (include hidden file also)... Once you got the file, copy the whole path. Now, cmd->cd "paste the whole path" and enter. Type attrib -h rgstrtn.lck, and then press ENTER. Type del rgstrtn.lck, and then press ENTER. Type exit, and then press ENTER. Try installing again.

10-29-2009, 03:45 PM	#11 (permalink)
simpswr Moderator Hardware Team Join Date: May 2007 Location: Houston, Texas Posts: 12,267 OS: XP, Vista, Win 7	Re: Trouble Installing office 2007 You can also use the Microsoft Installer Cleanup Utility in cases like this: http://support.microsoft.com/kb/290301 __________________ Rich MemTest86 \| BenchTest \| Virus/Trojan/Spyware Help How to post a Screen Shot \| PC running slow?