Excel 2007 keeps crashing

EmmaL · 06-29-2009, 06:41 AM

I installed Microsoft Office 2007 trial version on my brand new laptop, and it worked fine. As I was coming to the end of the trial period, I purchased Office 2007 Home and Student and installed it on my laptop. Word works fine, but Excel keeps crashing when I open it.

When I open a document, Excel throws up its standard error message - "Excel has encountered a problem and needs to close..." Then it goes on to close, and reopen the file I wanted to open in the first place. I can work on the file, however, when I try to save my changes, the above-mentioned error message comes up again and Excel doesn't save my work.

I tried the diagnostics, and Excel told me there was 1 problem that it couldn't fix. I don't know what this problem is though. I tried uninstalling and reinstalling, and this has definitely made the problem worse (before I could save changes in my docs, now I can't).

Does anyone have any ideas as to what could have happened and how I can repair this problem?

azmak · 07-27-2009, 09:21 AM

have you removed the trial version before installing the full version.
have you installed office sp2.

06-29-2009, 06:41 AM	#1 (permalink)
EmmaL Registered User Join Date: Jun 2009 Posts: 1 OS: xp	Excel 2007 keeps crashing I installed Microsoft Office 2007 trial version on my brand new laptop, and it worked fine. As I was coming to the end of the trial period, I purchased Office 2007 Home and Student and installed it on my laptop. Word works fine, but Excel keeps crashing when I open it. When I open a document, Excel throws up its standard error message - "Excel has encountered a problem and needs to close..." Then it goes on to close, and reopen the file I wanted to open in the first place. I can work on the file, however, when I try to save my changes, the above-mentioned error message comes up again and Excel doesn't save my work. I tried the diagnostics, and Excel told me there was 1 problem that it couldn't fix. I don't know what this problem is though. I tried uninstalling and reinstalling, and this has definitely made the problem worse (before I could save changes in my docs, now I can't). Does anyone have any ideas as to what could have happened and how I can repair this problem?

07-27-2009, 09:21 AM	#2 (permalink)
azmak Registered User Join Date: Jun 2008 Posts: 214 OS: XP / VISTA / Win 7	Re: Excel 2007 keeps crashing have you removed the trial version before installing the full version. have you installed office sp2.