miki69

Hello,

I've tried dozen of times to install this update, but always failed. I have even downloaded it manually from Microsoft website, but no luck.

Any idea what might be causing the problem?
Office SP2 and Vista SP2 installations worked as a charm, no issues.

EDIT: This is the logfile I get:

Description:
An error report containing information about the updates that failed installation has been generated. Update for Outlook 2007 Junk Email Filter (kb970012) failed to install.

Problem signature:
Problem Event Name: instmsp
Problem Signature 01: {90120000-0030-0000-0000-0000000ff1ce}
Problem Signature 02: 12.0.6425.1000
Problem Signature 03: opatchinstall.applypatch
Problem Signature 04: 1601
Problem Signature 05: {dc4a962b-9ec2-469c-bc9c-87312adaee81}
Problem Signature 06: x
Problem Signature 07: 4.5.6002.18005
OS Version: 6.0.6002.2.2.0.256.6
Locale ID: 2057

Additional information about the problem:
LCID: 1033


Cheers,
Miki

azmak

have you tried to repair office and then tried to install this.

miki69

Yap, I've run diagnostic tools, no problems, I have even managed to install some other updates related to Office 2007, however this one in particular doesn't seem to work. Any idea?