Office 2007 randomly flashes BSOD

magnetic_tiger · 05-23-2009, 03:55 AM

Hi,

I have a computer running a Pentium D proccesor, 2 gb of Ram and a frustrating 9500gt video card. My issue today is Microsoft Office 2007, particurly Word.

So, I'm typing away on Microsoft Word then the screen turns black for half a second then returns to normal. Ten seconds later, the computer freezes up with no mouse function and after pressing Ctrl, alt, del.: a beep from the computer. About one minute later, the screen turns black and then makes room for a nice BSOD reading:

DEVICE_STUCK_IN_LOOP.

The BSOD also said the problem was caused by the file NV4_disp.

The computer is now frequently repeating the same process everytime whilst I'm typing (at totally random times). The time it tends to do it most is during fast scrolling or typing.

I have tried many things to attempt to solve this issue including:

Adding more ram (1gb to 2gb)
Running XP with no driver
Downloading latest driver
Freeing up hard drive space and defragmenting (proved useful for a while)
Disabling hardware acceleration (proved useful for a while)
Running all word programs off a different hard drive
Disabling all background procceses
Running anti-virus scans
And lots more...

I can pretty much confirm the issue is video card related. Just to let you know, the video card is a Foxconn 9500gt 512Fr3 (512mb GDDR3).

Foxconn is not answering their phone or my many emails and neither is megaware.com.au (place of purchase). I guess the public is my last resort.

Any help would be deeply appreciated and please, HURRY!

P.S. Feel free also to ask anymore questions if necesseary.

**macropod** · 05-24-2009, 04:19 PM

Hi magnetic_tiger,

Have you tried repairing your Office installation (Word Options|Resources|Diagnose)?

**sobeit** · 05-24-2009, 04:32 PM

what does the event viewer show. check your system or application logs there for errors.

**Dragoen** · 05-25-2009, 12:39 AM

That sounds like a classic video driver problem. Have you checked the NVidia site for a driver?

magnetic_tiger · 05-25-2009, 12:42 AM

Office diagnostics finds no issues and reinstalling/repairing does not acheive anything either.

magnetic_tiger · 05-25-2009, 12:43 AM

I have checked Nvidia site and updated and even downgraded my driver. The weird thing is this only happens on Word and not on any 3D games.

magnetic_tiger · 05-25-2009, 12:48 AM

no recording in event viewer.

05-23-2009, 03:55 AM	#1 (permalink)
magnetic_tiger Registered User Join Date: Feb 2009 Location: Brisbane, Australia Posts: 17 OS: Windows XP SP2	Office 2007 randomly flashes BSOD Hi, I have a computer running a Pentium D proccesor, 2 gb of Ram and a frustrating 9500gt video card. My issue today is Microsoft Office 2007, particurly Word. So, I'm typing away on Microsoft Word then the screen turns black for half a second then returns to normal. Ten seconds later, the computer freezes up with no mouse function and after pressing Ctrl, alt, del.: a beep from the computer. About one minute later, the screen turns black and then makes room for a nice BSOD reading: DEVICE_STUCK_IN_LOOP. The BSOD also said the problem was caused by the file NV4_disp. The computer is now frequently repeating the same process everytime whilst I'm typing (at totally random times). The time it tends to do it most is during fast scrolling or typing. I have tried many things to attempt to solve this issue including: Adding more ram (1gb to 2gb) Running XP with no driver Downloading latest driver Freeing up hard drive space and defragmenting (proved useful for a while) Disabling hardware acceleration (proved useful for a while) Running all word programs off a different hard drive Disabling all background procceses Running anti-virus scans And lots more... I can pretty much confirm the issue is video card related. Just to let you know, the video card is a Foxconn 9500gt 512Fr3 (512mb GDDR3). Foxconn is not answering their phone or my many emails and neither is megaware.com.au (place of purchase). I guess the public is my last resort. Any help would be deeply appreciated and please, HURRY! P.S. Feel free also to ask anymore questions if necesseary.

05-24-2009, 04:19 PM	#2 (permalink)
macropod TSF Enthusiast Join Date: Apr 2008 Location: Australia Posts: 563 OS: Vista	Re: Office 2007 randomly flashes BSOD Hi magnetic_tiger, Have you tried repairing your Office installation (Word Options\|Resources\|Diagnose)? __________________ Cheers macropod (MS MVP -Word)

05-24-2009, 04:32 PM	#3 (permalink)
sobeit TSF Enthusiast Join Date: Nov 2007 Location: NEAR Posts: 7,433 OS: windows/linux	Re: Office 2007 randomly flashes BSOD what does the event viewer show. check your system or application logs there for errors. __________________ there's been global warming since the ice age

05-25-2009, 12:39 AM	#4 (permalink)
Dragoen TSF Enthusiast Join Date: Apr 2009 Location: Harrisburg, PA Posts: 1,024 OS: Windows Vista Home Premium (6.0, Build 6001) My System	Re: Office 2007 randomly flashes BSOD That sounds like a classic video driver problem. Have you checked the NVidia site for a driver? __________________ Dragoen ========================================================= Just because we can, doesn't mean we should...

05-25-2009, 12:42 AM	#5 (permalink)
magnetic_tiger Registered User Join Date: Feb 2009 Location: Brisbane, Australia Posts: 17 OS: Windows XP SP2	Re: Office 2007 randomly flashes BSOD Office diagnostics finds no issues and reinstalling/repairing does not acheive anything either.

05-25-2009, 12:43 AM	#6 (permalink)
magnetic_tiger Registered User Join Date: Feb 2009 Location: Brisbane, Australia Posts: 17 OS: Windows XP SP2	Re: Office 2007 randomly flashes BSOD I have checked Nvidia site and updated and even downgraded my driver. The weird thing is this only happens on Word and not on any 3D games.

05-25-2009, 12:48 AM	#7 (permalink)
magnetic_tiger Registered User Join Date: Feb 2009 Location: Brisbane, Australia Posts: 17 OS: Windows XP SP2	Re: Office 2007 randomly flashes BSOD no recording in event viewer.