Problem when I close MS-Word 2007

morland · 05-13-2009, 07:46 PM

I recently switched from Office 2003 to Office 2007. Overall the new version is good but I am facing the following problem:

95% of the times and when I close MS-Word 2007, the error messages shown in the attached images come up. Does any one have any clue as to why I am facing this problem and what could be the possible solution?

Thanks

**macropod** · 05-14-2009, 06:11 AM

Hi morland,

Have you tried repairing your Office installation (Word Options|Resources|Diagnose)?

morland · 05-14-2009, 06:51 AM

I searched on the web and came across a tip that if I have a HP printer as the default printer, this problem comes up. I have not encountered the word crashes ever since I changed the default printer. Sound pretty weird tough :)

**gistek** · 05-14-2009, 08:34 AM

MicroSoft and HP are aware of the problem and are trying to find a fix for it. Meanwhile they recommend setting the default printer to anything not HP.

Go ahead and send the error report as this information helps them define the problem and gives them information about various system configurations that will need to be able to work with whatever fix they devise.

I use a pdf printer as my default. It saves me money because now I don't accidentally print stuff to paper if the mouse moves before I click.

**macropod** · 05-14-2009, 03:54 PM

Hi morland,

Ah, that problem. It's a faulty HP driver for their all-in-one printers, especially. AFAIK HP has been aware of this for around 18 months, so I don't think they're terribly interested in doing anything about it.

morland · 05-14-2009, 07:55 PM

Thanks.

05-14-2009, 06:11 AM	#2 (permalink)
macropod TSF Enthusiast Join Date: Apr 2008 Location: Australia Posts: 559 OS: Vista	Re: Problem when I close MS-Word 2007 Hi morland, Have you tried repairing your Office installation (Word Options\|Resources\|Diagnose)? __________________ Cheers macropod (MS MVP -Word)

05-14-2009, 06:51 AM	#3 (permalink)
morland Registered User Join Date: Sep 2007 Posts: 61 OS: XP	Re: Problem when I close MS-Word 2007 I searched on the web and came across a tip that if I have a HP printer as the default printer, this problem comes up. I have not encountered the word crashes ever since I changed the default printer. Sound pretty weird tough :)

05-14-2009, 08:34 AM	#4 (permalink)
gistek Folding Along Join Date: May 2007 Location: PA, USA Posts: 1,904 OS: Bobbi=xp, sp3 Muse=Vista Home Premium	Re: Problem when I close MS-Word 2007 MicroSoft and HP are aware of the problem and are trying to find a fix for it. Meanwhile they recommend setting the default printer to anything not HP. Go ahead and send the error report as this information helps them define the problem and gives them information about various system configurations that will need to be able to work with whatever fix they devise. I use a pdf printer as my default. It saves me money because now I don't accidentally print stuff to paper if the mouse moves before I click. __________________ I am not a computer professional, My advice comes from personal experience and/or friends who are computer professionals. Learn By Doing Un-versity Interested in Search and Rescue? Check out the Civil Air Patrol. Come Fold with us. TSF Folding@Home Team

05-14-2009, 03:54 PM	#5 (permalink)
macropod TSF Enthusiast Join Date: Apr 2008 Location: Australia Posts: 559 OS: Vista	Re: Problem when I close MS-Word 2007 Hi morland, Ah, that problem. It's a faulty HP driver for their all-in-one printers, especially. AFAIK HP has been aware of this for around 18 months, so I don't think they're terribly interested in doing anything about it. __________________ Cheers macropod (MS MVP -Word)

05-14-2009, 07:55 PM	#6 (permalink)
morland Registered User Join Date: Sep 2007 Posts: 61 OS: XP	Re: Problem when I close MS-Word 2007 Thanks.