MS Word 2003 - password protected issue

Rachieb · 04-09-2009, 02:46 AM

I have a user that has created several word docs - she has password protected them - however when she tries to open them - The password box pops up and it states that they are reserved by another user who is not known to her...
When she contacted this user - they state they havent opened these and dont know what they are.

Please advise -
why is this? and how can this be? and how to rectify and remove the reserved by user?

thanks

GYR8 · 05-13-2009, 08:40 AM

Click read-only.
Open document, then save as...
On the right side of the save as.. dialog box click tools->security options.
Remove the modify password and uncheck the "read only recommended". Save the file as a different name and remove the original one later.

B

04-09-2009, 02:46 AM	#1 (permalink)
Rachieb Registered User Join Date: Feb 2009 Posts: 14 OS: xp	MS Word 2003 - password protected issue I have a user that has created several word docs - she has password protected them - however when she tries to open them - The password box pops up and it states that they are reserved by another user who is not known to her... When she contacted this user - they state they havent opened these and dont know what they are. Please advise - why is this? and how can this be? and how to rectify and remove the reserved by user? thanks Last edited by Rachieb; 04-09-2009 at 02:49 AM.

05-13-2009, 08:40 AM	#2 (permalink)
GYR8 Registered User Join Date: May 2009 Posts: 1 OS: XP SP3	Re: MS Word 2003 - password protected issue Click read-only. Open document, then save as... On the right side of the save as.. dialog box click tools->security options. Remove the modify password and uncheck the "read only recommended". Save the file as a different name and remove the original one later. B