Mum's Outlook Express !!!

NantyCagl · 10-18-2008, 09:45 AM

I'm hoping this is simple ... Mum's in Cardiff and I'm in Portsmouth ... so I'm trying to help her remotely ... so please give me as many clues as possible.

Mum's with Wannado, using Outlook Express on Win-XP Home. Versions unknown yet.

1. Web access is through a USB modem (not ADSL) ... works OK (56K!!)
2. Receives all email OK
3. All email she tries to send stays in the Outbox, and doesn't get sent.
4. Nothing in the Sent Items folder.

This all "suddenly" happened, no idea how

I'm going to drive up to see her, and being dutiful son, will attempt to fix this problem ... and you're going to tell me how :))

Many Thanks

Alun

**gistek** · 10-18-2008, 04:10 PM

Check the SMTP settings. You might have to contact her ISP (Wannado) to find out what settings to use. The information might be available through their website. If so, your Mum might have to log in to access it.

Good Luck!

**sobeit** · 10-18-2008, 04:33 PM

if this suddenly happened - not software installations or setting changes, then check with the isp to make sure they are not having problem.

NantyCagl · 10-19-2008, 04:34 AM

Thanks for the starting info.

As to, it suddenly happened, well, I guess that falls into the same catagory as "Mr. Nobody" when I ask who last had the TV remote

Wanadoo is an unknown to me ... I'll look for their SMPT port setting before attempting to become Mrs. Jones' little hero

Alun

mommabear · 10-19-2008, 05:37 AM

You can also try deleting her Sent Items and Outbox.dbx files in her OE Identity. They might be corrupted somehow. First, save any messages she wants to keep in a new folder so they can be moved back afterwards. Close OE. Browse to her identity folder and delete the two .dbx files. They will be recreated when opening OE again.

NantyCagl · 11-05-2008, 08:25 AM

Many Thanks to those who replied ... Mum's now up and emailing again :))

10-18-2008, 09:45 AM	#1 (permalink)
NantyCagl Registered User Join Date: Sep 2008 Location: UK Posts: 12 OS: XP	Mum's Outlook Express !!! I'm hoping this is simple ... Mum's in Cardiff and I'm in Portsmouth ... so I'm trying to help her remotely ... so please give me as many clues as possible. Mum's with Wannado, using Outlook Express on Win-XP Home. Versions unknown yet. 1. Web access is through a USB modem (not ADSL) ... works OK (56K!!) 2. Receives all email OK 3. All email she tries to send stays in the Outbox, and doesn't get sent. 4. Nothing in the Sent Items folder. This all "suddenly" happened, no idea how I'm going to drive up to see her, and being dutiful son, will attempt to fix this problem ... and you're going to tell me how :)) Many Thanks Alun

10-18-2008, 04:10 PM	#2 (permalink)
gistek Folding Along Join Date: May 2007 Location: PA, USA Posts: 1,904 OS: Bobbi=xp, sp3 Muse=Vista Home Premium	Re: Mum's Outlook Express !!! Check the SMTP settings. You might have to contact her ISP (Wannado) to find out what settings to use. The information might be available through their website. If so, your Mum might have to log in to access it. Good Luck! __________________ I am not a computer professional, My advice comes from personal experience and/or friends who are computer professionals. Learn By Doing Un-versity Interested in Search and Rescue? Check out the Civil Air Patrol. Come Fold with us. TSF Folding@Home Team

10-18-2008, 04:33 PM	#3 (permalink)
sobeit TSF Enthusiast Join Date: Nov 2007 Location: NEAR Posts: 7,433 OS: windows/linux	Re: Mum's Outlook Express !!! if this suddenly happened - not software installations or setting changes, then check with the isp to make sure they are not having problem. __________________ there's been global warming since the ice age

10-19-2008, 04:34 AM	#4 (permalink)
NantyCagl Registered User Join Date: Sep 2008 Location: UK Posts: 12 OS: XP	Re: Mum's Outlook Express !!! Thanks for the starting info. As to, it suddenly happened, well, I guess that falls into the same catagory as "Mr. Nobody" when I ask who last had the TV remote Wanadoo is an unknown to me ... I'll look for their SMPT port setting before attempting to become Mrs. Jones' little hero Alun

10-19-2008, 05:37 AM	#5 (permalink)
mommabear Registered User Join Date: Apr 2008 Posts: 415 OS: XP Home Sp2	Re: Mum's Outlook Express !!! You can also try deleting her Sent Items and Outbox.dbx files in her OE Identity. They might be corrupted somehow. First, save any messages she wants to keep in a new folder so they can be moved back afterwards. Close OE. Browse to her identity folder and delete the two .dbx files. They will be recreated when opening OE again. __________________ YES WE DID!

11-05-2008, 08:25 AM	#6 (permalink)
NantyCagl Registered User Join Date: Sep 2008 Location: UK Posts: 12 OS: XP	Re: Mum's Outlook Express !!! Many Thanks to those who replied ... Mum's now up and emailing again :))