Word 2007 won't exit

PG Croat · 10-15-2008, 03:48 PM

I'm having an issue with with Word on a computer at work. The user is able to use Word but when he tries to exit, the Word window goes white and a messege pops up informing how to force it to exit.

Does any body know what could be some possible causes. I've been researching for a while but cannot find anything other than issues with other Office programs not opening. Any help would be much appreciated, thanks.

PG Croat · 10-21-2008, 12:09 PM

I figured out what the issue was and thought you guys might want to know. It was a problematic add-in that was causing Word to crash on exit. This had me stumped because the only issues I could find solutions for were issues in which Word would crash when you tried to open it. Fortunately there weren't a lot of add-ins for me to test so things worked out rather quickly.

If you want to test to see if its an add-in that is causing the problem just go to start>run.. and enter ""WINWORD.EXE /a" to run Word without any add-in and see if you can run it without getting the error. If it runs correctly then its an add-in causing the problems. Now you just have to figure out which one it is.

10-15-2008, 03:48 PM	#1 (permalink)
PG Croat Registered User Join Date: Oct 2008 Posts: 116 OS: xp	Word 2007 won't exit I'm having an issue with with Word on a computer at work. The user is able to use Word but when he tries to exit, the Word window goes white and a messege pops up informing how to force it to exit. Does any body know what could be some possible causes. I've been researching for a while but cannot find anything other than issues with other Office programs not opening. Any help would be much appreciated, thanks.

10-21-2008, 12:09 PM	#2 (permalink)
PG Croat Registered User Join Date: Oct 2008 Posts: 116 OS: xp	Re: Word 2007 won't exit I figured out what the issue was and thought you guys might want to know. It was a problematic add-in that was causing Word to crash on exit. This had me stumped because the only issues I could find solutions for were issues in which Word would crash when you tried to open it. Fortunately there weren't a lot of add-ins for me to test so things worked out rather quickly. If you want to test to see if its an add-in that is causing the problem just go to start>run.. and enter ""WINWORD.EXE /a" to run Word without any add-in and see if you can run it without getting the error. If it runs correctly then its an add-in causing the problems. Now you just have to figure out which one it is. Last edited by PG Croat; 10-21-2008 at 12:14 PM.