Justin GSEIWI

I have a user that has outlook hang several times a month. She says it happens when she tries to e-mail a scanned document. I end the task in task manager and then she restarts and it appears fine. I found these messages in the application log.


Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 10/15/2008
Time: 1:11:03 PM
User: N/A
Computer: RI-HPD510-DT009
Description:
Hanging application OUTLOOK.EXE, version 11.0.8217.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
0018: 4b 2e 45 58 45 20 31 31 K.EXE 11
0020: 2e 30 2e 38 32 31 37 2e .0.8217.
0028: 30 20 69 6e 20 68 75 6e 0 in hun
0030: 67 61 70 70 20 30 2e 30 gapp 0.0
0038: 2e 30 2e 30 20 61 74 20 .0.0 at
0040: 6f 66 66 73 65 74 20 30 offset 0
0048: 30 30 30 30 30 30 30 0000000

----------------------------------------------------------------------------------------------------


Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 10/15/2008
Time: 1:11:17 PM
User: N/A
Computer: RI-HPD510-DT009
Description:
Fault bucket 827627218.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 38 32 37 36 32 37 32 31 82762721
0010: 38 0d 0a 8..


The machine is running xp2 and I am in the process of updating it to xp3, I will also run the rest of the windows and office updates. Any suggestions are greatly appreciated.


Thank you.


Justin