Outlook/ISP Problem?

fgilman · 09-16-2008, 12:51 AM

I use Outlook 2003 with Earthlink (Dial-Up) as my ISP. Windows XP Pro, 80Gb HD and 512Mb RAM.
My problem is as follows: within the past few days Outlook tried to download a message with a 1.2Mb attachment. (I never had any problems with such e-mails before) The message could not be downloaded, an Outlook dialog box popped up telling me the “operation had timed out”. I then received an e-mail from Earthlink telling me the message was in an “Undeliverable Messages” folder at the web-mail site. There, I was able to read the message and see the attachment(s).
The same happened again yesterday: a message (from the same sender) with an attachment of 560Kb. No problem receiving any other messages…
I had a “live chat” with Earthlink support but got nowhere close to an explanation. Do I have a problem with my ISP or with Outlook?
If somebody could enlighten me I would be very grateful,
Thank you,
Fred.

sobersong · 09-16-2008, 06:56 AM

Can the same sender send you a mail without attachment ?

fgilman · 09-16-2008, 11:11 AM

Yes, no problems with "short" messages (or small attachments)

09-16-2008, 12:51 AM	#1 (permalink)
fgilman Registered User Join Date: Feb 2007 Posts: 11 OS: Win XP Pro	Outlook/ISP Problem? I use Outlook 2003 with Earthlink (Dial-Up) as my ISP. Windows XP Pro, 80Gb HD and 512Mb RAM. My problem is as follows: within the past few days Outlook tried to download a message with a 1.2Mb attachment. (I never had any problems with such e-mails before) The message could not be downloaded, an Outlook dialog box popped up telling me the “operation had timed out”. I then received an e-mail from Earthlink telling me the message was in an “Undeliverable Messages” folder at the web-mail site. There, I was able to read the message and see the attachment(s). The same happened again yesterday: a message (from the same sender) with an attachment of 560Kb. No problem receiving any other messages… I had a “live chat” with Earthlink support but got nowhere close to an explanation. Do I have a problem with my ISP or with Outlook? If somebody could enlighten me I would be very grateful, Thank you, Fred.

09-16-2008, 06:56 AM	#2 (permalink)
sobersong Registered User Join Date: Sep 2008 Posts: 28 OS: Vista business sp2	Re: Outlook/ISP Problem? Can the same sender send you a mail without attachment ?

09-16-2008, 11:11 AM	#3 (permalink)
fgilman Registered User Join Date: Feb 2007 Posts: 11 OS: Win XP Pro	Re: Outlook/ISP Problem? Yes, no problems with "short" messages (or small attachments)