outlook auto archive problem

memon · 09-14-2008, 10:04 PM

Hi,

I am using outlook 2003 and have this auto archive problem.
Basically auto archive is only working for items in the inbox that have been sorted out inside folders within inbox. Other email in the inbox and sent items didnt get moved to the archive folder.
I tried ran archive manually by declaring my own rules and by following auto archive rule.
remove and re-add archive folder, creating another pst files, repair outlook are not helping.
I have make sure that "do not auto archive is not ticked"

I am wondering if everybody else ever have this problem and able to help.

Thanks

asartini · 09-16-2008, 05:31 AM

Hi,

Within the AutoArchive settings, after you configured how you wanted the archive to work, did you click on the "Apply these settings to all folders now" option?? I have a feeling this might be your problem.

I have my AutoArchive set up as follows and everything archives fine for me:

Run AutoArchive every - 30 days
Prompt before AutoArchive runs - ticked
Archive or delete old items - ticked
Show archive folder in folder list - ticked
Clean out items older than - 3 weeks
Move old items to: <specify your own location here>

The finally click "Apply these settings to all folders now"!!

Give this a try and let me know if it works for you or not

memon · 09-16-2008, 10:46 PM

Yes I click on the "Apply these settings to all folders now"!!
and still the same problem

asartini · 09-17-2008, 01:19 AM

Ok, not to sound patronising but, are you sure the items in your inbox & sent items that aren't being archived are actually older than the date specified??

memon · 09-17-2008, 11:42 PM

yes.. the items is from 2007 and the rule should move items older than 5 months.

if im not wrong, i think it also not moving items inside sent items.
It's not my computer btw.

asartini · 09-18-2008, 03:31 AM

Ok let's try two more things....

1. Right-click on the Inbox folder and go to Properties. Navigate to the AutoArchive tab and ensure the "Archive items in this folder using the default settings" radio button is highlighted. Repeat this for your Sent Items folder

2. In your main Outlook screen, click on File -> Archive. Highlight the "Archive this folder and all Subfolders" radio button. In the window below this option ensure the "Mailbox - <username>", and not Inbox, is highlighted. Also tick the Include items with "Do Not AutoArchive" check box

Run the archive process now and see if this solves the problem. If not we'll investigate more

memon · 09-18-2008, 11:12 PM

i tried that already, tried the same thing a couple of times. manual archive specify rule manually, follow auto archive rule, none of them work
this is quite bizzare as outlook is working fine

asartini · 09-19-2008, 03:15 AM

Hmmm... at this stage i'm pretty much stumped for ideas :(

Last thing I can think of is this... I actually experienced a similar AutoArchive issue to you a while back whereby, for some reason, instead of archiving as normal to my archive.pst file the AutoArchive had created a new archive1.pst file in the same directory and was trying to archive mails to this file. When i'd run the archive (both manual and auto) nothing would get archived. I deleted the archive1.pst file from my PC and reconfigured my AutoArchive and Manual Archive settings to point to my original archive.pst file and all was resolved.

See if this is happening to you as well. If this doesn't resolve your issue I honestly don't know what else it could be.

memon · 09-21-2008, 04:30 PM

well if you notice my first post, the folders within inbox is actually get archived. Only emails that have not been sorted into a folder within the original inbox cant be auto archived. Re-create new pst file is not helping.
anyway nvm, thanks for your help it still can be archived manually anyway.

09-14-2008, 10:04 PM	#1 (permalink)
memon Registered User Join Date: Sep 2008 Posts: 6 OS: xp	outlook auto archive problem Hi, I am using outlook 2003 and have this auto archive problem. Basically auto archive is only working for items in the inbox that have been sorted out inside folders within inbox. Other email in the inbox and sent items didnt get moved to the archive folder. I tried ran archive manually by declaring my own rules and by following auto archive rule. remove and re-add archive folder, creating another pst files, repair outlook are not helping. I have make sure that "do not auto archive is not ticked" I am wondering if everybody else ever have this problem and able to help. Thanks Last edited by memon; 09-14-2008 at 10:06 PM.

09-16-2008, 05:31 AM	#2 (permalink)
asartini Registered User Join Date: Sep 2008 Posts: 10 OS: Windows XP SP2	Re: outlook auto archive problem Hi, Within the AutoArchive settings, after you configured how you wanted the archive to work, did you click on the "Apply these settings to all folders now" option?? I have a feeling this might be your problem. I have my AutoArchive set up as follows and everything archives fine for me: Run AutoArchive every - 30 days Prompt before AutoArchive runs - ticked Archive or delete old items - ticked Show archive folder in folder list - ticked Clean out items older than - 3 weeks Move old items to: <specify your own location here> The finally click "Apply these settings to all folders now"!! Give this a try and let me know if it works for you or not

09-16-2008, 10:46 PM	#3 (permalink)
memon Registered User Join Date: Sep 2008 Posts: 6 OS: xp	Re: outlook auto archive problem Yes I click on the "Apply these settings to all folders now"!! and still the same problem

09-17-2008, 01:19 AM	#4 (permalink)
asartini Registered User Join Date: Sep 2008 Posts: 10 OS: Windows XP SP2	Re: outlook auto archive problem Ok, not to sound patronising but, are you sure the items in your inbox & sent items that aren't being archived are actually older than the date specified??

09-17-2008, 11:42 PM	#5 (permalink)
memon Registered User Join Date: Sep 2008 Posts: 6 OS: xp	Re: outlook auto archive problem yes.. the items is from 2007 and the rule should move items older than 5 months. if im not wrong, i think it also not moving items inside sent items. It's not my computer btw.

09-18-2008, 03:31 AM	#6 (permalink)
asartini Registered User Join Date: Sep 2008 Posts: 10 OS: Windows XP SP2	Re: outlook auto archive problem Ok let's try two more things.... 1. Right-click on the Inbox folder and go to Properties. Navigate to the AutoArchive tab and ensure the "Archive items in this folder using the default settings" radio button is highlighted. Repeat this for your Sent Items folder 2. In your main Outlook screen, click on File -> Archive. Highlight the "Archive this folder and all Subfolders" radio button. In the window below this option ensure the "Mailbox - <username>", and not Inbox, is highlighted. Also tick the Include items with "Do Not AutoArchive" check box Run the archive process now and see if this solves the problem. If not we'll investigate more Last edited by asartini; 09-18-2008 at 03:33 AM.

09-18-2008, 11:12 PM	#7 (permalink)
memon Registered User Join Date: Sep 2008 Posts: 6 OS: xp	Re: outlook auto archive problem i tried that already, tried the same thing a couple of times. manual archive specify rule manually, follow auto archive rule, none of them work this is quite bizzare as outlook is working fine

09-19-2008, 03:15 AM	#8 (permalink)
asartini Registered User Join Date: Sep 2008 Posts: 10 OS: Windows XP SP2	Re: outlook auto archive problem Hmmm... at this stage i'm pretty much stumped for ideas :( Last thing I can think of is this... I actually experienced a similar AutoArchive issue to you a while back whereby, for some reason, instead of archiving as normal to my archive.pst file the AutoArchive had created a new archive1.pst file in the same directory and was trying to archive mails to this file. When i'd run the archive (both manual and auto) nothing would get archived. I deleted the archive1.pst file from my PC and reconfigured my AutoArchive and Manual Archive settings to point to my original archive.pst file and all was resolved. See if this is happening to you as well. If this doesn't resolve your issue I honestly don't know what else it could be.

09-21-2008, 04:30 PM	#9 (permalink)
memon Registered User Join Date: Sep 2008 Posts: 6 OS: xp	Re: outlook auto archive problem well if you notice my first post, the folders within inbox is actually get archived. Only emails that have not been sorted into a folder within the original inbox cant be auto archived. Re-create new pst file is not helping. anyway nvm, thanks for your help it still can be archived manually anyway.