Outlook not displaying HTML messages correctly

stuman41 · 06-13-2008, 01:15 AM

Hi all,

New here,

I have an issue with Outlook 03 not displaying HTML e-mails correctly. Any new e-mail received will display as it should with HTML formatting BUT once I click away and return the e-mail has reverted to RTF.

This is only happening to some e-mails whilst others still display correctly and it seems random!
Example I have received 2 e-mails from Paypal this week. One has remained in the original HTML format whilst the other has reverted to RTF.

Confused!

Thanks

Stu

kinlaw · 07-12-2008, 08:21 AM

I have the same problem. Just for the heck of it, I downloaded the same email in Outlook Express and it displayed fine.

stuman41 · 07-13-2008, 02:09 AM

Hi

I have managed to fix this problem.

There is another thread on this forum somewhere where I found out the info.

For me it was AVG 8 e-mail scanner that was stripping the html.

To fix: open AVG and goto Tools, Advanced Settings, E-mail Scanner, uncheck "certify e-mail" under "check incomming e-mail".

This has solved it for me as I no longer have this problem.

Cheers

Stu

luft11_hoflich · 07-15-2008, 10:39 AM

Quote:

Originally Posted by stuman41

Hi

I have managed to fix this problem.

There is another thread on this forum somewhere where I found out the info.

For me it was AVG 8 e-mail scanner that was stripping the html.

To fix: open AVG and goto Tools, Advanced Settings, E-mail Scanner, uncheck "certify e-mail" under "check incomming e-mail".

This has solved it for me as I no longer have this problem.

Cheers

Stu

Agree buddy.

I had the same stupid problem on two computers, and I scanned for malware and spyware, removed all infections, and uninstalled AVG 8.0 and installed the older 7.5 version and updated all the virus signatures.
Worked like a charm.

06-13-2008, 01:15 AM	#1 (permalink)
stuman41 Registered User Join Date: Jun 2008 Posts: 4 OS: xp sp2	Outlook not displaying HTML messages correctly Hi all, New here, I have an issue with Outlook 03 not displaying HTML e-mails correctly. Any new e-mail received will display as it should with HTML formatting BUT once I click away and return the e-mail has reverted to RTF. This is only happening to some e-mails whilst others still display correctly and it seems random! Example I have received 2 e-mails from Paypal this week. One has remained in the original HTML format whilst the other has reverted to RTF. Confused! Thanks Stu

07-12-2008, 08:21 AM	#2 (permalink)
kinlaw Registered User Join Date: Jul 2008 Posts: 1 OS: xp	Re: Outlook not displaying HTML messages correctly I have the same problem. Just for the heck of it, I downloaded the same email in Outlook Express and it displayed fine.

07-13-2008, 02:09 AM	#3 (permalink)
stuman41 Registered User Join Date: Jun 2008 Posts: 4 OS: xp sp2	Re: Outlook not displaying HTML messages correctly Hi I have managed to fix this problem. There is another thread on this forum somewhere where I found out the info. For me it was AVG 8 e-mail scanner that was stripping the html. To fix: open AVG and goto Tools, Advanced Settings, E-mail Scanner, uncheck "certify e-mail" under "check incomming e-mail". This has solved it for me as I no longer have this problem. Cheers Stu