email restart

ShadowSkippie · 05-23-2008, 07:53 AM

Hi

I am having an issue at a client. for some reason every time they try to open an attachment the computer restarts. everything else is fine.

Sorry but this is all the information i can give you as this was told to me over the phone and i was not there to see exactly what happens. i'm looking to see if i can solve the problem but i'd be very thankfull if anyone here could help me

Geekgirl · 05-27-2008, 07:42 PM

Hello and Welcome to TSF

Find out what the attachment file type is. Like is it a .jpg ?

05-23-2008, 07:53 AM	#1 (permalink)
ShadowSkippie Registered User Join Date: May 2008 Posts: 1 OS: Windows XP	email restart Hi I am having an issue at a client. for some reason every time they try to open an attachment the computer restarts. everything else is fine. Sorry but this is all the information i can give you as this was told to me over the phone and i was not there to see exactly what happens. i'm looking to see if i can solve the problem but i'd be very thankfull if anyone here could help me

05-27-2008, 07:42 PM	#2 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,163 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: email restart Hello and Welcome to TSF Find out what the attachment file type is. Like is it a .jpg ? __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*