Fail to send/receive in Outlook 2003

themadczar · 05-22-2008, 08:04 AM

Outlook configuration has not changed... the problem (no mail in or out of Outlook 2003) coincides with some security changes I made to my system a couple of days ago. I uninstalled AVG Antivirus, AVG AntiSpyware, Kerio Personal Firewall, Ewido, and Adaware. I then installed Antivir and Spyware Terminator then reinstalled the latest version of Kerio Personal Firewall. My firewall settings were all saved, but the mail issue persists even when I kill the firewall and spyware terminator. I've even disabled Antivir... all to no avail. New email accounts don't function either

It is not the mail servers since I'm using comcast, gmail and an exchange server... none of them are connecting. I've rebooted the computer and I've tried the detect/repair tool in Outlook

My system is running XP Pro SP2. The rest of my network is working fine (web on my computer, web & email on other computers, etc...), so this seems to be isolated to my machine and not related to network/router.

Any ideas?

themadczar · 05-24-2008, 09:30 PM

Update: I have tried repairing from the MS Office cd and creating a new email account, neither of which worked. I installed Thunderbird and was able to log into the mail account, so something is wrong with outlook itself. I could really use some help here. If anyone can suggest something I haven't tried, I would really appreciate it.

themadczar · 05-26-2008, 09:39 AM

Further Updates:

Ok... tried rolling back to a restore point before I did all the security tweaking... could send through gmail, but still no receiving anything, and exchange connection was still dead. Undid the restore, and tried uninstalling then reinstalling Office. No change there either.

Router settings are fine (as I said, I can get email through Thunderbird).

All the mail settings look fine, and even when I create a new mail account, still unable to send/receive.

After stripping out the add-ons from Outlook, uninstalling AntiVir, turning off Kerio and Spyware Terminator, still no success. I also created a new profile for Outlook, created a new email account and it encounters the same problem... so the profile is not corrupted. After playing with account settings (for existing and newly created accounts), I discovered that Outlook is connecting to the pop and smtp servers for gmail, but cannot seem to pass my username/password to it (fails to authenticate). This seems to be the problem for all of my email accounts, regardless of the server (including exchange). The problem is isolated to Outlook, since Thunderbird did not experience any issues... it sends/receives fine. That rules out the router, the network, the pc, the firewall, the antivirus, the antispyware. Since I have verified and recreated settings in outlook, those can be ruled out as well. I'm getting desperate here... I honestly don't know what else I can try.

05-22-2008, 08:04 AM	#1 (permalink)
themadczar Registered User Join Date: May 2008 Posts: 3 OS: xp pro sp2	Fail to send/receive in Outlook 2003 Outlook configuration has not changed... the problem (no mail in or out of Outlook 2003) coincides with some security changes I made to my system a couple of days ago. I uninstalled AVG Antivirus, AVG AntiSpyware, Kerio Personal Firewall, Ewido, and Adaware. I then installed Antivir and Spyware Terminator then reinstalled the latest version of Kerio Personal Firewall. My firewall settings were all saved, but the mail issue persists even when I kill the firewall and spyware terminator. I've even disabled Antivir... all to no avail. New email accounts don't function either It is not the mail servers since I'm using comcast, gmail and an exchange server... none of them are connecting. I've rebooted the computer and I've tried the detect/repair tool in Outlook My system is running XP Pro SP2. The rest of my network is working fine (web on my computer, web & email on other computers, etc...), so this seems to be isolated to my machine and not related to network/router. Any ideas?

05-24-2008, 09:30 PM	#2 (permalink)
themadczar Registered User Join Date: May 2008 Posts: 3 OS: xp pro sp2	Re: Fail to send/receive in Outlook 2003 Update: I have tried repairing from the MS Office cd and creating a new email account, neither of which worked. I installed Thunderbird and was able to log into the mail account, so something is wrong with outlook itself. I could really use some help here. If anyone can suggest something I haven't tried, I would really appreciate it.

05-26-2008, 09:39 AM	#3 (permalink)
themadczar Registered User Join Date: May 2008 Posts: 3 OS: xp pro sp2	Re: Fail to send/receive in Outlook 2003 Further Updates: Ok... tried rolling back to a restore point before I did all the security tweaking... could send through gmail, but still no receiving anything, and exchange connection was still dead. Undid the restore, and tried uninstalling then reinstalling Office. No change there either. Router settings are fine (as I said, I can get email through Thunderbird). All the mail settings look fine, and even when I create a new mail account, still unable to send/receive. After stripping out the add-ons from Outlook, uninstalling AntiVir, turning off Kerio and Spyware Terminator, still no success. I also created a new profile for Outlook, created a new email account and it encounters the same problem... so the profile is not corrupted. After playing with account settings (for existing and newly created accounts), I discovered that Outlook is connecting to the pop and smtp servers for gmail, but cannot seem to pass my username/password to it (fails to authenticate). This seems to be the problem for all of my email accounts, regardless of the server (including exchange). The problem is isolated to Outlook, since Thunderbird did not experience any issues... it sends/receives fine. That rules out the router, the network, the pc, the firewall, the antivirus, the antispyware. Since I have verified and recreated settings in outlook, those can be ruled out as well. I'm getting desperate here... I honestly don't know what else I can try.