Outlook 2007 converting html emails to plain text

djaef · 05-09-2008, 01:01 AM

I've got a really weird thing going on.
Some mails that I regularly get (newsletters etc) are suddenly coming into my inbox as plain text emails. I have emailed them and they say no, you are on the database to receive html emails. They've always been html emails before, just for a week or so they suddenly are plain text.
It's not affecting all html emails, just some. And from different providers. I think it's really weird.
Any ideas?

chauffeur2 · 05-09-2008, 01:09 AM

Hello djaef, Welcome to TSF!

Try going into the Tools Section of Outlook > Options > Read > untick the box Read all messages in Plain Text > OK

See if this works.

Kind Regards,

djaef · 05-10-2008, 04:51 AM

Thanks Dave.
There was no Read section under Options, but I did find something in Tools > Trust Centre > Email Security called 'Read all standard mail in plain text'. But it wasn't ticked, and like I said, it's not happening to all html emails, only some. Any other ideas?
Thanks

Geoff

RShohat · 07-08-2008, 11:16 PM

Hey

I have the same problem - did u ever get it to work?

Thanks

djaef · 07-09-2008, 11:52 PM

No, it is still happening to some emails. Not all. It's also happening on my wife's XP machine. I'm starting to wonder if it's not at the server level?
\
I did find this post http://forums.microsoft.com/TechNet/...9993&SiteID=17
which suggests the problem is AVG adding the text bit at the end of incoming emails it scans, but if that was they problem, why would it not be all the time, on every mail....

**gistek** · 07-10-2008, 06:20 AM

maybe it only does it to e-mails it suspects might have questionable content - like potential viruses and/or trojans

luft11_hoflich · 07-10-2008, 02:26 PM

I'm having the same problem on OL 2003 on two users,

Not all emails come as plain text, some are received in HTML and others covnerts to plain text.

Anyone has come up with a solution for this?

Thanks..
Joe Cortez.

stuman41 · 07-13-2008, 02:13 AM

This worked for me

Jump to this thread:

Outlook not displaying HTML messages correctly

djaef · 07-14-2008, 02:18 AM

I've implemented the AVG thing, but I find it hard to see how it could be that when it was only affecting some emails. And some other emails remarkably similar were not affected. It'll now take a day or two to see if this fixes it for me at least.

05-09-2008, 01:01 AM	#1 (permalink)
djaef Registered User Join Date: May 2008 Posts: 9 OS: Vista	Outlook 2007 converting html emails to plain text I've got a really weird thing going on. Some mails that I regularly get (newsletters etc) are suddenly coming into my inbox as plain text emails. I have emailed them and they say no, you are on the database to receive html emails. They've always been html emails before, just for a week or so they suddenly are plain text. It's not affecting all html emails, just some. And from different providers. I think it's really weird. Any ideas?

05-09-2008, 01:09 AM	#2 (permalink)
chauffeur2 Manager, TSF Articles Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 10,025 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	Re: Outlook 2007 converting html emails to plain text Hello djaef, Welcome to TSF! Try going into the Tools Section of Outlook > Options > Read > untick the box Read all messages in Plain Text > OK See if this works. Kind Regards, __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!!

05-10-2008, 04:51 AM	#3 (permalink)
djaef Registered User Join Date: May 2008 Posts: 9 OS: Vista	Re: Outlook 2007 converting html emails to plain text Thanks Dave. There was no Read section under Options, but I did find something in Tools > Trust Centre > Email Security called 'Read all standard mail in plain text'. But it wasn't ticked, and like I said, it's not happening to all html emails, only some. Any other ideas? Thanks Geoff

07-08-2008, 11:16 PM	#4 (permalink)
RShohat Registered User Join Date: Jul 2008 Posts: 1 OS: Vista	Re: Outlook 2007 converting html emails to plain text Hey I have the same problem - did u ever get it to work? Thanks

07-09-2008, 11:52 PM	#5 (permalink)
djaef Registered User Join Date: May 2008 Posts: 9 OS: Vista	Re: Outlook 2007 converting html emails to plain text No, it is still happening to some emails. Not all. It's also happening on my wife's XP machine. I'm starting to wonder if it's not at the server level? \ I did find this post http://forums.microsoft.com/TechNet/...9993&SiteID=17 which suggests the problem is AVG adding the text bit at the end of incoming emails it scans, but if that was they problem, why would it not be all the time, on every mail.... Last edited by djaef : 07-09-2008 at 11:58 PM.

07-10-2008, 06:20 AM	#6 (permalink)
gistek Folding Along Join Date: May 2007 Location: PA, USA Posts: 1,304 OS: xp	Re: Outlook 2007 converting html emails to plain text maybe it only does it to e-mails it suspects might have questionable content - like potential viruses and/or trojans __________________ I am not a computer professional, My advice comes from personal experience and/or friends who are computer professionals. Interested in Search and Rescue? Check out the Civil Air Patrol. Come Fold with us. TSF Folding@Home Team

07-10-2008, 02:26 PM	#7 (permalink)
luft11_hoflich Registered User Join Date: Jun 2008 Posts: 11 OS: Vista Business	Re: Outlook 2007 converting html emails to plain text I'm having the same problem on OL 2003 on two users, Not all emails come as plain text, some are received in HTML and others covnerts to plain text. Anyone has come up with a solution for this? Thanks.. Joe Cortez.

07-13-2008, 02:13 AM	#8 (permalink)
stuman41 Registered User Join Date: Jun 2008 Posts: 4 OS: xp sp2	Re: Outlook 2007 converting html emails to plain text This worked for me Jump to this thread: Outlook not displaying HTML messages correctly

07-14-2008, 02:18 AM	#9 (permalink)
djaef Registered User Join Date: May 2008 Posts: 9 OS: Vista	Re: Outlook 2007 converting html emails to plain text I've implemented the AVG thing, but I find it hard to see how it could be that when it was only affecting some emails. And some other emails remarkably similar were not affected. It'll now take a day or two to see if this fixes it for me at least.