Outlook 2003 cannot receive e-mail

geov · 05-08-2008, 09:16 PM

I am able to sent an e-mail message but cannot receive any e-mail. There is no error code. There are many messages in the web mail which can be downloaded in Outlook express. I spent many hours with Verizon they could not find any solution only to have me contact my computer manufacture.

ComputerQueen · 05-09-2008, 08:47 PM

What error message do you get when you try to download messages in OUTLOOK? (in OUTLOOK under SEND-RECEIVE /Send Receive Settings/ Show Progress) When you click on Send/Receive pay attention to the progress - if there are errors they will show up here. When sending/receiving, OUTLOOK places a check mark next to the completed task. If there are errors, it will put an X by the item that did not complete successfully. There should be a tab at the back of this info - "ERROR" - note what it says and post that info - that may lead us to helping you find an answer.

geov · 05-10-2008, 09:18 PM

Quote:

Originally Posted by ComputerQueen

What error message do you get when you try to download messages in OUTLOOK? (in OUTLOOK under SEND-RECEIVE /Send Receive Settings/ Show Progress) When you click on Send/Receive pay attention to the progress - if there are errors they will show up here. When sending/receiving, OUTLOOK places a check mark next to the completed task. If there are errors, it will put an X by the item that did not complete successfully. There should be a tab at the back of this info - "ERROR" - note what it says and post that info - that may lead us to helping you find an answer.

When I click send/receive nothing happens whatsoever. No progrees window check marks or X's. However just above the systray I get sending 1 of 9 but the outbox is empty. This has occurred prior to the current problem. If I go to tools and account I can send a test message, get the progrss window and check marks will show. When I go to the web mail I see there is a " Microsoft Office Outlook Test message" with the current date and Time. A no time do I get an error message.

ComputerQueen · 05-10-2008, 09:50 PM

Is this the only email account on your machine? Have you tried deleting this account and then adding a new account? ( I would think you would have if you were on the phone with Verizon for a long time! - but just thought I would ask anyway to be sure)

05-08-2008, 09:16 PM	#1 (permalink)
geov Registered User Join Date: May 2008 Posts: 2 OS: windows xp	Outlook 2003 cannot receive e-mail I am able to sent an e-mail message but cannot receive any e-mail. There is no error code. There are many messages in the web mail which can be downloaded in Outlook express. I spent many hours with Verizon they could not find any solution only to have me contact my computer manufacture.

05-09-2008, 08:47 PM	#2 (permalink)
ComputerQueen Registered User Join Date: Nov 2007 Location: Midwest Posts: 31 OS: XP Pro SP2	Re: Outlook 2003 cannot receive e-mail What error message do you get when you try to download messages in OUTLOOK? (in OUTLOOK under SEND-RECEIVE /Send Receive Settings/ Show Progress) When you click on Send/Receive pay attention to the progress - if there are errors they will show up here. When sending/receiving, OUTLOOK places a check mark next to the completed task. If there are errors, it will put an X by the item that did not complete successfully. There should be a tab at the back of this info - "ERROR" - note what it says and post that info - that may lead us to helping you find an answer.

05-10-2008, 09:50 PM	#4 (permalink)
ComputerQueen Registered User Join Date: Nov 2007 Location: Midwest Posts: 31 OS: XP Pro SP2	Re: Outlook 2003 cannot receive e-mail Is this the only email account on your machine? Have you tried deleting this account and then adding a new account? ( I would think you would have if you were on the phone with Verizon for a long time! - but just thought I would ask anyway to be sure)