Outlook 2007 blank emails

mikeholland · 11-01-2007, 09:29 PM

Hi,
I've just bought a Dell XPS M1330 laptop with Windows Vista and I installed Microsoft Office for Small Business 2007.

When I open my emails in Outlook, half of them appear blank in the body section. There is a broken red line moving from left to right just below the ribbon. To be able to read the body text, I have to either close and open the email (up to 5 times) or hit reply and scroll down to read it.

I read somewhere else that it's caused by AVG or other antivirus programs and I should switch off the scan email. I tried that but it didn't solve the problem.

I'm using the lastest version of Norton Antivirus 2007. I don't use AVG.

Cheers, Mike

JohnthePilot · 11-26-2007, 06:24 PM

Hi MIke and welcome to TSF.
This does seem to be a problem for a lot of people. At present, there doesn't seem to be an answer. As you say, AVG seems to be implicated in many cases but there are as many people without AVG that are experiencing the same problem. Hopefully, Microsoft are addresing this problem but at present, I can't help I'm afraid.
Out of curiosity, try turning off the email scanning in Norton and see if that makes any difference.

11-01-2007, 09:29 PM	#1 (permalink)
mikeholland Registered User Join Date: Nov 2007 Posts: 1 OS: Vista	Outlook 2007 blank emails Hi, I've just bought a Dell XPS M1330 laptop with Windows Vista and I installed Microsoft Office for Small Business 2007. When I open my emails in Outlook, half of them appear blank in the body section. There is a broken red line moving from left to right just below the ribbon. To be able to read the body text, I have to either close and open the email (up to 5 times) or hit reply and scroll down to read it. I read somewhere else that it's caused by AVG or other antivirus programs and I should switch off the scan email. I tried that but it didn't solve the problem. I'm using the lastest version of Norton Antivirus 2007. I don't use AVG. Cheers, Mike

11-26-2007, 06:24 PM	#2 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,917 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	Re: Outlook 2007 blank emails Hi MIke and welcome to TSF. This does seem to be a problem for a lot of people. At present, there doesn't seem to be an answer. As you say, AVG seems to be implicated in many cases but there are as many people without AVG that are experiencing the same problem. Hopefully, Microsoft are addresing this problem but at present, I can't help I'm afraid. Out of curiosity, try turning off the email scanning in Norton and see if that makes any difference. __________________ Submit New Articles Here If you feel that TSF has helped you please make a donationand help to keep the forum free Cenedl heb iaith, cenedl heb galon Folding@Home - Team 85015