[SOLVED] ccCOMMON MESSAGE

RIBE · 11-01-2007, 07:47 AM

When I try to access Microsoft Office 2003 documents (excel, word etc) a window comes up stating "ccCOMMON" then trying to configure window appears. Next a window saying "feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert ccCOMMON disk and click ok. Then a window with "error 1706 no valid source could be found for product ccCOMMON windows installer cannot continue" appears. If you cancel all of these windows several times the document opens up and can be used. This problem started when my Norton expired and I removed it from the computer in order to install a new virus protection from CA (CA Internet Security Suite 2007). I have done a system restore to a date just prior to the CA installation but I am still getting these messages. I have never had to insert a disk before in order to use a Microsoft Office application. What do I need to do to correct this problem?

Geekgirl · 11-26-2007, 04:52 PM

Hello and Welcome to TSF

cccommon is part of Norton anti virus..

You have not removed all remnants of Norton. Use this uninstaller
Symantec:

http://service1.symantec.com/SUPPORT...05033108162039

bill alexander · 01-23-2009, 04:17 AM

thanks for quick reply Geekgirl but as stated i cannot open norton 360.It appears to have frozen on desktop.
Bill.

Geekgirl · 01-23-2009, 08:26 AM

Is it just an icon that is frozen on the desktop or is it the .exe file?
If you did a system restore you most likely put Norton back on the system is it in Add/Remove again? Use the uninstaller to remove all the remnants

bill alexander · 01-24-2009, 03:51 AM

As suggested the system restore worked and have now uninstalled and reinstalled.Seems to have rectified fault.Thanks Geekgirl.
Regards Bill.

Geekgirl · 01-24-2009, 07:36 AM

Glad to have helped

11-01-2007, 07:47 AM	#1 (permalink)
RIBE Registered User Join Date: Nov 2007 Posts: 1 OS: xp service pack 2	[SOLVED] ccCOMMON MESSAGE When I try to access Microsoft Office 2003 documents (excel, word etc) a window comes up stating "ccCOMMON" then trying to configure window appears. Next a window saying "feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert ccCOMMON disk and click ok. Then a window with "error 1706 no valid source could be found for product ccCOMMON windows installer cannot continue" appears. If you cancel all of these windows several times the document opens up and can be used. This problem started when my Norton expired and I removed it from the computer in order to install a new virus protection from CA (CA Internet Security Suite 2007). I have done a system restore to a date just prior to the CA installation but I am still getting these messages. I have never had to insert a disk before in order to use a Microsoft Office application. What do I need to do to correct this problem?

11-26-2007, 04:52 PM	#2 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: ccCOMMON MESSAGE Hello and Welcome to TSF cccommon is part of Norton anti virus.. You have not removed all remnants of Norton. Use this uninstaller Symantec: http://service1.symantec.com/SUPPORT...05033108162039 __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!* Last edited by Geekgirl; 11-26-2007 at 04:53 PM.

01-23-2009, 04:17 AM	#3 (permalink)
bill alexander Registered User Join Date: Jan 2009 Posts: 3 OS: xp	Re: ccCOMMON MESSAGE thanks for quick reply Geekgirl but as stated i cannot open norton 360.It appears to have frozen on desktop. Bill.

01-23-2009, 08:26 AM	#4 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: ccCOMMON MESSAGE Is it just an icon that is frozen on the desktop or is it the .exe file? If you did a system restore you most likely put Norton back on the system is it in Add/Remove again? Use the uninstaller to remove all the remnants __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!* Last edited by Geekgirl; 01-23-2009 at 08:29 AM.

01-24-2009, 03:51 AM	#5 (permalink)
bill alexander Registered User Join Date: Jan 2009 Posts: 3 OS: xp	Re: ccCOMMON MESSAGE As suggested the system restore worked and have now uninstalled and reinstalled.Seems to have rectified fault.Thanks Geekgirl. Regards Bill.

01-24-2009, 07:36 AM	#6 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,192 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: ccCOMMON MESSAGE Glad to have helped __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*