[SOLVED] Cannot start Microsoft Office Outlook

paxmir47 · 09-13-2007, 09:00 AM

Have XP Home Ver 2002 SP2, Office 2003(11.8134.8132) SP2 Automatic updates on. Outlook was working fine when I went to bed, next morning try to open and get: Cannot start Microsoft Office Outlook MAPI32.DLL is corrupt or the wrong version. Could have been caused by installing other messaging software. Reinstall Outlook. The only messaging software is Windows Live Messenger. Checked update history and found that KB890830 was installed in the middle of the night. This is Windows Mallicious Software Removal. Have tried renaming mapi.dll in c\windows\system32 and MAPI32.DLL & MSMAPI32.DLL in c\prog files\com files\system\mapi\1033 all to no avail. Please help. Really need to recover my files.

**Glaswegian** · 09-13-2007, 03:26 PM

Hi and welcome to TSF.

Have a look here

http://office.microsoft.com/en-us/ou...164781033.aspx

paxmir47 · 09-13-2007, 04:17 PM

Went to the site, did as told nothing changed. When I opened the file fixmapi.exe nothing happened nor did it change the results. I restarted my computer and it took forever to boot.

**kinbard** · 09-13-2007, 04:19 PM

Try a system restore to a day before the update.

paxmir47 · 09-13-2007, 07:10 PM

That was the first thing I did, plus multiple days prior no change.

paxmir47 · 09-14-2007, 03:19 PM

This problem has been resolved. Found an aricle in Microsoft Knowledge Base that said run "Detect and Repair" from the HELP menu in any Office 2003 Program. I did that and am able to open OUTLOOK. Thanks for the many suggestions.

**kinbard** · 09-14-2007, 03:21 PM

Glad it is fixed!

williamjacobs · 11-10-2008, 08:21 AM

If the above solution doesn't work,
I solved my problem by finding the file MSmapi32.dll and renaming it to MSmapi32.old.

This was found in the MS Knowledgebase and against all odds, it worked.

deirgey · 08-05-2009, 11:07 AM

Hi, I am trying to rename mapi32.dll and i get this message: "need permission to perform this action". I am the administrator and I can't change the name of the file... can you help?

williamjacobs · 08-06-2009, 06:42 AM

Permission issue can indicate the file is in use and, therefore, NOBODY should be changing it.

Make sure Outlook is closed when you try to rename mapi32.dll or MSmapi32.dll.

If it already is closed,
Check Task Manager for "Outlook" processes that failed to quit properly.

If that fails,
Try again after booting into safe mode. (Press f8 and f5 keys alternately during bootup to get option menu and select "Safe Mode".

If that doesn't work,
Pay attention to the file path (the order of folders you have to go through from the c drive to get to the mapi32.dll file)
Reboot.
Try to change the name using the "Safe Mode with Command prompt." and navigate through the folders using the change directory "cd" command. (you may need to type "c:" first to get to the main drive.)

gsaldana71 · 10-14-2009, 03:31 PM

I found my answer in this blog and it worked after troubleshooting much like everyone else...

http://blogs.inetium.com/blogs/mhodnick/archive/2006/07/18/257.aspx

09-13-2007, 09:00 AM	#1 (permalink)
paxmir47 Registered User Join Date: Sep 2007 Posts: 4 OS: xp	[SOLVED] Cannot start Microsoft Office Outlook Have XP Home Ver 2002 SP2, Office 2003(11.8134.8132) SP2 Automatic updates on. Outlook was working fine when I went to bed, next morning try to open and get: Cannot start Microsoft Office Outlook MAPI32.DLL is corrupt or the wrong version. Could have been caused by installing other messaging software. Reinstall Outlook. The only messaging software is Windows Live Messenger. Checked update history and found that KB890830 was installed in the middle of the night. This is Windows Mallicious Software Removal. Have tried renaming mapi.dll in c\windows\system32 and MAPI32.DLL & MSMAPI32.DLL in c\prog files\com files\system\mapi\1033 all to no avail. Please help. Really need to recover my files.

09-13-2007, 03:26 PM	#2 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,519 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Re: Cannot start Microsoft Office Outlook Hi and welcome to TSF. Have a look here http://office.microsoft.com/en-us/ou...164781033.aspx __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

09-13-2007, 04:17 PM	#3 (permalink)
paxmir47 Registered User Join Date: Sep 2007 Posts: 4 OS: xp	Re: Cannot start Microsoft Office Outlook Went to the site, did as told nothing changed. When I opened the file fixmapi.exe nothing happened nor did it change the results. I restarted my computer and it took forever to boot.

09-13-2007, 04:19 PM	#4 (permalink)
kinbard TSF Enthusiast Join Date: Jun 2006 Location: Texas Posts: 3,459 OS: Experimenter	Re: Cannot start Microsoft Office Outlook Try a system restore to a day before the update. __________________ Half viking, half pirate, stronger than both XP Repair Malware Removal Vista Repair Downgrade Vista

09-13-2007, 07:10 PM	#5 (permalink)
paxmir47 Registered User Join Date: Sep 2007 Posts: 4 OS: xp	Re: Cannot start Microsoft Office Outlook That was the first thing I did, plus multiple days prior no change.

09-14-2007, 03:19 PM	#6 (permalink)
paxmir47 Registered User Join Date: Sep 2007 Posts: 4 OS: xp	Re: Cannot start Microsoft Office Outlook This problem has been resolved. Found an aricle in Microsoft Knowledge Base that said run "Detect and Repair" from the HELP menu in any Office 2003 Program. I did that and am able to open OUTLOOK. Thanks for the many suggestions.

09-14-2007, 03:21 PM	#7 (permalink)
kinbard TSF Enthusiast Join Date: Jun 2006 Location: Texas Posts: 3,459 OS: Experimenter	Re: Cannot start Microsoft Office Outlook Glad it is fixed! __________________ Half viking, half pirate, stronger than both XP Repair Malware Removal Vista Repair Downgrade Vista

11-10-2008, 08:21 AM	#8 (permalink)
williamjacobs Registered User Join Date: Nov 2008 Posts: 3 OS: Win XP	Re: [SOLVED] Cannot start Microsoft Office Outlook If the above solution doesn't work, I solved my problem by finding the file MSmapi32.dll and renaming it to MSmapi32.old. This was found in the MS Knowledgebase and against all odds, it worked.

08-05-2009, 11:07 AM	#9 (permalink)
deirgey Registered User Join Date: Aug 2009 Posts: 1 OS: vista 64-bit	Re: [SOLVED] Cannot start Microsoft Office Outlook Hi, I am trying to rename mapi32.dll and i get this message: "need permission to perform this action". I am the administrator and I can't change the name of the file... can you help?

08-06-2009, 06:42 AM	#10 (permalink)
williamjacobs Registered User Join Date: Nov 2008 Posts: 3 OS: Win XP	Re: [SOLVED] Cannot start Microsoft Office Outlook Permission issue can indicate the file is in use and, therefore, NOBODY should be changing it. Make sure Outlook is closed when you try to rename mapi32.dll or MSmapi32.dll. If it already is closed, Check Task Manager for "Outlook" processes that failed to quit properly. If that fails, Try again after booting into safe mode. (Press f8 and f5 keys alternately during bootup to get option menu and select "Safe Mode". If that doesn't work, Pay attention to the file path (the order of folders you have to go through from the c drive to get to the mapi32.dll file) Reboot. Try to change the name using the "Safe Mode with Command prompt." and navigate through the folders using the change directory "cd" command. (you may need to type "c:" first to get to the main drive.)

10-14-2009, 03:31 PM	#11 (permalink)
gsaldana71 Registered User Join Date: Oct 2009 Posts: 1 OS: Windows 7	Re: [SOLVED] Cannot start Microsoft Office Outlook I found my answer in this blog and it worked after troubleshooting much like everyone else... http://blogs.inetium.com/blogs/mhodnick/archive/2006/07/18/257.aspx