can't restore my files...hel?

NancySharon · 06-21-2007, 11:51 PM

Hard drive crashed; replace with new one and Installed Windows XP and office. i believe the files were backed up with Nero and burned to cd. I have tried to restore my office word, excel and pictures, but can find no way to do it. The files are there, but after the extensions, like .doc .jpg etc, is another "dot extension". Before when I wanted to open files in Office folders, I could just click on the folder in the browse window and it would insert it. Now it inserts nothing and i am totally lost. I have trial version of Nero to see if I had to use that, but when it asks you to browse to chose a file, it will not insert the file, and I do not know how to find the address for that file to see if that will make a difference. I'm desperate, can anyone help?

**nickster_uk** · 06-22-2007, 03:53 AM

Hi NancySharon, what is the extra extension after the normal extension please?

**Kalim** · 06-23-2007, 02:59 PM

The DOT files are all pre-formatted files and function as Word Document Templates.

They've been stored as templates or they wouldn't have that extension. I do realize that it can act rather erratic at times and carry out conversions without command.

MS Word can open them as text files with embedded pictures. Have you tried opening them through the File>Open menu?

NancySharon · 06-23-2007, 09:09 PM

Quote:

Originally Posted by Kalim

The DOT files are all pre-formatted files and function as Word Document Templates.

They've been stored as templates or they wouldn't have that extension. I do realize that it can act rather erratic at times and carry out conversions without command.

MS Word can open them as text files with embedded pictures. Have you tried opening them through the File>Open menu?

my bad...when i said "dot" i actually meant the period...the extension is like.. jpeg.nco. or doc.nco xls.nco. I have tried to open the files in excel and word and they only open as "garbly-goo". I opened Photoshop to open the .jpg files, and they would not open them either. I just tried something in Nero Back-it-up and it said it decompressed some files and restored them. When I went to look there were some new files there, but even thought they had these extensions like .jpg with nothing after them.... they file name and folders had all numbers and letters with like a "tilde" mark ... ~1 after them. Any help will be appreciated...

NancySharon · 06-23-2007, 09:11 PM

Quote:

Originally Posted by nickster_uk

Hi NancySharon, what is the extra extension after the normal extension please?

sorry, if this is a repeat I apologize...the file extensions are .nco or I saw a .nbi

**Kalim** · 06-23-2007, 10:55 PM

OK, no worries.

Those are created by Nero’s digital media suite as compressed backup files. If you right-click the file and choose "Open with Nero BackItUp Restore" you should receive a "Save as..." prompt from which you can save the file uncompressed and with its normal extension in whichever location you choose.

What I'm saying is, you can choose the original extension there and then reopen it. Does this method work?

Even if there's weird names of the file, when you open them what happens?

lepidoptera308 · 08-10-2007, 02:28 AM

Hello,
I am new here. My hard disk had some bad sectors and hence had to be replaced. I got a new hard disk and retreived my old files and got them transferred to the new hard disk. Now I have these jpeg files with and extension of *jpeg.nco. What do I do to get the pics back. Please help, I need the pics.

**Go The Power** · 08-10-2007, 06:30 PM

Hello and welcome to TSF

.nco extension comes from Nero, what version of Nero do you have installed?

You might want to try this:
This will keep the same filenames and change the extensions to jpg, with the option of extra compression if required.

IrfanView, freeware www.tucows.com/preview/194967

lepidoptera308 · 08-10-2007, 10:14 PM

Hi ,
No luck so far, any other suggestions? The irfanview did not work. There are no *.nco extensions there. I have a Nero ver. 6. But the copying was done by my engineer at his office. Shall check out from him. Will that help?

**Go The Power** · 08-11-2007, 12:45 AM

You could ask him, sorry I dont know any other answers you might have to wait for someone else to come along.

06-21-2007, 11:51 PM	#1 (permalink)
NancySharon Registered User Join Date: Jun 2007 Location: Southeast Michigan Posts: 12 OS: Windows XP	can't restore my files...hel? Hard drive crashed; replace with new one and Installed Windows XP and office. i believe the files were backed up with Nero and burned to cd. I have tried to restore my office word, excel and pictures, but can find no way to do it. The files are there, but after the extensions, like .doc .jpg etc, is another "dot extension". Before when I wanted to open files in Office folders, I could just click on the folder in the browse window and it would insert it. Now it inserts nothing and i am totally lost. I have trial version of Nero to see if I had to use that, but when it asks you to browse to chose a file, it will not insert the file, and I do not know how to find the address for that file to see if that will make a difference. I'm desperate, can anyone help? Last edited by Zazula; 06-22-2007 at 01:31 AM. Reason: removed email address to protect member from spamming

06-22-2007, 03:53 AM	#2 (permalink)
nickster_uk Moderator, Microsoft Support, Happy to support TSF! Join Date: Feb 2005 Location: United Kingdom Posts: 7,043 OS: XP Pro SP3, Windows 7 Ultimate, Ubuntu v8.04 My System	Re: can't restore my files...hel? Hi NancySharon, what is the extra extension after the normal extension please? __________________ My system: ASUS P5K-E WiFi \| Intel Core 2 Duo E6600 Conroe 2.4GHz (OC 3.60GHz) \| 4GB Corsair DDR2 XMS2-6400C4 RAM (4-4-4-12) \| PowerColor ATI Radeon HD 3850 Pro Xtreme 512MB GDDR3 GPU \| Maxtor DiamondMax 22 500GB, Maxtor DiamondMax 23 500GB & 2xMaxtor DiamondMax 21 250GB SATA HDDs \| Thermaltake CL-P0114 Heatsink + 6 LED Case Fans \| Corsair HX620W Modular PSU \| Enermax Black Knight (CS-527) Case \| Pioneer DVR-216 SATA 20x20 DVD±RW In a world without walls or fences - who needs Windows and Gates?

06-23-2007, 02:59 PM	#3 (permalink)
Kalim Roaming To Help Join Date: Nov 2006 Posts: 5,642 OS: Many	Re: can't restore my files...hel? The DOT files are all pre-formatted files and function as Word Document Templates. They've been stored as templates or they wouldn't have that extension. I do realize that it can act rather erratic at times and carry out conversions without command. MS Word can open them as text files with embedded pictures. Have you tried opening them through the File>Open menu?

06-23-2007, 10:55 PM	#6 (permalink)
Kalim Roaming To Help Join Date: Nov 2006 Posts: 5,642 OS: Many	Re: can't restore my files...hel? OK, no worries. Those are created by Nero’s digital media suite as compressed backup files. If you right-click the file and choose "Open with Nero BackItUp Restore" you should receive a "Save as..." prompt from which you can save the file uncompressed and with its normal extension in whichever location you choose. What I'm saying is, you can choose the original extension there and then reopen it. Does this method work? Even if there's weird names of the file, when you open them what happens?

08-10-2007, 02:28 AM	#7 (permalink)
lepidoptera308 Registered User Join Date: Aug 2007 Posts: 2 OS: windowsXP	Re: can't restore my files...hel? Hello, I am new here. My hard disk had some bad sectors and hence had to be replaced. I got a new hard disk and retreived my old files and got them transferred to the new hard disk. Now I have these jpeg files with and extension of *jpeg.nco. What do I do to get the pics back. Please help, I need the pics.

08-10-2007, 06:30 PM	#8 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 11,006 OS: Windows XP Home SP2 Blog Entries: 1	Re: can't restore my files...hel? Hello and welcome to TSF .nco extension comes from Nero, what version of Nero do you have installed? You might want to try this: This will keep the same filenames and change the extensions to jpg, with the option of extra compression if required. IrfanView, freeware www.tucows.com/preview/194967 __________________

08-10-2007, 10:14 PM	#9 (permalink)
lepidoptera308 Registered User Join Date: Aug 2007 Posts: 2 OS: windowsXP	Re: can't restore my files...hel? Hi , No luck so far, any other suggestions? The irfanview did not work. There are no *.nco extensions there. I have a Nero ver. 6. But the copying was done by my engineer at his office. Shall check out from him. Will that help?

08-11-2007, 12:45 AM	#10 (permalink)
Go The Power Moderator, Microsoft Support Join Date: Mar 2007 Location: South Australia Posts: 11,006 OS: Windows XP Home SP2 Blog Entries: 1	Re: can't restore my files...hel? You could ask him, sorry I dont know any other answers you might have to wait for someone else to come along. __________________