(Resolved) outlook 2007 crash

tomg1986 · 06-11-2007, 05:58 AM

hi,
one of my customers has just purcased several new pc's all the same spec, software installed, etc. however, on one, outlook 2007 consistently crashes every 15 minutes it has avg pro installed, other than that, not alot of other software to be causing a problem, ive tried disabling the e-mail scanner, & reinstalling office 07 but the same problem consistantly occurs.
thanks

JohnthePilot · 06-11-2007, 06:56 AM

I can assure you that AVG Pro would not cause a problem as I am running it with Office 2007 with no problems. It's more likely a problem with system files. Which OS is he using?

tomg1986 · 06-11-2007, 08:02 AM

thanks for the reply, its xp pro

Codeman0013 · 06-11-2007, 09:49 AM

This might sound stupid but have you tried uninstalling office 2k7 and reinstalling it? I had this problem and did just that and everythign worked fine there still seems to be a lot of issues with 2k7 products..

tomg1986 · 06-11-2007, 09:52 AM

yeah i've already reinstalled it a couple of times, it is using an imported .pst from the previous version of outlook he was using though

tomg1986 · 06-13-2007, 03:26 AM

think we've sorted it, we've disabled all the add ons in outlook which seems to have done the job, theres also an update being released today to give additional stability to large .PST files this one being somewhere in the region of 400megs, anybody know how i close this thread?
thanks

JohnthePilot · 06-13-2007, 04:51 AM

Quote:

Originally Posted by tomg1986

think we've sorted it, we've disabled all the add ons in outlook which seems to have done the job, theres also an update being released today to give additional stability to large .PST files this one being somewhere in the region of 400megs, anybody know how i close this thread?
thanks

Glad you've got it sorted.
You can't close the thread. I'll mark it resolved but leave it open. That way if you have a recurrence of the problem you can post back here.

06-11-2007, 05:58 AM	#1 (permalink)
tomg1986 Registered User Join Date: Apr 2007 Posts: 16 OS: xp, xp pro, xp media center, ubuntu, vista home premium	(Resolved) outlook 2007 crash hi, one of my customers has just purcased several new pc's all the same spec, software installed, etc. however, on one, outlook 2007 consistently crashes every 15 minutes it has avg pro installed, other than that, not alot of other software to be causing a problem, ive tried disabling the e-mail scanner, & reinstalling office 07 but the same problem consistantly occurs. thanks

06-11-2007, 06:56 AM	#2 (permalink)
JohnthePilot Manager, TSF Articles Join Date: Mar 2006 Location: Cheltenham, near Wales. Posts: 30,932 OS: XP Home SP3, PCLinux, Vista Home Premium SP1 My System Blog Entries: 1	Re: outlook 2007 crash I can assure you that AVG Pro would not cause a problem as I am running it with Office 2007 with no problems. It's more likely a problem with system files. Which OS is he using? __________________ Submit New Articles Here If you feel that TSF has helped you please make a donationand help to keep the forum free Cenedl heb iaith, cenedl heb galon Folding@Home - Team 85015

06-11-2007, 08:02 AM	#3 (permalink)
tomg1986 Registered User Join Date: Apr 2007 Posts: 16 OS: xp, xp pro, xp media center, ubuntu, vista home premium	Re: outlook 2007 crash thanks for the reply, its xp pro

06-11-2007, 09:49 AM	#4 (permalink)
Codeman0013 Registered User Join Date: May 2007 Location: Decatur Illinois Posts: 257 OS: Windows 7 My System	Re: outlook 2007 crash This might sound stupid but have you tried uninstalling office 2k7 and reinstalling it? I had this problem and did just that and everythign worked fine there still seems to be a lot of issues with 2k7 products..

06-11-2007, 09:52 AM	#5 (permalink)
tomg1986 Registered User Join Date: Apr 2007 Posts: 16 OS: xp, xp pro, xp media center, ubuntu, vista home premium	Re: outlook 2007 crash yeah i've already reinstalled it a couple of times, it is using an imported .pst from the previous version of outlook he was using though

06-13-2007, 03:26 AM	#6 (permalink)
tomg1986 Registered User Join Date: Apr 2007 Posts: 16 OS: xp, xp pro, xp media center, ubuntu, vista home premium	Re: outlook 2007 crash think we've sorted it, we've disabled all the add ons in outlook which seems to have done the job, theres also an update being released today to give additional stability to large .PST files this one being somewhere in the region of 400megs, anybody know how i close this thread? thanks