Outlook Messages disappearing every 5 minutes

GGterps · 03-22-2007, 01:05 PM

Strange one - We have a user that is loosing 1 message from his mailbox every 5 - 10 minutes. It is deleteing the oldest message each time. We have moved him from one information store to another, we have deleted and re-created his mailbox, removed all rules, deleted and re-created his blackberry account, deleted and re-created is terminal services profile (we use Citrix). After this it is still happening. The messages do not go into the deleted mail folder (looks to be a hard delete) We have gone in with the MS Dumpster utility and are able to retrieve the deleted items from his inbox. I don't know what to try next. I have looked at the mailbox from within exchange and all current/fresh logins to his mailbox. This is not a new user and the last time he remembers having all the email was when he logged in using OWA last Saturday. We are using Office 11, Exchange 2003. Happens within a citrix session and also happens when he's on his PC with a local install of Outlook. Appears to be behaving like a server-side rule as he lost 85 messages last night while off the system. Does anyone have a suggestion as a next step to troubleshoot?

03-22-2007, 01:05 PM	#1 (permalink)
GGterps Registered User Join Date: Mar 2007 Posts: 1 OS: 2003	Outlook Messages disappearing every 5 minutes Strange one - We have a user that is loosing 1 message from his mailbox every 5 - 10 minutes. It is deleteing the oldest message each time. We have moved him from one information store to another, we have deleted and re-created his mailbox, removed all rules, deleted and re-created his blackberry account, deleted and re-created is terminal services profile (we use Citrix). After this it is still happening. The messages do not go into the deleted mail folder (looks to be a hard delete) We have gone in with the MS Dumpster utility and are able to retrieve the deleted items from his inbox. I don't know what to try next. I have looked at the mailbox from within exchange and all current/fresh logins to his mailbox. This is not a new user and the last time he remembers having all the email was when he logged in using OWA last Saturday. We are using Office 11, Exchange 2003. Happens within a citrix session and also happens when he's on his PC with a local install of Outlook. Appears to be behaving like a server-side rule as he lost 85 messages last night while off the system. Does anyone have a suggestion as a next step to troubleshoot?