Outlook and Word 2003 running very slowly

honeyholz · 12-14-2006, 03:01 AM

I have just transfered all old files and settings in XP from a colleagues old laptop to his new one. When doing this I have exported all emails and contacts in outlook 2003. However outlook takes a very long time to open each folder and when you write an email using word it takes ages to open. This problem also occurs when you first start word it is very slow. The laptop is brand new and the antivirus is Norton (not my choice), i have disabled the office plug-in in norton but the problem continues. I have used the detect and repair feature as well as using uninstalling and reinstalling office. Does anybody know of any solutions??

95five-0 · 12-14-2006, 06:55 AM

How many emails does he have and is he running is cache mode? Also have you installed SP2 for Office 2003?

honeyholz · 12-14-2006, 07:00 AM

He has around 3600 emails and 200 contacts, also i have installed SP2 for office 2003. How will I know if he is running it in cache mode?

95five-0 · 12-14-2006, 09:52 AM

Assuming you are using exchange: If his emails are aviable offline then he is running is cache mode. The problem with this is this if you upgrade from a previous version of office the limit on the OST it creates is 2 gigs. Once you reach that limit things will start acting up. I would suggest you create a PST and copy some older email to it. Or you can convert the OST to uni-code which does not have a size limit.

honeyholz · 12-14-2006, 01:28 PM

No its not an exchange account but thanks anyway!

tahakhamis · 12-27-2006, 11:45 AM

My Dear friend
i think you should try to un-install the Norton antivirus i tried it but i found that it makes my computer so so solwley so i had to remove it from my system and useing McAfee
Anyway try also to clear the check box mark in the Option of the outlook
for making the Word 2003 it's the default mail compser
thanks & BR

12-14-2006, 03:01 AM	#1 (permalink)
honeyholz Registered User Join Date: Dec 2006 Posts: 9 OS: WinXP	Outlook and Word 2003 running very slowly I have just transfered all old files and settings in XP from a colleagues old laptop to his new one. When doing this I have exported all emails and contacts in outlook 2003. However outlook takes a very long time to open each folder and when you write an email using word it takes ages to open. This problem also occurs when you first start word it is very slow. The laptop is brand new and the antivirus is Norton (not my choice), i have disabled the office plug-in in norton but the problem continues. I have used the detect and repair feature as well as using uninstalling and reinstalling office. Does anybody know of any solutions??

12-14-2006, 06:55 AM	#2 (permalink)
95five-0 Registered User Join Date: Dec 2004 Location: Corinth, TX Posts: 1,339 OS: 2000/XP/2003/Vista/2008	How many emails does he have and is he running is cache mode? Also have you installed SP2 for Office 2003? __________________ "If it's really a supercomputer, how come the bullets don't bounce off when I shoot it ?" <<PC Pitstop>><< AVG Free>><<Spybot>><<Everest 2.0>><<Trend Micro House Call>><<HijackThis How-to>>

12-14-2006, 09:52 AM	#4 (permalink)
95five-0 Registered User Join Date: Dec 2004 Location: Corinth, TX Posts: 1,339 OS: 2000/XP/2003/Vista/2008	Assuming you are using exchange: If his emails are aviable offline then he is running is cache mode. The problem with this is this if you upgrade from a previous version of office the limit on the OST it creates is 2 gigs. Once you reach that limit things will start acting up. I would suggest you create a PST and copy some older email to it. Or you can convert the OST to uni-code which does not have a size limit. __________________ "If it's really a supercomputer, how come the bullets don't bounce off when I shoot it ?" <<PC Pitstop>><< AVG Free>><<Spybot>><<Everest 2.0>><<Trend Micro House Call>><<HijackThis How-to>>

12-27-2006, 11:45 AM	#6 (permalink)
tahakhamis Registered User Join Date: Dec 2006 Posts: 21 OS: WinXP	it's the Norton My Dear friend i think you should try to un-install the Norton antivirus i tried it but i found that it makes my computer so so solwley so i had to remove it from my system and useing McAfee Anyway try also to clear the check box mark in the Option of the outlook for making the Word 2003 it's the default mail compser thanks & BR

12-14-2006, 07:00 AM	#3 (permalink)
honeyholz Registered User Join Date: Dec 2006 Posts: 9 OS: WinXP	He has around 3600 emails and 200 contacts, also i have installed SP2 for office 2003. How will I know if he is running it in cache mode?

12-14-2006, 01:28 PM	#5 (permalink)
honeyholz Registered User Join Date: Dec 2006 Posts: 9 OS: WinXP	No its not an exchange account but thanks anyway!