Menus/Toolbars unavailable in MSOffice

mudlark · 09-18-2006, 03:27 PM

On opening Word, Excel or Powerpoint most menus/submenus/toolbars become greyed out. I am able to open an existing file (but unable to edit it), also unable to create new files.

Have no access to File/Permissions, or to Tools/Customise toolbars.

I have tried starting applications from Start/Run menu (ie winword.exe /a), have tried deleting registry key for toolbars in Word, and also tried renaming normal.dot file - none of the above helps!

Any ideas? - a complete reinstall?

Papermoon · 09-19-2006, 12:11 PM

Are you in a corporate enviornment?
We have some users locked down to read only functions in certain portions of Office. It brings the same result as you describe. Just a thought.

mudlark · 09-19-2006, 02:15 PM

Thanks for reply - I'm using Office 2003 on a home computer running Windows XP Home Edition. Currently 2 users, and yes it does seem as if MSOffice has been locked down to Read Only in both (other applications are running fine).

Do you know how to unlock this?

Papermoon · 09-19-2006, 05:40 PM

No, I am sorry I don't. We lock our users from certain functions........not lock the software. To clarify, if i log onto a users workstation, with my permissions, I have full functionality. If they log on, they do not. The application is not local. I don't think that is your problem, since you are at home. It was just a thought :)
How about the security settings? If the files you are opening contain macros, etc, security could be disabling the tools.
I hope someone replys for you, now I am curious!

09-18-2006, 03:27 PM	#1 (permalink)
mudlark Registered User Join Date: Sep 2006 Posts: 2 OS: WinXP	Menus/Toolbars unavailable in MSOffice On opening Word, Excel or Powerpoint most menus/submenus/toolbars become greyed out. I am able to open an existing file (but unable to edit it), also unable to create new files. Have no access to File/Permissions, or to Tools/Customise toolbars. I have tried starting applications from Start/Run menu (ie winword.exe /a), have tried deleting registry key for toolbars in Word, and also tried renaming normal.dot file - none of the above helps! Any ideas? - a complete reinstall?

09-19-2006, 12:11 PM	#2 (permalink)
Papermoon Registered User Join Date: Sep 2006 Location: Texas Posts: 63 OS: Win XP Pro	Are you in a corporate enviornment? We have some users locked down to read only functions in certain portions of Office. It brings the same result as you describe. Just a thought. __________________ Deej Last edited by Papermoon; 09-19-2006 at 12:13 PM.

09-19-2006, 02:15 PM	#3 (permalink)
mudlark Registered User Join Date: Sep 2006 Posts: 2 OS: WinXP	Menus/toolbars unavailable in MSOffice Thanks for reply - I'm using Office 2003 on a home computer running Windows XP Home Edition. Currently 2 users, and yes it does seem as if MSOffice has been locked down to Read Only in both (other applications are running fine). Do you know how to unlock this?

09-19-2006, 05:40 PM	#4 (permalink)
Papermoon Registered User Join Date: Sep 2006 Location: Texas Posts: 63 OS: Win XP Pro	No, I am sorry I don't. We lock our users from certain functions........not lock the software. To clarify, if i log onto a users workstation, with my permissions, I have full functionality. If they log on, they do not. The application is not local. I don't think that is your problem, since you are at home. It was just a thought :) How about the security settings? If the files you are opening contain macros, etc, security could be disabling the tools. I hope someone replys for you, now I am curious! __________________ Deej