Crashing Word

ChelleWSU · 09-18-2006, 11:32 AM

Word crashes every time I try and edit a document from the server. I thought it was a sharing thing, but when I save it to my computer's hard drive, it still crashes. Could there be some sort of virus on the network? Or it is a different sharing thing?

**Glaswegian** · 09-18-2006, 01:58 PM

Hi

Have a look at the suggestions here - I reckon one of them will sort you out.

ChelleWSU · 09-18-2006, 02:06 PM

Do you think the problem is with my computer or my co-workers?

jdeleo · 09-18-2006, 02:09 PM

When you it "crashes", any messages or errors posted to the screen? If not check the event log on the computer. XP/Win2k Control Panel/Admin Tools/Comp Mang. Chk the application log.

I would also run a virus scan, Adware and Bot scan.

ChelleWSU · 09-18-2006, 02:45 PM

I have Norton (bleck) running all the time, do you really think it could be a virus? And when Word crashes, it just exits all documents open. No errors or anything. Where exacly is the application log? I looked for it but couldn't find it.

jdeleo · 09-18-2006, 02:58 PM

If your Norton is using the default configuration, (you did not change the settings) a virus is unlikely unless you have not updated the detection file.
The event viewer can be found here: Start/settings/control panel/administrative tools/event viewer/ application log. Look for RED. Double click and read the error.

Also check the system log for RED errors.
Is there any proplem with any other office app like excel?

ChelleWSU · 09-18-2006, 03:22 PM

There are no errors in my log. Only Word is affected. So I'm desperate. I tried to uninstall Office from my computer and it couldn't because the installation source could not be found. Where can I find it? Where does it need to be located on my hard drive?

jdeleo · 09-18-2006, 03:43 PM

In my experience office requires the installation CD to remove/install an application. If you do not have it you may be out of luck.

If you go to the www.technet.com site ( microsoft ) knowledge base search for MS office. Search for "word ending abnormally" or something like that.

You could use wordpad in a pinch. Not as robust, but will do the job.

jdeleo · 09-18-2006, 03:56 PM

This maybe a cause...

Word 2002 2002 Microsoft Corp. When you use Word to open a document that is stored on a Windows SharePoint Server by using the Web layout view feature. This feature does not currently work with Windows XP SP2.

ChelleWSU · 09-19-2006, 10:42 AM

Thanks guys. Problem solved: I used ORK.exe to uninstall it then I reinstalled. All is well again.

09-18-2006, 11:32 AM	#1 (permalink)
ChelleWSU Registered User Join Date: Sep 2004 Posts: 34 OS: WinXP Pro SP2	Crashing Word Word crashes every time I try and edit a document from the server. I thought it was a sharing thing, but when I save it to my computer's hard drive, it still crashes. Could there be some sort of virus on the network? Or it is a different sharing thing?

09-18-2006, 01:58 PM	#2 (permalink)
Glaswegian Moderator/ Rangemaster TSF Academy; Analyst, Security Team; Oor Wullie; TSF Surgeon and Resident Comic Join Date: Sep 2005 Location: Glasgow Posts: 25,556 OS: Win XP Pro SP3 / Win 7 Pro My System Blog Entries: 10	Hi Have a look at the suggestions here - I reckon one of them will sort you out. __________________ Iain - Defender of the Haggis and all things Scottish. I don't help by PM - post in the Forums. PC Safety & Security::PC running a bit slow?::Donate::Photographers Corner

09-18-2006, 02:06 PM	#3 (permalink)
ChelleWSU Registered User Join Date: Sep 2004 Posts: 34 OS: WinXP Pro SP2	Do you think the problem is with my computer or my co-workers?

09-18-2006, 02:09 PM	#4 (permalink)
jdeleo Registered User Join Date: Sep 2006 Location: Lehigh Valley PA Posts: 28 OS: XP	When you it "crashes", any messages or errors posted to the screen? If not check the event log on the computer. XP/Win2k Control Panel/Admin Tools/Comp Mang. Chk the application log. I would also run a virus scan, Adware and Bot scan.

09-18-2006, 02:45 PM	#5 (permalink)
ChelleWSU Registered User Join Date: Sep 2004 Posts: 34 OS: WinXP Pro SP2	I have Norton (bleck) running all the time, do you really think it could be a virus? And when Word crashes, it just exits all documents open. No errors or anything. Where exacly is the application log? I looked for it but couldn't find it.

09-18-2006, 02:58 PM	#6 (permalink)
jdeleo Registered User Join Date: Sep 2006 Location: Lehigh Valley PA Posts: 28 OS: XP	If your Norton is using the default configuration, (you did not change the settings) a virus is unlikely unless you have not updated the detection file. The event viewer can be found here: Start/settings/control panel/administrative tools/event viewer/ application log. Look for RED. Double click and read the error. Also check the system log for RED errors. Is there any proplem with any other office app like excel?

09-18-2006, 03:22 PM	#7 (permalink)
ChelleWSU Registered User Join Date: Sep 2004 Posts: 34 OS: WinXP Pro SP2	There are no errors in my log. Only Word is affected. So I'm desperate. I tried to uninstall Office from my computer and it couldn't because the installation source could not be found. Where can I find it? Where does it need to be located on my hard drive?

09-18-2006, 03:43 PM	#8 (permalink)
jdeleo Registered User Join Date: Sep 2006 Location: Lehigh Valley PA Posts: 28 OS: XP	In my experience office requires the installation CD to remove/install an application. If you do not have it you may be out of luck. If you go to the www.technet.com site ( microsoft ) knowledge base search for MS office. Search for "word ending abnormally" or something like that. You could use wordpad in a pinch. Not as robust, but will do the job.

09-18-2006, 03:56 PM	#9 (permalink)
jdeleo Registered User Join Date: Sep 2006 Location: Lehigh Valley PA Posts: 28 OS: XP	This maybe a cause... Word 2002 2002 Microsoft Corp. When you use Word to open a document that is stored on a Windows SharePoint Server by using the Web layout view feature. This feature does not currently work with Windows XP SP2.

09-19-2006, 10:42 AM	#10 (permalink)
ChelleWSU Registered User Join Date: Sep 2004 Posts: 34 OS: WinXP Pro SP2	Thanks guys. Problem solved: I used ORK.exe to uninstall it then I reinstalled. All is well again.