Unable to access Internet options in IE

baldilocks · 01-31-2006, 03:08 AM

Hi,
I have recently been having problems with a malware that is re-directing some of my browser searches. I have fully up to date windows upgrades and run zonealarm firewall. Also I regularly run up to date versions of spybot, adaware, spyware detector & antvir virus scanner. The problem still persists. However I now find that when I click on Tools,Internet options in IE I get the message"This operation has been cancelled due to restictions in effect on your computer. Please contact your administrator."
Can anybody offer any advice.
Thanks.

95five-0 · 01-31-2006, 07:08 AM

I would suggest going to the control panel and creating a new user with admin rights then log in as that user and see if the problem persists.

baldilocks · 01-31-2006, 10:01 AM

Thanks 95five-0,
However, since posting my thread I have had that rare thing "a blinding light on the road to damascus". I realised that I had been tweaking my spybot SD controls and tools and had set both resident SD helper and Teatimer 'ON'. Wondering if this had caused my internet options problems I unchecked them and, hey presto, access now available. A little knowledge .......
However my original problem still persists viz something redirecting some of my searches to other web sites and none of my ant-spyware, adware or virus checkers unable to find anything.
As you are now only too aware, I am a technical pygmy so any help would be appreciated.
Thanks.

Geekgirl · 02-02-2006, 07:29 PM

Wouldnt hurt to see if your systems hijacked. Redirecting you to another site is exactly what hijacking does.

Follow the steps in the link below and post a HJT log in the Security Forum.

First Steps at Removing the Malware and Posting your Log

01-31-2006, 03:08 AM	#1 (permalink)
baldilocks Registered User Join Date: Jan 2006 Posts: 2 OS: WINXP	Unable to access Internet options in IE Hi, I have recently been having problems with a malware that is re-directing some of my browser searches. I have fully up to date windows upgrades and run zonealarm firewall. Also I regularly run up to date versions of spybot, adaware, spyware detector & antvir virus scanner. The problem still persists. However I now find that when I click on Tools,Internet options in IE I get the message"This operation has been cancelled due to restictions in effect on your computer. Please contact your administrator." Can anybody offer any advice. Thanks.

01-31-2006, 07:08 AM	#2 (permalink)
95five-0 Registered User Join Date: Dec 2004 Location: Corinth, TX Posts: 1,339 OS: 2000/XP/2003/Vista/2008	I would suggest going to the control panel and creating a new user with admin rights then log in as that user and see if the problem persists. __________________ "If it's really a supercomputer, how come the bullets don't bounce off when I shoot it ?" <<PC Pitstop>><< AVG Free>><<Spybot>><<Everest 2.0>><<Trend Micro House Call>><<HijackThis How-to>>

01-31-2006, 10:01 AM	#3 (permalink)
baldilocks Registered User Join Date: Jan 2006 Posts: 2 OS: WINXP	Unable to access Internet options in IE Thanks 95five-0, However, since posting my thread I have had that rare thing "a blinding light on the road to damascus". I realised that I had been tweaking my spybot SD controls and tools and had set both resident SD helper and Teatimer 'ON'. Wondering if this had caused my internet options problems I unchecked them and, hey presto, access now available. A little knowledge ....... However my original problem still persists viz something redirecting some of my searches to other web sites and none of my ant-spyware, adware or virus checkers unable to find anything. As you are now only too aware, I am a technical pygmy so any help would be appreciated. Thanks.

02-02-2006, 07:29 PM	#4 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,186 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Wouldnt hurt to see if your systems hijacked. Redirecting you to another site is exactly what hijacking does. Follow the steps in the link below and post a HJT log in the Security Forum. First Steps at Removing the Malware and Posting your Log __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*