Problem with internet explorer toolbars

[quincyq03]

at some point over the past few weeks, my toolbar(s) on Internet Explorer have become disabled.
I cannot change what is displayed and Google Toolbar is not showing up. Here's an image of what's wrong...you can see that everything is greyed out and it will not let me set it to "lock" or "unlock the toolbars".
Thanks in advance.

[epos159]

It sounds like there may be Adware or Spyware... try these

Please download Ad-aware SE and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Also go here to get the plug-in for fixing VX2 variants. To run this tool, go into Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection. Also make sure to customize the settings in Ad-aware for better scan results. Run the scan and fix everything that it finds.

Download and install Spybot S&D. Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation.

If that doesn't work then

Please download HijackThis - this program will help us determine if there are any spyware/malware on your computer. Create a folder at C:\HJT and move HijackThis.exe there. Double click on the program to run it.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Get HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. The result.txt file will open up in Notepad. Copy the whole result.txt log and post it in the forum. We do not need the original hijackthis.log (unless we ask for it). Do not fix anything in HijackThis since they may be harmless.

[quincyq03]

I'm at school right now, but I was wondering...I had a hijack problem that I got resolved in the KJT forum a couple of days ago...the new log was deemed clean. when I get home, should I still try the steps listed, or..?

thanks in advance

[A-B-C]

well it might be a spyware yes...
i sujjest you try the spy sweeper ( it's a way better then ad-aware & spybot)
if it fails try to reinstall the internet explorer...

HoW to reinstall IE (winXP):
go to search and find the file ie.inf (located in windows directory) right click on it and select install, and the explorer will be reinstalled....


good luck!

[quincyq03]

thanks, I'll try uninstalling and reinstalling sometime tomorrow or maybe later tonight. I know my computer is clean of any spyware right now, but maybe some setting got altered or something.

[quincyq03]

thanks, but after trying two methods of reinstalling IE, I had no luck.
I know my computer is clean, but should I post a HJT log anyway?

[quincyq03]

bump

same problem still exists...can't change size of toolbars, can't change which bars appear and many pop-ups. (google toolbar is not working because of this)

thanks