IE 6 SP 2 not opening target or pop-up links

[andrzejek]

This is very strange when clicked on link that is a target (opening new window mostly) or a pop-up window, browser would stall for around 30 seconds. Then nothing happens.

I have run hijack this, maybe there is a problem. Log file below. Anyway any help will be greately appreciated. It has happened on SP1 and doing al the updates including SP2 did not help at all. Virus check brings nothing, Spybot search and destroy shows nothing as well.

Thanks.

Here is the log:

Logfile of HijackThis v1.99.1
Scan saved at 11:52:21 AM, on 4/20/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2C1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\hjt\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.uwo.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1C044AAD-7955-4cbd-8175-501A165C4E5D} - C:\WINDOWS\System32\req.dat
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: MSEvents Object - {B8B55274-0F9A-41E5-9067-A3539BD9E860} - C:\WINDOWS\msagent\dosmp3.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: eNotes - {F264E777-7AB7-4BEB-8A42-5C37C8F4B6B4} - C:\WINDOWS\System32\enotebar.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [EPSON Stylus C64 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2C1.EXE /P23 "EPSON Stylus C64 Series" /O6 "USB001" /M "Stylus C64"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Take an eNote - res://C:\WINDOWS\System32\enotebar.dll/#206
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: (no name) - {BA80C3CD-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\System32\enotebar.dll/#224 (file missing)
O9 - Extra 'Tools' menuitem: Edit eNotes - {BA80C3CD-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\System32\enotebar.dll/#224 (file missing)
O9 - Extra button: (no name) - {BA80C3CE-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\System32\enotebar.dll/#207 (file missing)
O9 - Extra 'Tools' menuitem: View eNotes - {BA80C3CE-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\System32\enotebar.dll/#207 (file missing)
O9 - Extra button: (no name) - {BA80C3CF-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\System32\enotebar.dll/#223 (file missing)
O9 - Extra 'Tools' menuitem: Take an eNote - {BA80C3CF-9519-4754-9523-D93B2F56C68F} - res://C:\WINDOWS\System32\enotebar.dll/#223 (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {DE9766E9-6920-4f84-95DB-9E5E2D9A612B} - http://www.my-enotes.com/support.asp (file missing)
O9 - Extra 'Tools' menuitem: eNotes Help - {DE9766E9-6920-4f84-95DB-9E5E2D9A612B} - http://www.my-enotes.com/support.asp (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1113326401312
O16 - DPF: {F264E777-7AB7-4BEB-8A42-5C37C8F4B6B4} (eNotes) - http://www.my-enotes.com/install/enotebar.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3691F4D2-3E46-484C-9F1C-B16DE25AC982}: NameServer = 129.100.2.12 129.100.74.79
O17 - HKLM\System\CS1\Services\Tcpip\..\{3691F4D2-3E46-484C-9F1C-B16DE25AC982}: NameServer = 129.100.2.12 129.100.74.79
O20 - Winlogon Notify: dosmp3 - C:\WINDOWS\msagent\dosmp3.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: req - C:\WINDOWS\System32\req.dat
O20 - Winlogon Notify: urlvga - C:\WINDOWS\Cursors\urlvga.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

[sagsd]

Hi,
The XP SP2 has a built in pop up blocker for IE.
You have three options for resolving this issue:

1. You can disable the pop-up blocker by opening a IE window...then go to tools>pop up blocker>Turn off Pop Up blocker.

2. Another way is go to tools>pop up blocker>pop up blocker settings. go to the bottom and change the filter lvl to either medium or low.

3. If u want the pop up blocker to be on and at a high filter lvl, hold the Ctrl key everytime u click on a link.

I presonally recommend the third option because it blocks those annoying pop-ups.

Reply back and tell me what happens.

[andrzejek]

It is not the pop-up blocker problem. There are few other things causing this. I have already got some advise.

Anyway I would like to thank you since I was not aware of the Ctrl + click option for links.

Thanks Again.
Andrew