Cannot open email links

emmagrace · 04-06-2005, 09:07 AM

I have outlook express 6 and recently when I receive email with a link it doesn't open when I click on it. I get a hand and then a small yellow x flashes quickly and then nothing happens. How can I fix this?
Thanks for your help.

Slathe · 04-08-2005, 09:22 AM

Hi Emma,
The issue you have mentioned could be down to several points, which I will breifly go over in this response.

1) The options of Outlook express

2) Possibility of Adaware and spyware, when using a webmail client does this also disable the option of opening a new window?

Try to do the following to see if it will resolve the issue.

When in outlook express and you see a link in the email, right click on the link, and open in new window, see if this will rectify the situation, also if you have any Anti virus software, check its configuration to see if it is blocking links in emails.

- Slathe

04-06-2005, 09:07 AM	#1 (permalink)
emmagrace Registered User Join Date: Apr 2005 Posts: 1 OS: Win XP	Cannot open email links I have outlook express 6 and recently when I receive email with a link it doesn't open when I click on it. I get a hand and then a small yellow x flashes quickly and then nothing happens. How can I fix this? Thanks for your help.

04-08-2005, 09:22 AM	#2 (permalink)
Slathe Registered User Join Date: Apr 2005 Posts: 16 OS: Windows XP Professional	Hi Emma, The issue you have mentioned could be down to several points, which I will breifly go over in this response. 1) The options of Outlook express 2) Possibility of Adaware and spyware, when using a webmail client does this also disable the option of opening a new window? Try to do the following to see if it will resolve the issue. When in outlook express and you see a link in the email, right click on the link, and open in new window, see if this will rectify the situation, also if you have any Anti virus software, check its configuration to see if it is blocking links in emails. - Slathe