IE7 will not load

hddvdl · 10-21-2009, 10:45 PM

I apologize if I have missed this in any other threads but after many hours of searching forums and Microsoft Kb's I have to turn to the pro's.

When I try to load IE7 it will say connecting but never show the page it is trying to connect to. No error message ever shows either. I have tried to install IE8 hoping I wouldn't need to even try to fix the original issue but that is even worse. When I have IE8 installed and try to run it I won't even get the IE page to show. It does show in the task manager as a process though and each attempt to load again adds another iexplore.exe. I know that I do have a connection to the internet because I can use Firefox to connect to and browse the internet.

Here's what I have done to try to resolve the issue:

Tools, Options, Advanced, Restore and Reset
Fresh uninstall and install of IE7 via the add/remove programs option in the control panel and via the run option %windir%\ie7\spuninst\spuninst.exe.
Rolling back to SP2 and trying to install a fresh IE7 and then IE8
Reinstalling SP3 and IE7 again (stayed away from IE8 after the update to SP3 this time)
Checking my Windows Firewall to see if Internet Explorer being blocked by it
Turning off all AntiVirus programs
Tried several different url's including going to Start, run, iexplore.exe www.techsupportforum.com
Cmd prompt and netsh winsock reset
I have run Malwarebytes and avast and quarantied or cleaned a few viruses and trogans that were found on the PC (didn't keep a list of their names).
IEdll check - everything is successful
Disabling all addon's in safe mode. (When I try to select this option in normal boot mode IE does nothing)
Unchecking "enable third-party browser extensions.

I have also run a hijackthis pass and have the below log. Please help! Thank you in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:04:45 PM, on 10/21/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\PackethSvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\qttask.exe
C:\WINDOWS\System32\WScript.exe
C:\Program Files\HP\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
c:\progra~1\Support.com\client\bin\tgcmd.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Progra~1\Support.com\client\bin\tgfix.exe
C:\Program Files\Trend Micro\PC-cillin 2000\pccntupd.exe
C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Documents and Settings\John Gerber\My Documents\Downloads\avast_home_setup(3).exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\John Gerber\My Documents\Downloads\spybotsd162.exe
C:\DOCUME~1\JOHNGE~1\LOCALS~1\Temp\is-0QBOU.tmp\spybotsd162.tmp
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
F3 - REG:win.ini: load=C:\WINDOWS\system32\CAK32sk2.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\system32\qttask.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.0b\AOL.EXE" -b (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\System32\Macromed\Flash\GetFlash.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.0b\AOL.EXE" -b (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\System32\Macromed\Flash\GetFlash.exe (User 'Default user')
O4 - Global Startup: VAIO Action Setup (Server).lnk = ?
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Real-time Monitor.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Inc. - C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe

--
End of file - 5238 bytes

hddvdl · 10-23-2009, 08:08 AM

I found the problem by doing a clean boot and narrowing down the services and startup items that might be causing the issue. The guide is found here http://support.microsoft.com/kb/929135/. The startup item that was causing this issue was a startup item called "Server". The command is c:\program files\support.com\client\lserver\server.vbs. The location is SOFTWARE\MICROSOFT\WINDOWS\CURRENT VERSION\RUN. I'm not sure if it's a virus/trojan or not so I just unchecked the box next to it and all seems to be fine. Scans with Avast, Spybot Search and Destroy and Malwarebytes say the PC is clean so I'm guessing it is just an incompatibility. Thanks.

10-21-2009, 10:45 PM	#1 (permalink)
hddvdl Registered User Join Date: Oct 2009 Posts: 2 OS: XP SP3	IE7 will not load I apologize if I have missed this in any other threads but after many hours of searching forums and Microsoft Kb's I have to turn to the pro's. When I try to load IE7 it will say connecting but never show the page it is trying to connect to. No error message ever shows either. I have tried to install IE8 hoping I wouldn't need to even try to fix the original issue but that is even worse. When I have IE8 installed and try to run it I won't even get the IE page to show. It does show in the task manager as a process though and each attempt to load again adds another iexplore.exe. I know that I do have a connection to the internet because I can use Firefox to connect to and browse the internet. Here's what I have done to try to resolve the issue: Tools, Options, Advanced, Restore and Reset Fresh uninstall and install of IE7 via the add/remove programs option in the control panel and via the run option %windir%\ie7\spuninst\spuninst.exe. Rolling back to SP2 and trying to install a fresh IE7 and then IE8 Reinstalling SP3 and IE7 again (stayed away from IE8 after the update to SP3 this time) Checking my Windows Firewall to see if Internet Explorer being blocked by it Turning off all AntiVirus programs Tried several different url's including going to Start, run, iexplore.exe www.techsupportforum.com Cmd prompt and netsh winsock reset I have run Malwarebytes and avast and quarantied or cleaned a few viruses and trogans that were found on the PC (didn't keep a list of their names). IEdll check - everything is successful Disabling all addon's in safe mode. (When I try to select this option in normal boot mode IE does nothing) Unchecking "enable third-party browser extensions. I have also run a hijackthis pass and have the below log. Please help! Thank you in advance. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 11:04:45 PM, on 10/21/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16915) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\System32\PackethSvc.exe C:\WINDOWS\System32\nvsvc32.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\system32\qttask.exe C:\WINDOWS\System32\WScript.exe C:\Program Files\HP\HP Software Update\HPWuSchd.exe C:\Program Files\HP\hpcoretech\hpcmpmgr.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Sony\VAIO Action Setup\VAServ.exe c:\progra~1\Support.com\client\bin\tgcmd.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Progra~1\Support.com\client\bin\tgfix.exe C:\Program Files\Trend Micro\PC-cillin 2000\pccntupd.exe C:\Program Files\HP\hpcoretech\comp\hptskmgr.exe C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe C:\Documents and Settings\John Gerber\My Documents\Downloads\avast_home_setup(3).exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Documents and Settings\John Gerber\My Documents\Downloads\spybotsd162.exe C:\DOCUME~1\JOHNGE~1\LOCALS~1\Temp\is-0QBOU.tmp\spybotsd162.tmp C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = F3 - REG:win.ini: load=C:\WINDOWS\system32\CAK32sk2.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\system32\qttask.exe O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\lserver\server.vbs O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe" O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKUS\S-1-5-18\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.0b\AOL.EXE" -b (User 'SYSTEM') O4 - HKUS\S-1-5-18\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\System32\Macromed\Flash\GetFlash.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.0b\AOL.EXE" -b (User 'Default user') O4 - HKUS\.DEFAULT\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\System32\Macromed\Flash\GetFlash.exe (User 'Default user') O4 - Global Startup: VAIO Action Setup (Server).lnk = ? O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Real-time Monitor.lnk = ? O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe O23 - Service: Trend NT Realtime Service (Tmntsrv) - Trend Micro Inc. - C:\Program Files\Trend Micro\PC-cillin 2000\Tmntsrv.exe -- End of file - 5238 bytes

10-23-2009, 08:08 AM	#2 (permalink)
hddvdl Registered User Join Date: Oct 2009 Posts: 2 OS: XP SP3	Re: IE7 will not load I found the problem by doing a clean boot and narrowing down the services and startup items that might be causing the issue. The guide is found here http://support.microsoft.com/kb/929135/. The startup item that was causing this issue was a startup item called "Server". The command is c:\program files\support.com\client\lserver\server.vbs. The location is SOFTWARE\MICROSOFT\WINDOWS\CURRENT VERSION\RUN. I'm not sure if it's a virus/trojan or not so I just unchecked the box next to it and all seems to be fine. Scans with Avast, Spybot Search and Destroy and Malwarebytes say the PC is clean so I'm guessing it is just an incompatibility. Thanks.