IE7/8 not resolving website addresses

[BoojieBen]

Hi guys,

At home I have an issue which is driving me nuts.
Basically we have our cable modem which then leads to a wireless router then we have 2 wired machines. On the 2 machines one is running Vista SP2 with IE8 and the other XP SP3 with IE7.
A few times a day if we open a new page or tab, the browser cannot pull down the website. On the staus bar it shows looking for (IP address here) and after 10 minutes or so we get the page cannot be displayed error.

Initailly I figured it was just the router but now we have a new one, it's a completely different brand but we still get the same problem.

Now on these pages/tabs which don't bring up the website we can't get to anything. Even if we try to get to the routers homepage, it can never find it which to me rules out modem or DNS issues. The only way to resolve it is to open another 3 or 4 tabs until we see one of them work. Usually we'll get another couple which don't then suddenly one will go through.

It's totally baffled me as we have found out it can't be the router, it also can't be the modem/DNS and I don't see how it could be an issue on the machines as they're 2 seperate machines running completely different OS's etc.

Anyone have any ideas? Thanks.

[lorjack]

Do you have this problem with other browsers?

Supply the following information please.

OS running on all affected systems
Make & models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use? (WPA, WPA2, WEP, None)
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed? (Firewalls, AV, Spyware, Malware,...)

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping www.google.com
ping 74.125.53.99

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.

[BoojieBen]

Originally Posted by lorjack

Do you have this problem with other browsers?

Supply the following information please.

OS running on all affected systems
Make & models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use? (WPA, WPA2, WEP, None)
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed? (Firewalls, AV, Spyware, Malware,...)

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping www.google.com
ping 74.125.53.99

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.

OS running on all affected systems: XP Home SP3 / Vista Ultimate SP2
Make & models of all equipment (routers, network cards, modems): Modem: Virgin Media 256(ISP own model), Wireless Router: Netgear RangeMax WNR854T, Network Cards: Marvell Yukon 88E8001, Intel 82562V
Wired or wireless?: Wired
What wireless encryption is in use? (WPA, WPA2, WEP, None): N/A
Browsers being used (Firefox, IE, Safari, Opera,...): IE7 (XP) IE8 (Vista)
What security software is installed? (Firewalls, AV, Spyware, Malware,...): AVG Free

Command prompt stuff:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Ben>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ben-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8001/8003/8010 PCI Gigab
it Ethernet Controller
Physical Address. . . . . . . . . : 00-15-F2-0E-8D-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection*:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:28c4:2d7d:3f57:fe9b(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::28c4:2d7d:3f57:fe9b%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{194141AD-BCAD-467D-80DE-1F28BA5FD
320}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Ben>ping www.google.com

Pinging www.l.google.com [209.85.227.147] with 32 bytes of data:
Reply from 209.85.227.147: bytes=32 time=25ms TTL=242
Reply from 209.85.227.147: bytes=32 time=27ms TTL=242
Reply from 209.85.227.147: bytes=32 time=29ms TTL=242
Reply from 209.85.227.147: bytes=32 time=25ms TTL=242

Ping statistics for 209.85.227.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 29ms, Average = 26ms

C:\Users\Ben>ping 74.125.53.99

Pinging 74.125.53.99 with 32 bytes of data:
Reply from 74.125.53.99: bytes=32 time=166ms TTL=46
Reply from 74.125.53.99: bytes=32 time=165ms TTL=46
Reply from 74.125.53.99: bytes=32 time=165ms TTL=46
Reply from 74.125.53.99: bytes=32 time=165ms TTL=46

Ping statistics for 74.125.53.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 165ms, Maximum = 166ms, Average = 165ms

[lorjack]

Is there a reason that you are using static IP addressing? What about the results of the commands on the XP machine? The ping tests would the most useful if done when the connection fails.

[BoojieBen]

I'm using a static address for port forwarding.

I believe the ping results would still be the same, all the other tabs work fine when the faulty ones can't access things.

[BoojieBen]

The problem is occuring now.

The command prompt details are:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Ben>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Ben-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8001/8003/8010 PCI Gigab
it Ethernet Controller
Physical Address. . . . . . . . . : 00-15-F2-0E-8D-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection*:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:d5c7:a2d6:28c4:2d7d:3f57:fe9b(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::28c4:2d7d:3f57:fe9b%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{194141AD-BCAD-467D-80DE-1F28BA5FD
320}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Ben>ping www.google.com

Pinging www.l.google.com [209.85.227.99] with 32 bytes of data:
Reply from 209.85.227.99: bytes=32 time=24ms TTL=243
Reply from 209.85.227.99: bytes=32 time=24ms TTL=243
Reply from 209.85.227.99: bytes=32 time=24ms TTL=243
Reply from 209.85.227.99: bytes=32 time=35ms TTL=243

Ping statistics for 209.85.227.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 35ms, Average = 26ms

C:\Users\Ben>ping 74.125.53.99

Pinging 74.125.53.99 with 32 bytes of data:
Reply from 74.125.53.99: bytes=32 time=165ms TTL=48
Reply from 74.125.53.99: bytes=32 time=164ms TTL=48
Reply from 74.125.53.99: bytes=32 time=165ms TTL=48
Reply from 74.125.53.99: bytes=32 time=171ms TTL=48

Ping statistics for 74.125.53.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 164ms, Maximum = 171ms, Average = 166ms


Please also see the attachment.

[lorjack]

Boot into safe mode with networking and see if you still have the same issue.