Can't connect to internet

[yellowsub821]

Hello all,

I'm trying to fix my parents computer, they can't connect to the internet on any web browser. I can connect to AIM and e-mail through Outlook, but when I try to connect with a browser (I've tried IE, Firefox, and Chrome) it just sits at a blank page and freezes eventually no matter what website I try to visit. This is really bugging me, can't seem to find a problem.

Using IE 7 with updates, operating XP.

[fej2008]

Disable your antivirus program and third party firewall, check your proxies and make sure your browsers doesn't have one and if still not working then update your antivirus and antispyware and run a thorough scan. Also try going to safemode and see if your browser will work there.

[lorjack]

Supply the following information please.

OS running on all affected systems
Make & models of all equipment (routers, network cards, modems).
Wired or wireless?
What wireless encryption is in use? (WPA, WPA2, WEP, None)
Browsers being used (Firefox, IE, Safari, Opera,...)
What security software is installed? (Firewalls, AV, Spyware, Malware,...)

Open up a command prompt (Start > run > cmd)
Type the following bolded commands and post the results for each affected machine.

ipconfig /all
ping www.google.com
ping 74.125.53.99

Note: To post results of commands, alternate click on the top of the command prompt > edit > select all >
alternate click on the top of the command prompt > edit > copy > paste in a message here. If you are on
a computer that can't connect to the internet then paste the contents in a text document and save it to a
portable media like a flash drive, then use an internet capable machine to post the contents.

[Mannu123]

Fej2008 is saying right, so follow.........