IE crashing?

ijusth · 03-14-2009, 03:19 PM

I am trying to talk to HP for live chat. I get to the last step that should run teh active x and open a chat window. I get a visual c++ runtime error saying iexplore.exe made a request causing things to terminate. I went into IE security and added HP.com to the trusted sites. Any other ideas of what I can look at?

csc2000e · 03-14-2009, 07:51 PM

Try using Mozilla Firefox. You can download it here:http://www.mozilla.com/en-US/firefox/
As I remember, I think that IE has problems with active x stuff. I haven't used IE in years though. Mozilla doesn't have a problem with active x I don't think.

ijusth · 03-14-2009, 07:54 PM

not so simple. HP chat supports FF2.0 but not 3.0 so that isnt an option ... thanks for trying tho

csc2000e · 03-14-2009, 08:08 PM

Do you have the latest version of IE? IE is a pain in the butt. I had a problem with active x in IE a while ago, I just can't remember how I got it to work. Let me do some more digging, maybe I can still find a solution, or someone else will answer for you.

csc2000e · 03-14-2009, 08:18 PM

Ok, not sure if this will work, but its my last ditch effort. Go to internet options, the security tab, then click on custom level. Scroll down until you find active x. Try enabling the different options. On my IE some of them weren't enabled by default.

03-14-2009, 03:19 PM	#1 (permalink)
ijusth Registered User Join Date: Jan 2007 Posts: 52 OS: Windows 7	IE crashing? I am trying to talk to HP for live chat. I get to the last step that should run teh active x and open a chat window. I get a visual c++ runtime error saying iexplore.exe made a request causing things to terminate. I went into IE security and added HP.com to the trusted sites. Any other ideas of what I can look at?

03-14-2009, 07:51 PM	#2 (permalink)
csc2000e Registered User Join Date: Sep 2008 Posts: 340 OS: Vista Home Premium SP1 My System	Re: IE crashing? Try using Mozilla Firefox. You can download it here:http://www.mozilla.com/en-US/firefox/ As I remember, I think that IE has problems with active x stuff. I haven't used IE in years though. Mozilla doesn't have a problem with active x I don't think.

03-14-2009, 07:54 PM	#3 (permalink)
ijusth Registered User Join Date: Jan 2007 Posts: 52 OS: Windows 7	Re: IE crashing? not so simple. HP chat supports FF2.0 but not 3.0 so that isnt an option ... thanks for trying tho

03-14-2009, 08:08 PM	#4 (permalink)
csc2000e Registered User Join Date: Sep 2008 Posts: 340 OS: Vista Home Premium SP1 My System	Re: IE crashing? Do you have the latest version of IE? IE is a pain in the butt. I had a problem with active x in IE a while ago, I just can't remember how I got it to work. Let me do some more digging, maybe I can still find a solution, or someone else will answer for you.

03-14-2009, 08:18 PM	#5 (permalink)
csc2000e Registered User Join Date: Sep 2008 Posts: 340 OS: Vista Home Premium SP1 My System	Re: IE crashing? Ok, not sure if this will work, but its my last ditch effort. Go to internet options, the security tab, then click on custom level. Scroll down until you find active x. Try enabling the different options. On my IE some of them weren't enabled by default.