internet explorer not opening

katue · 03-09-2009, 04:36 AM

turned on computer and all of a sudden, every time i try to open internet explorer 'internet explorer has encountered a problem and needs to close...' pops up straight away.
can't get it working at all so having to use another computer.
not really sure what to try, or what might've happened to cause it-not the only one to use the computer.

the error signature is
AppName: iexplore.exe AppVer: 7.0.6000.16791 ModName: unknown ModVer: 0.0.0.0 Offset: befab35e

any help at allll would be excellent.

Geekgirl · 03-11-2009, 11:13 AM

Welcome to TSF

What version are you using, IE7?

katue · 03-11-2009, 02:46 PM

yep IE7

Geekgirl · 03-12-2009, 04:22 AM

Please try this:

Re-install Internet Explorer 7

Please go Here (Click on the Blue link) and download a fresh version of Internet Explore 7.
Uninstall the version of IE you have installed now, to do so follow these steps:

Click Start
Click Control Panel
Double click Add or Remove Programs
Scroll down until you find Internet Explorer
Then click Change/Remove, and follow the prompts.

** Please Note: If you are unable to see IE7 in Add or Remove Programs follow these steps:

Click Start
Click Run
Type or copy and paste, into the text box:

%windir%\ie7\spuninst\spuninst.exe

Then Press Enter **

Restart your computer.
Install the fresh version of Internet Explorer.

techservices24 · 03-13-2009, 04:46 AM

You can follow the troubleshooting steps on "http://support.microsoft.com/kb/281679".

~~matthewforu~~ · 03-19-2009, 03:00 AM

Try to uninstall and reinstall the internt explorer .
if this resolves your issue . then good other wise unistall the ie 7 and use ie 6 .

03-09-2009, 04:36 AM	#1 (permalink)
katue Registered User Join Date: Mar 2009 Posts: 2 OS: xp	internet explorer not opening turned on computer and all of a sudden, every time i try to open internet explorer 'internet explorer has encountered a problem and needs to close...' pops up straight away. can't get it working at all so having to use another computer. not really sure what to try, or what might've happened to cause it-not the only one to use the computer. the error signature is AppName: iexplore.exe AppVer: 7.0.6000.16791 ModName: unknown ModVer: 0.0.0.0 Offset: befab35e any help at allll would be excellent.

03-11-2009, 11:13 AM	#2 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,171 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: internet explorer not opening Welcome to TSF What version are you using, IE7? __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

03-11-2009, 02:46 PM	#3 (permalink)
katue Registered User Join Date: Mar 2009 Posts: 2 OS: xp	Re: internet explorer not opening yep IE7

03-12-2009, 04:22 AM	#4 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,171 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: internet explorer not opening Please try this: Re-install Internet Explorer 7 Please go Here (Click on the Blue link) and download a fresh version of Internet Explore 7. Uninstall the version of IE you have installed now, to do so follow these steps: Click Start Click Control Panel Double click Add or Remove Programs Scroll down until you find Internet Explorer Then click Change/Remove, and follow the prompts. Please Note: If you are unable to see IE7 in Add or Remove Programs follow these steps: Click Start Click Run Type or copy and paste, into the text box: %windir%\ie7\spuninst\spuninst.exe Then Press Enter Restart your computer. Install the fresh version of Internet Explorer. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

03-13-2009, 04:46 AM	#5 (permalink)
techservices24 Registered User Join Date: Mar 2009 Posts: 131 OS: xp	Re: internet explorer not opening You can follow the troubleshooting steps on "http://support.microsoft.com/kb/281679".

03-19-2009, 03:00 AM	#6 (permalink)
~~matthewforu~~ Troubled Join Date: Jul 2008 Posts: 174 OS: Windows Xp	Re: internet explorer not opening Try to uninstall and reinstall the internt explorer . if this resolves your issue . then good other wise unistall the ie 7 and use ie 6 .