please help a clueless guy!

[mike1578]

I keep getting an annoying error message..."internet explorer has encountered a problem with an add-on and needs to close" The add-on is "helper 100.dll" I then get the "send error report to windows" pop-up. This happens every 2 minutes or so! Also, when trying to access any utilities like control panel, etc..., I get, "windows explorer has encountered a problem and needs to close" and I am unable to open anything...I have a broadband dsl connection with the sbc yahoo anti-spy loaded. Any help would be much appreciated!!!

[elf]

Please download Ad-aware SE and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Go to this site to get the plug-in for fixing VX2 variants. To run this tool, go into Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection. Also make sure to customize the settings in Ad-aware for better scan results. Run the scan and fix everything that it finds.

Download and install Spybot S&D. Run Spybot and click on the Search for Updates button. Install any updates if they are available. Next click on the Check for Problems button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot.

If the problem continues please download HijackThis. Create a folder at C:\HJT and move HijackThis.exe there. Run a scan and save the log file. Post the whole log file here. Do not fix anything since most of them listed there are harmless (some are system required). This program will help us determine if there is any spyware/malware on your computer.