Really Slow Internet Connection

DISMAYED · 10-30-2008, 03:36 PM

Hello, I have tried everything that I know how to do to speed up my internet connection through Charter Communications. They have replaced my modem, incoming cable and I have replaced the hard drive.

I have removed old programs, checked for double firewalls, defragged, disk clean up, reset internet options......Can somebody please give me a new suggestion on what might be causing this problem??? I am just about ready to chuck the whole thing. I have deleted Java (completely!), what else can be done?

I'm using Windows XP, have AVG free virus checker and I don't even have Windows word or excel installed yet. WHAT !!!

ThoughtPunk · 10-30-2008, 03:49 PM

I have charter too.

I live in Southern California, Ventura to be exact. Myconnection has been extremely slow past two weeks too, as well as my neighbors. I live in a apt complex and everyone is basically cool with each other so we share some complaints, good times, and so forth.

I asked them about the net services and they all have the same issue too.

I called charter twice. The first time they said there were server outages.. BS!

The second time the internet dept said there were upgrading their systems to make way for the new 16mb internet service.

I called complained as did my neighbors about our service being jacked up for two weeks. we basically demanded that they prorate our accounts for the downtime which they did

as of today, my connection is back to normal. Maybe the have started upgrades in your area.

DISMAYED · 10-30-2008, 04:33 PM

I'll keep that in mind and see if things improve in the future. They sure didn't say anything to me when they were out for the modem change(two weeks ago) and then again when I raised cane with the supervisor. But thanks and I'll keep trying!

10-30-2008, 03:36 PM	#1 (permalink)
DISMAYED Registered User Join Date: Oct 2008 Posts: 2 OS: Windows XP	Really Slow Internet Connection Hello, I have tried everything that I know how to do to speed up my internet connection through Charter Communications. They have replaced my modem, incoming cable and I have replaced the hard drive. I have removed old programs, checked for double firewalls, defragged, disk clean up, reset internet options......Can somebody please give me a new suggestion on what might be causing this problem??? I am just about ready to chuck the whole thing. I have deleted Java (completely!), what else can be done? I'm using Windows XP, have AVG free virus checker and I don't even have Windows word or excel installed yet. WHAT !!!

10-30-2008, 03:49 PM	#2 (permalink)
ThoughtPunk Registered User Join Date: Oct 2008 Location: Ventura Posts: 2 OS: vista	Re: Really Slow Internet Connection I have charter too. I live in Southern California, Ventura to be exact. Myconnection has been extremely slow past two weeks too, as well as my neighbors. I live in a apt complex and everyone is basically cool with each other so we share some complaints, good times, and so forth. I asked them about the net services and they all have the same issue too. I called charter twice. The first time they said there were server outages.. BS! The second time the internet dept said there were upgrading their systems to make way for the new 16mb internet service. I called complained as did my neighbors about our service being jacked up for two weeks. we basically demanded that they prorate our accounts for the downtime which they did as of today, my connection is back to normal. Maybe the have started upgrades in your area.

10-30-2008, 04:33 PM	#3 (permalink)
DISMAYED Registered User Join Date: Oct 2008 Posts: 2 OS: Windows XP	Re: Really Slow Internet Connection I'll keep that in mind and see if things improve in the future. They sure didn't say anything to me when they were out for the modem change(two weeks ago) and then again when I raised cane with the supervisor. But thanks and I'll keep trying!