Uploading Issues (Firefox & IExplorer 7)

[Blue_3]

I have tried uploading a file (54mb) .rar) to mediafire.com, megaupload.com, and even rapidshare.com. All attempts have failed. When I start the upload this is what happens:
1. The browser uses majority of processor and becomes unresponsive.

Only way to get browser to work again is to to end its process. and re open it. Simply clicking X won't do the job, cause the process still is running.. using all my processor..

I have done some testing, but not a whole lot. I have tried:
1. Doing the same thing on another PC on the same network. (successful upload)

I am fixing to try and clear temp internet files and cookies and stuff like that. and try that.

Network wise. I do have smoothwall operating in my network. (http://community.smoothwall.org/forum/)
I guess its possible it could be some type of configuring in smoothwall (I really doubt it though..) but it is possible. I do have all settings to completely all 110% access to my PC. (my pc can do anything, no limits)

I have windows XP SP3 and all current patches/updates. AMD processor if that means anything to this problem with the AMD vs. SP3 stuff.

Thats about all that I can think of to be helpful atm.. need info just ask and I'll try to get you it.

P.S.
All the computer specs is what I have up to date, in my profile.

[Blue_3]

The Problem is still here, I have not been able to fix the problem yet. I have pretty much ruled the problem down to my PC, and not the network though. Really need help on this.

The 2 computers I tested this on both had XP SP2, and not SP3 like my pc does..

Thanks In Advance

[Go The Power]

=====================

Clean TEMP files

Click Here to download ATF Cleaner by Atribune. Save it to your Desktop.

Go to your desktop and double click on ATF-Cleaner.exe.

Main

Under Main. Click Select All, then click Empty

----------------------------

If you use Firefox, click Firefox on the menu bar

Click on Select All, then click Empty
Note: If you want to keep your saved Passwords click No on the prompt.

----------------------------

If you use Opera, click Opera on the menu bar

Click on Select All, then click Empty
Note: If you want to keep your saved Passwords click No on the prompt.

[Blue_3]

Sadly, It didn't work for me. Awesome program though, it will be another tool in my arsenal. Hoping and awaiting the next reply. I honestly think its a problem with SP3 on my machine atleast.

Thanks In Advance, I'm awaiting your reply lol

[Go The Power]

have you given full access to ie and ff in your firewall

[Blue_3]

yes I have.

[Blue_3]

From what I have figure out, Zonealarm (Free Firewall) is blocking me from using the internet. As soon as I shutdown Zonealarm every thing works perfectly again. Now the reason I put this sunder XP support, is that sometime back years ago, I had relatively the same problem, except this time I'm having no luck. Last time it was the "Generic Host Process" I think "svchost.exe" that was making this problem. So the basic problem is "Zonealarm", I'm running scans in safemode and see what else I can figure out. I did have norton tell me Last Night tht I hace "Trojan.zlob" and something about "porn passmanager"..... lmfao.. nice right... lol. I scanned etc.. never found it.. lol. No, I don't go to porn sights and you know. So not sure... Gonan be away for the whole day, I'll be doing scans.. seeing whats going on..

Thanks In Advance

[justpassingby]

You still have a tread in progress here :
Uploading Issues (Firefox & IExplorer 7)

We won't provide help about the same problem in two different threads as we wouldn't be able to see what other users have already suggested. For now I'll merge this thread with your other one. If you want us to move this whole thread to the XP support section just ask.

Norton and Zone Alarm is not a good combo IMO. Both programs are ressource hogs and pretty intrusive, especially Norton. If you absolutely want Zone Alarm or Norton pick one of them, install the full security suite and uninstall the other one. This will prevent incompatibility issues between the antirivirus part and the firewall part.

Do you have other security programs running in the background (anti-spyware, anti-rootkits, or whatever) ?

I would download the installer for a lightweight free antivirus (Antivir or Avast), download the Norton removal tool for your version, disconnect physically from the internet (turn the router off or unplug the ethernet cable, you don't want the computer to reconnect automatically once Windows restarts until your new antivirus and firewall are setup properly), uninstall Norton, Zone Alarm and other security programs you could have installed, restart the computer, install the free antivirus and reenable XP's integrated firewall. This will ensure that the problem is not caused by some security suite going berserk.

If one program detected a trojan the only sure way to know your computer is clean is to follow these instructions :
http://www.techsupportforum.com/secu...oval-help.html

[Blue_3]

Ok, found my post, but this is all together another problem.. I have ran Zonealarm and Norton for years now, and months now with the same versions... So change to that part now, would make no sense to me. The upload part, is also a whole different problem if you ask me. I don't see how either of the two can be related. The upload problem, as I said, I suspect to be something weird with SP3. The zonealarm problem, just happened lastnight, when the power went out... cause of lightening... yeah..

Sorry but I'm understanding why you have combined these 2 problems.... Only because you say Norton and Zonealarm is bad, and even norton and zonealarm say it, and even though I have done it for years now, I will go ahead an uninstall norton, and go with a free antivirus like AVG. Scans ran complete and never found anything, as I had suspected, is that it was probably on the disc I had in my Pc, cause it said it could not remove, and I had happened to be looking at the files when auto protect found it..

Now I don't have time today to do all this, I gotta run.

P.S. Please explain to me why you think the 2 problems are linked, Im a curious guy. I'm not meaning to sound hasty or anything, just don't understand lol.

[Blue_3]

As I was pretty sure of.. It wasn't a collision problem between the two... It's a problem residing directly in Zonealarm. Or a problem directly in a process like "svchost.exe" like I have had in the past..

Norton was removed by using the tool. and restarting, and here I am with the same problem.

Thanks In Advance

[justpassingby]

Originally Posted by Blue_3

When I start the upload this is what happens:
1. The browser uses majority of processor and becomes unresponsive.

Originally Posted by Blue_3

I did have norton tell me Last Night tht I hace "Trojan.zlob" and something about "porn passmanager".....

Both problems could be malware related. A single program like Norton or adaware may not find the infection. Unless you're 100% sure the infected file was on a CD the only solution to make sure your computer is malware free is to follow these instructions :
http://www.techsupportforum.com/secu...oval-help.html

Since both your problems are also related to how your computer connects to the net it's very likely that you'll be getting similar advices in each thread. Anyone who tries to help would need to know what else you've done on the computer. Not only will it allow us to help you better, it will also prevent us from losing time in giving the same advice twice.

If you've determined Zone Alarm to be the problem for your second issue then uninstall Zone Alarm and revert to XP's integrated firewall. Unless you need to setup specific outgoing rules or you already have some malware installed on the computer XP's firewall will be enough to protect you from unwanted intrusions.

Try uploading a file without SmoothWall and with only XP's firewall enabled. 2 firewalls is not a good idea anyway.

Do you have any download managers or browser toolbars installed ? If so uninstall them and see if it helps.

See what process explorer says about your running processes when you try to upload a file :
http://technet.microsoft.com/en-us/s.../bb896653.aspx

[Blue_3]

Originally Posted by justpassingby

Try uploading a file without SmoothWall and with only XP's firewall enabled. 2 firewalls is not a good idea anyway.

Smoothwall is a gateway, its installed on another PC entirely, and has that PC act as a router. All Computers on my network, traffic goes through it.
I'm thinking you had a typo? and meant Zonealarm?

If you did indeed mean Smoothwall, I'll have to un-bridge smoothwall with my modem, causing my network to go down for a while. but if need be I can do it.
Plus the settings I have smoothwall on, its not really acting as a Firewall to much, its "Open".

But then again, trying to do the same thing with other PCs on the network, would that not eliminate smoothwall from the equation? Only problem would be my PC. No other PC on network..

Thanks In Advance

I'll be posting back soon.

[Blue_3]

While Trying to run the panda scan I get this..

An error occurred while processing your request.

Reference #97.c332d342.1215722488.7f4d8d6

[justpassingby]

Sorry, I thought smoothwall was another firewall. Could you explain a little more about your network layout ?

It'll be easier to diagnose your issue if you remove third party programs so I would uninstall Zone Alarm (not just disable it) and revert to XP's integrated firewall on the computer you're having issues with for the time being.

Have you tried connecting your computer directly to the router ?

Karen's net monitor is a nice diagnostic tool. Install it on your different computers and see what differences it finds when you download or upload files.

About the panda scan, if you're currently following the 5 steps before posting your log and encouter errors or problems in the process just mention what you weren't able to do in your new thread in the HijackThis section and skip to the next step.

[Blue_3]

Umm here is the link to Smoothwall if you wanna read about it a little, or just ask me. http://www.smoothwall.org/

Smoothwall is used for blocking websites, proxy, dhcp, firewall, anti-virus
It's like an advanced router.. that happens to take up a whole pc.. haha. Its linux based.


The Network Layout is as:

Phoneline>DSL Modem>Smoothwall RED>Smoothwall GREEN>Switch>LAN Pc's

RED= Internet Zone (NIC0)
GREEN=LAN (NIC1)

Modem is bridged with smoothwall, and smoothwall has 2 NICs (obviously). If you need anymore Info just yell.

Norton, and Zonealarm are uninstalled as we speak. Running AVG scan, clear so far (35min's in).
If need be, I can use a boot cd and run more scans. I run my scans in "Safemode" FYI. Umm if you think of anything, yell. I'm gonna make sure no malware is on the pc, in the hijack section, and when I get that cleared out, I'll give you the update.

Thanks In Advance

P.S. as for the network scanner thingy... I would like to only do that.. if its a must.. lol..

[Blue_3]

Well Bravo Bravo. The uploading issues seems to be fixed. So heres an overview of what has gone down:

Uninstalled:
Norton
Zonealarm
IDM (Internet Download Manager)

Bad news is.. We don't know which 1 of the 3.. was responsible. lol

UPDATE
AVG Scan was clean.

Programs installed to fight evil stuff:

Super Anti-spyware (Free, no active shield, just a scanner)
SpywareBlaster
AVG Free
Windows Firewall

I love... love.. I mean love... Zonealarm.. so I will probably install it, after I get the malware possibility confirmed, and we will see if the internet connection problem will return.

Thanks In Advance

[justpassingby]

Good to hear, let's hope Zone Alarm wasn't the cause if you like it that much. You didn't mention the Internet Download Manager before, could very well be the culprit.

Karen's net monitor is no bloatware, it will only run if you tell it to and can be a great help with network issues.

I'm concerned that Smoothwall and ZoneAlarm could have overlapping functions. Could cause issues if they try to intercept the same command at the same time or intercept each other's commands. I'm a mere XP Tech and am no expert with firewalls and such, better ask johnwill or another network guy about that. If you still have issues after reinstalling Zone Alarm I'd try to hook your computer directly to the modem. You won't have to change any settings with your gateway and it'll tell you whether the gateway was involved or not.

[Blue_3]

johnwill, yep good guy, he helped me to find "Smoothwall" in the first place haha. Right now I'm gonna do the hijock log thread, and then I'll try to reinstall zonealarm, see if problem arrives, if not, I will try to reinstall IDM again, I just can't live w/o the speed boost it gives me.. lol....I'm addicted to my software.. lol. and I'll narrow it down to what caused it. I'll post results, for possibly your curiosity or others. Will reply with an update.

Thanks In Advance

[Blue_3]

Found some amazing info.. lmfao! Enjoy this crap.. lol

Originally Posted by Vanchatron

For around 3 years now I've been using Zone Alarm with no problems, but the past 2 weeks I've been experiencing constant connection drops (every 20 mins or so). I didn't know what it was, so I brushed it off. This morning upon waking up I wasn't able to connect to the Internet whatsoever, so I rang my ISP. They suggested turning off my firewall & trying the Internet again, so I did and it worked.

I then uninstalled Zone Alarm & reinstalled it, so I could start afresh, but as soon as it was installed and turned on again, the internet access was stopped once more.

Now I can only access the Internet if Zone Alarm is turned off. I tried going into Program Control in ZA and giving access rights to all the programs I want to use the Internet, but that didn't help either.

What can I do in order to access the Internet whilst ZA is running, because I like ZA and want to carry on using it as my firewall.

Thanks.

Originally Posted by Vanchatron

Problem is fixed now.
Quote:
Windows Update ZoneAlarm Issues
9 July 2008

It appears that a recent Windows Update (KB951748) causes major Internet connectivity issues on systems using ZoneAlarm security software. Users should either avoid installing this update, or uninstall it if already present, or set their Internet Zone Security permission slider from High to Medium to regain Internet access.


From www.tweakguides.com


Thanks.

[justpassingby]

Interesting, thanks for the info.

Here's the info directly from Zone Alarm's website :
Workaround to Sudden Loss of Internet Access Problem