internet explorer

bluefox159 · 06-17-2008, 11:03 AM

please help, everytime i try to open the internet, using bt broadband life or internet explorer, the page opens the freezes, the top bar that is dark blue goes light blue, then i have to close it by hitting ctrl alt and del, only way to acees the net is by opening my computer and using the bar in there, i have no idea whats wrong can someone please help..

**justpassingby** · 06-17-2008, 12:34 PM

Hi bluefox159 and welcome to TSF !

Seems another program is taking the focus right after you run IE (that would explain the top bar getting light blue).

When did the problem start ? Had you installed anything new recently ? If you installed a new plugin for IE or some toolbar then go to add/remove programs to uninstall it and see if it helps.

Download, unzip and run Process Explorer. Watch the running processes, run IE and see if a new process other than iexplore.exe appears in the list. If so tell us about it.

What service pack and what version of internet explorer do you have ?

Is this an OEM installation (Windows came preinstalled on the computer) or a retail installation (you have the retail product key and install CD) ? In the latter case, what service pack is on the CD ?

What security programs do you have installed (antivirus, firewall, antispyware) ?

See this article from MS :
How to reinstall or repair Internet Explorer in Windows XP
If you haven't installed them yet I wouldn't try to install SP2 or IE7 unless your 100% sure that there are no malwares on the computer. Try methods 3 and 4 first.

06-17-2008, 11:03 AM	#1 (permalink)
bluefox159 Registered User Join Date: Jun 2008 Posts: 1 OS: win xp	internet explorer please help, everytime i try to open the internet, using bt broadband life or internet explorer, the page opens the freezes, the top bar that is dark blue goes light blue, then i have to close it by hitting ctrl alt and del, only way to acees the net is by opening my computer and using the bar in there, i have no idea whats wrong can someone please help..

06-17-2008, 12:34 PM	#2 (permalink)
justpassingby Moderator, Microsoft Support Join Date: Mar 2007 Location: Belgium Posts: 6,219 OS: XP Home SP3 / Ubuntu My System	Re: internet explorer Hi bluefox159 and welcome to TSF ! Seems another program is taking the focus right after you run IE (that would explain the top bar getting light blue). When did the problem start ? Had you installed anything new recently ? If you installed a new plugin for IE or some toolbar then go to add/remove programs to uninstall it and see if it helps. Download, unzip and run Process Explorer. Watch the running processes, run IE and see if a new process other than iexplore.exe appears in the list. If so tell us about it. What service pack and what version of internet explorer do you have ? Is this an OEM installation (Windows came preinstalled on the computer) or a retail installation (you have the retail product key and install CD) ? In the latter case, what service pack is on the CD ? What security programs do you have installed (antivirus, firewall, antispyware) ? See this article from MS : How to reinstall or repair Internet Explorer in Windows XP If you haven't installed them yet I wouldn't try to install SP2 or IE7 unless your 100% sure that there are no malwares on the computer. Try methods 3 and 4 first. __________________ Malware removal steps. Post your logs there and not here ! Posting system specs