ie7 hanging on startup

[maxstone]

hi
whenever I start internet explorer and try to connect a website it just hangs for 20 seconds or so with "waiting for http:..." in the status bar. while this is going on i check the task manager and it says "not responding" for internet explorer. after 20 seconds everythings fine. but if i open a new window and try to connect the same thing happens. it has no trouble connecting to sites through links, but hangs whenever i type a new site or select one from favorites. i've tried the following so far:

-resetting ie
-deleting browser helper objects
-disabling add-ons
-using the internet explorer(no add-ons) from system tools

btw I only use the windows firewall and AVG free

[jcgriff2]

Hi maxstone. . .

Welcome back to the Tech Support Forum - IE Support!

The first thing to try is click on START, then type Int Exp into the start search box; then right-click on IE above and answer the User Access Control (UAC) prompt. Does launching IE in this manner seem faster? You also could try to boot-up into SAFEMODE w/Networking and see if IE7 loads faster there, too. Have you tried your Internet connection with an alternate browser such as Firefox?

If either scenario is true, it means that a 3rd party software package is interfering with IE7 - most likely an anti-virus type product. Check this out with MSCONFIG - look under both the start-up and services tabs. Good Luck to you.


Regards. . .

jcgriff2

[Go The Power]

Hello and welcome to TSF

Can you also do this please:

• Click Here to download ToolbarCop. Save it to your desktop.
• Go to your desktop and extract toolbarcop.zip.
• Go to the extracted files
• Double click on Toolbarcop.exe
• Click on the notepad symbol:
• A notepad file should pop up, please copy and paste Everything from the notepad file and paste it back into this thread.

[maxstone]

I'm sorry it's been a while. here's the toolbarcop log:

Browser Add-on Report generated by ToolbarCop v3.4
22/05/2008 16:53:20
--------------------------------------------------------------

Browser Extension: n/a - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll - Enabled - All Users

Browser Extension: Messenger - {FB5F1910-F110-11D2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe - Enabled - All Users

Toolbar: &Address - {01E04581-4EEE-11D0-BFE9-00AA005B4383} - %SystemRoot%\system32\browseui.dll - Enabled - Current User

Toolbar: &Links - {0E5CBF21-D15F-11D0-8301-00AA005B4383} - %SystemRoot%\system32\SHELL32.dll - Enabled - Current User

BHO: AVG Safe Search - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll - Enabled - All Users

Run - Startup: CTFMON.EXE - - C:\WINDOWS\system32\ctfmon.exe - Enabled - Current User

Run - Startup: MsnMsgr - - "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background - Enabled - Current User

Run - Startup: DAEMON Tools - - "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033 - Enabled - Current User

Run - Startup: eMuleAutoStart - - C:\Program Files\eMule\emule.exe -AutoStart - Enabled - Current User

Run - Startup: NvCplDaemon - - RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup - Enabled - All Users

Run - Startup: nwiz - - nwiz.exe /install - Enabled - All Users

Run - Startup: UpdReg - - C:\WINDOWS\UpdReg.EXE - Enabled - All Users

Run - Startup: RemoteControl - - "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" - Enabled - All Users

Run - Startup: IntelliPoint - - "c:\Program Files\Microsoft IntelliPoint\ipoint.exe" - Enabled - All Users

Run - Startup: itype - - "c:\Program Files\Microsoft IntelliType Pro\itype.exe" - Enabled - All Users

Run - Startup: NeroFilterCheck - - C:\WINDOWS\system32\NeroCheck.exe - Enabled - All Users

Run - Startup: NvMediaCenter - - RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit - Enabled - All Users

Run - Startup: QuickTime Task - - "C:\Program Files\QuickTime\qttask.exe" -atboottime - Enabled - All Users

Run - Startup: Adobe Reader Speed Launcher - - "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" - Enabled - All Users

Run - Startup: AVG8_TRAY - - C:\PROGRA~1\AVG\AVG8\avgtray.exe - Enabled - All Users



List of running Processes
--------------------------------------------------------------
\SystemRoot\System32\smss.exe
\??\C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\MagicTune Premium\MagicTuneEngine.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\MagicTune Premium\GammaTray.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\MagicTune Premium\MagicTune.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\eMule\emule.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe
C:\Documents and Settings\Max Stone\Desktop\Toolbarcop.exe


Operating System details
----------------------------------------------------------
Operating System: Windows XP 5.1
Build: 2600
Service Pack level: Service Pack 2

[Go The Power]

Can you also answer jcgriff2 questions aswell. Thanks

[maxstone]

ok i'm also using firefox which runs just fine. loads any website immediately with no problem. so it's probably not an ISP or network related issue. As to the search box thing: I dont have a search box on the start menu. I have the regular search application which finds the internet explorer folder and .exe when i type in Int Exp. Altho when i right-click .exe i dont get User Access Control prompt.

[jcgriff2]

Hi maxstone. . .

My apologies for the confusion... it is on my part as I was referring to Vista for some reason. Your system - XP Pro SP2 - is clearly stated.

Ok then... how about SAFEMODE w/Networking? Can you bring IE7 up there OK?

Also. . . does this problem span across different user accounts in normal start-up windows (including the Guest account)?

I see that you are using AVG v8 anti-virus. What were you using prior to AVG8? What firewall do you have?

Regards. . .

jcgriff2

[maxstone]

I tried both the safe mode with networking and the guest account, and it worked just fine on both. before AVG 8 free i was using AVG 7 free. i'm also using the windows firewall and haven't used anything but these two for some time now. altho the start of the problem and the transition from AVG 7 to 8 might be coinciding, tho im not so sure.

[jcgriff2]

Hi maxstone. . .

I'd like for you to logon to the problematic user account and download Deckard's System Scanner (DSS) to your desktop, found HERE. Then double-click on dss.exe - it will ask you for the location of HiJackThis - tell it to go out to the Internet and find it. When dss is finished in a minute or two, a Notepad will appear with a file name of main.txt - save it as a text file. Then minimized will be another report - extra.txt - save it as a text file as well.

Now... boot into SAFEMODE w/Networking. Repeat the above step. However, save the two files with a different name - add the word SAFE to the filename - or something else distinctive so that I will know which ones are which.

Then attach all four to your next post - hopefully some program that is interfering with IE7 will give itself away.

Thank you.

Regards. . .

jcgriff2

[maxstone]

I ran DSS and got two main.exe files, one in normal mode and one in safe mode. but it gave the extra.txt only once and that was the first time i ran the program (a day before i did the normal mode+safe mode scans). So I've attached those three files. Btw thanks for your help dude.